标准房, 2 张大床, 海湾景观 (LEISURE) | 办公桌、笔记本电脑工作区、隔音、熨斗/熨衣板

关于拉瓦卡港智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
拉瓦卡港智选假日套房酒店 - IHG 旗下酒店
2629 State Highway 35 N, Port Lavaca, TX

点评

8.8

超赞

10 分 - 超赞。210 条好评,共有 368 条点评" "
8 分 - 还可以。97 条好评,共有 368 条点评" "
6 分 - 一般。39 条好评,共有 368 条点评" "
4 分 - 很差。12 条好评,共有 368 条点评" "
2 分 - 糟糕。10 条好评,共有 368 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

9.2/10

环保

点评

6/10 一般

真实旅客

满意:员工和服务,清洁度
2018 年 5 月入住 1 晚

10/10 超赞

Esther

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in &out, great breakfast choices, clean rooms, close to beach and dining options.
2024 年 5 月入住 3 晚
Manager 于 2024年05月28日 的回复
Hello Esther,We're delighted to hear you enjoyed our convenient check-in/out process, breakfast variety, room cleanliness, and proximity to the beach and dining venues. Should you have any further feedback or require assistance, please don't hesitate to reach out to our management team.

8/10 还可以

Melissa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel and room was clean. The only thing was the toilet was leaking water around the base.
2024 年 4 月入住 1 晚
Manager 于 2024年05月2日 的回复
Hello Melissa,We value your feedback regarding the cleanliness of our hotel and room. We apologize for any inconvenience caused by the issue with the toilet and appreciate you bringing it to our attention. Your comments will be shared with our team to ensure necessary improvements are made for future guests.

10/10 超赞

Pauline

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Manager 于 2024年04月20日 的回复
Hello Pauline,Thank you for choosing to stay with us! We look forward to welcoming you back soon for another excellent experience.

10/10 超赞

Gina

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean rooms, courteous staff and breakfast was good. The area is safe and and well lit.
2024 年 4 月入住 1 晚
Manager 于 2024年04月19日 的回复
Hello Gina,We are pleased to hear that you enjoyed our clean rooms, courteous staff, and breakfast offerings. Your safety is our top priority, and we are glad you felt secure during your stay. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

10/10 超赞

Bucky,Clinton

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Beautiful property with a great view of Lavaca Bay.
2024 年 4 月入住 1 晚
Manager 于 2024年04月7日 的回复
Hello Bucky,We are delighted to hear that you enjoyed our beautiful property and the stunning view of Lavaca Bay. Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.

10/10 超赞

Nelda

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved husband can fish right next to us while kids and I where in the pool.
2024 年 3 月入住 1 晚
Manager 于 2024年04月7日 的回复
Hello Nelda,We are delighted to hear that you enjoyed the convenience of our poolside location for your family activities. We strive to provide a relaxing environment for all our guests to make the most of their stay.

10/10 超赞

Guadalupe

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great! Room was amazing, staff was so friendly and sweet! Great breakfast! Complementary drinks were an added plus! Just if they can take a look at the jacuzzi it wasn’t heating unless if it was because the colder temperatures at night but I felt it was cold. Nonetheless 10/10
2024 年 3 月入住 2 晚
Manager 于 2024年03月16日 的回复
Hello Guadalupe,Thank you for sharing your positive experience with us! We are thrilled that you enjoyed our rooms, friendly staff, breakfast, and complimentary drinks. We appreciate your feedback about the jacuzzi, and we will make sure to look into it. We aim to provide the best possible stay for all our guests and will address this promptly.

10/10 超赞

Gerhard

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Good hotel - particularly if you tow your fishing boat along. Easy parking;
2024 年 2 月入住 7 晚
Manager 于 2024年02月16日 的回复
Hello Gerhard,Thank you for choosing our hotel for your stay and for taking the time to provide feedback. We're glad to hear that you found our parking facilities convenient for towing your fishing boat. Your satisfaction is important to us, and we appreciate your support. Should you have any further inquiries or require assistance, please don't hesitate to reach out to us.

10/10 超赞

Diana

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月29日 的回复
Hello Diana,We are thrilled to hear that you had a fantastic experience during your stay with us! Your satisfaction is our utmost priority and we are glad we could exceed your expectations. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again soon for another flawless stay!

10/10 超赞

john

与配偶出行, 商务旅客
2024 年 1 月入住 2 晚
Manager 于 2024年01月22日 的回复
Hello john,Thank you for choosing to stay with us and for rating us with a perfect score! We are delighted to hear that you had a wonderful experience at our hotel. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

8/10 还可以

Anthony

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
Nice hotel
Hotel was nice. Staff not very friendly.
2023 年 12 月入住 1 晚
Manager 于 2024年01月8日 的回复
Hello Anthony,Thank you for sharing your feedback about your recent stay. We appreciate your kind words about our hotel. We apologize if you felt our staff were not as friendly as expected. We strive to provide excellent service and will address your concerns with our team to ensure a better experience for future guests.

10/10 超赞

Stefanie

2023 年 12 月入住 1 晚
Manager 于 2024年01月8日 的回复
Hello Stefanie,We are delighted to hear that you had a fantastic stay with us! We appreciate you choosing our hotel and we are thrilled that you were satisfied with your experience. If you have any further feedback or if there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 超赞

Matthew

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome clean hotel. Only complaint I have is the toilet in our room was really low and I feel bad for bigger people. Other than that, awesome hotel great breakfast, awesome location.
2023 年 12 月入住 2 晚
Manager 于 2023年12月31日 的回复
Hello Matthew,Thank you for your kind feedback on our clean hotel, fantastic location, and great breakfast. We appreciate your comments regarding the toilet and apologize for any inconvenience experienced. Our team values guest feedback and will take it into consideration for future improvements. We hope to welcome you back in the future for another enjoyable stay.

10/10 超赞

Sharon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚
Manager 于 2023年12月22日 的回复
Hello Sharon,Thank you for choosing our hotel for your stay! Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 很差

Teresa

与家人出行
满意:服务设施,员工和服务
不满意:清洁度
I like that is close to the fishing piers and you are able to fish behind the hotel. This was our 2nd time staying hete and this time around the room was dirty. Informed the staf, and she did move us to another room that was dirty as well but not as dirty as the 1st one. It was late and we were tired so we didnt complain.
2023 年 11 月入住 1 晚
Manager 于 2023年11月12日 的回复
Hello Teresa,Thank you for choosing our hotel and for your loyalty as a returning guest. We apologize for the cleanliness issues you encountered during your recent stay. Your feedback has been shared with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience in the future.

8/10 还可以

William

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月12日 的回复
Hello William,Thank you for taking the time to review your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We value the opinions of all our guests and are constantly striving to improve our services. Your feedback will be shared with our management team for further evaluation. We hope to have the opportunity to welcome you back in the future for a better experience.

4/10 很差

Gina

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointment
We woke around 3:10 am to use the restroom. The toilet would not flush. There was no water pressure anywhere. We call the front desk and were inform the water is down daily due to recharging od water softener. We should have been informed at check-in. Also, my wife slipped in the tub due to the slipperiness of the soft water. When front dest was informed, they had a 'no big deal attitude'
2023 年 10 月入住 3 晚
Manager 于 2023年10月31日 的回复
Hello Gina,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the water issue during your stay. While we strive to maintain our facilities efficiently, unforeseen circumstances may arise. We understand the frustration caused by the lack of prior notification and will work on improving our communication in such scenarios. Your wife's safety is of utmost importance to us and we appreciate you bringing this matter to our attention. We will ensure our staff is reminded to handle such incidents with the highest level of sensitivity and urgency in the future. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 很差

真实旅客

满意:住宿条件和设施,清洁度
不满意:客房舒适度,员工和服务
No hot water, complaints to front desk ignored
Hot water was not available for half of our stay. Front desk staff could do nothing to address our complaint. We were told multiple times they would "check with the manager." Still no response. Very inconvenient and unsatisfying!
2023 年 10 月入住 2 晚
Manager 于 2023年10月30日 的回复
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the hot water during your stay. Our team is currently investigating the issue to ensure it does not happen in the future. We apologize for any frustration caused and appreciate your feedback.

10/10 超赞

Sofia

2023 年 10 月入住 1 晚
Manager 于 2023年11月4日 的回复
Hello Sofia,Thank you for taking the time to leave us a positive review! We are delighted to hear that you had an excellent experience during your stay with us. Feedback like yours truly motivates our team to continue providing exceptional service. We hope to welcome you back in the future for another fantastic stay.

6/10 一般

Amanda

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
The property was ok, but nothing outstanding by any means. Our room keurig was broken, the room was damp and humid, and they only gave us three towels for four people. When I asked the front desk for more towels, they said I had to swap one of the room towels for a new one...still leaving us with three towels for four people. No one ever came for trash, or more trash bags. The breakfast was great though!
2023 年 10 月入住 2 晚
Manager 于 2023年10月11日 的回复
Hello Amanda, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome Family Stay
This was a perfect hotel for our family stay. Clean, fresh and right on the water. Fishing was excellent and close to other great dining and fishing piers. We will be back to this location soon. Breakfast was awesome and Tay was an excellent attendant for the start of our day! We left something in the room and it was turned in at the front desk and they called us. Very honest people at this GEM!!! So HAPPY!!
2023 年 9 月入住 2 晚
Manager 于 2023年10月5日 的回复
Hello John,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our location and breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 超赞

CHRISTY

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved all the great views. The happy hour was a great surprise. Location was great.
2023 年 9 月入住 1 晚
Manager 于 2023年09月30日 的回复
Hello CHRISTY,Thank you for sharing this honest review and feedback about our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 还可以

Jill

满意:员工和服务,清洁度
2023 年 9 月入住 1 晚
Manager 于 2023年09月18日 的回复
Hello Jill,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 还可以

katheen

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
Manager 于 2023年09月13日 的回复
Hello katheen,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 超赞

Brittany

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 5 晚
Manager 于 2023年09月9日 的回复
Hello Brittany,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 超赞

Carissa

2023 年 8 月入住 1 晚
Manager 于 2023年09月2日 的回复
Hello Carissa,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

6/10 一般

Akosua

满意:员工和服务
The water was a beautiful view but the facilities are very basic — lots of wear and tear. I will say I loved the staff.
2023 年 8 月入住 2 晚
Manager 于 2023年08月11日 的回复
Hello Akosua,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and comments about our view. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 超赞

sally

与家人出行
满意:住宿条件和设施
2023 年 7 月入住 1 晚
Manager 于 2023年08月2日 的回复
Hello sally,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 超赞

Michael

与家人出行
满意:员工和服务、住宿条件和设施、客房舒适度
Only complaint would be that the room floor was not clean. Would have been nice to have been mopped. Kids socks turned black in just a few minutes. Everything else was very good.
2023 年 7 月入住 2 晚
Manager 于 2023年08月1日 的回复
Hi Michael,The cleanliness of our hotel is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.

10/10 超赞

Nancy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
2023 年 7 月入住 1 晚
Manager 于 2023年07月30日 的回复
Hello Nancy,Thank you for your valuable opinion regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 一般

Floyd

满意:清洁度、住宿条件和设施、客房舒适度
Port Lavaca vacation
Hotel was nice and clean. My problem was with the TV. It was pixelating. Front desk reset the Direct TV box but didn’t fix issue. She called for service but the hotel service maintenance said that they would come the next day and she said that there were no other rooms to move us to. So, TV was very hard to watch. We left the next day.
2023 年 7 月入住 1 晚
Manager 于 2023年07月30日 的回复
Hello Floyd,We appreciate the comments, especially with regards to your opinion of our service and front desk. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 一般

Enrique

与家人出行
Clean picnic area
2023 年 7 月入住 2 晚
Manager 于 2023年07月10日 的回复
Hello Enrique, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 糟糕

Tiffany

不满意:清洁度
2023 年 7 月入住 3 晚
Manager 于 2023年07月10日 的回复
Hello Tiffany, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 一般

Kelly

2023 年 6 月入住 1 晚
Manager 于 2023年07月22日 的回复
Hello Kelly,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 超赞

Douglas

2023 年 6 月入住 1 晚
Manager 于 2023年06月29日 的回复
Hello Douglas,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 超赞

Claudia

2023 年 6 月入住 1 晚
Manager 于 2023年06月27日 的回复
Hello Claudia,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 超赞

Howard,Austin

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Hotel and staff are excellent. Great value for the price. The travel report we got was talking about the beautiful beach (Lighthouse Beach) and it was very small and water was very murky. Refinery across the bay (1 mile or so away) was putting out some chemical smells as well. No sit-down restaurants within walking distance.
2023 年 6 月入住 1 晚
Manager 于 2023年06月24日 的回复
Hi Howard,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 超赞

Beatriz

满意:清洁度、员工和服务、住宿条件和设施
Family friendly
2023 年 6 月入住 1 晚
Manager 于 2023年06月24日 的回复
Hi Beatriz,Thank you so much for your compliments on our friendly services. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

2/10 糟糕

Joseph

与配偶出行
A group of people showed up to the pool and fishing area with 4 foot speakers playing their music loud they had a camping tent I believe they where not hotel guest. They ruined what was going to be a relaxing stay on the water. When I ask the front dest person about it she asked what do you want me to do about it.
2023 年 6 月入住 2 晚
Manager 于 2023年06月20日 的回复
Hello Joseph, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

6/10 一般

Mario

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
A/C wasn’t cooling much, but it might’ve just been because it was peak heat time. There was also lack of control for the A/C
2023 年 6 月入住 1 晚
Manager 于 2023年06月20日 的回复
Hello Mario, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 还可以

Teresa

2023 年 6 月入住 1 晚
Manager 于 2023年06月15日 的回复
Hello Teresa,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 还可以

Rocio M

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Todo muy bien, ubicación , recepción , desayuno , personal amable.
2023 年 6 月入住 1 晚
Manager 于 2023年06月12日 的回复
Hello Rocio M,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 还可以

Danielle

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was quiet and comfortable. No sand beach. The ocean touches a wall behind the hotel. Breakfast was plentiful but not seasoned.
2023 年 6 月入住 2 晚
Manager 于 2023年06月6日 的回复
Hi Danielle,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

6/10 一般

Irma

满意:清洁度、员工和服务、住宿条件和设施
Clean
2023 年 5 月入住 1 晚
Manager 于 2023年06月2日 的回复
Hello Irma, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 超赞

Veronica

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Manager 于 2023年06月1日 的回复
Hello Veronica,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 糟糕

Maria

商务旅客
不满意:员工和服务
We had to come back to houston because of the weather and Expedia will not let me reschedule the date for next week.
2023 年 5 月入住 1 晚
Manager 于 2023年05月12日 的回复
Hello Maria, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 超赞

Michelle

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Manager 于 2023年05月10日 的回复
Hello Michelle,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 一般

真实旅客

满意:员工和服务
不满意:清洁度
The people working the front desk were very friendly and helpful . The location was good. Breakfast was hot and they had plenty of options. The housekeeping was terrible. When we got to our room there was hair behind the toilet, some kind of crumbs on the floor by the couch. I’m pretty sure the bathtub hadn’t been clean in quite awhile. The next day the housekeeper still hadn’t properly cleaned the room.
2023 年 5 月入住 2 晚
Manager 于 2023年05月9日 的回复
Hello Guest, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 超赞

Robert

2023 年 5 月入住 1 晚
Manager 于 2023年05月27日 的回复
Hello Robert,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.