Port Hope Hotel with Pool

"Overall good service. Internet is rather slow. "

"The pancakes tasted so bad. It tasted sour."

"Overall I think everything was good. Fresh fruit options would be nice as an option at breakfast. There were unwrapped candies from the previous guests on the floor behind the door to our room. The front desk check-in was very efficient and friendly. Parking was convenient and safe. Great location for Fleming College and many conveniences close by. "

"I got this hotel room for son and daughter in law for their honeymoon,.long story. They said they enjoyed the pool and hot tub. Breakfast was good. Hot and nice variety. The lady at the front desk was friendly and personable."

"Dinner at the pub was great. Lots of options with good value for the price."

"Nice room great view "

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."