Imsouane Port of Imsouane Hotels

"Despite its premium pricing by Moroccan standards, this hotel fails to deliver a true five-star experience. Service is slow, inconsistent, and often inattentive, with management appearing overly focused on delegation rather than actively supporting operations. A more hands-on leadership approach is clearly needed. The beach service was particularly poor, with staff rarely engaging guests and even displaying unprofessional behaviour during a heated staff dispute. The adults’ pool area also felt neglected, with disengaged lifeguards and little effort to manage sunbeds or maintain cleanliness. Dining lacked consistency, from unclear service standards to disorganised breakfast operations, where guests were left confused and staff appeared idle. The ongoing issue of birds entering indoor dining areas further detracts from the experience. While food quality is generally good, prices are high compared to better local alternatives. Water pricing is excessive, especially given prior communication suggesting it would be complimentary. In a hot climate, the lack of accessible free water feels particularly unreasonable. Overall, while the property is visually impressive, service shortcomings significantly undermine the experience. With stronger leadership and clearer standards, the hotel has potential, but currently falls short of expectations."

"Exelent "

"Clean, friendly, great food. Reception staff were excellent "

"A really spacious apartment with lovely balcony overlooking the sea which was the best bit. A few things need attention such as the lights that weren’t working especially the one to the lower floor after dark. Excellently situated for beaches such as Agrhoud the colourful one. All in all we had an enjoyable stay & can recommend this place to future guests. "

"A lot of style but not a lot of substance. A hotel of this calibre is missing a lot of standard things. Usually there’d be in room bathroom amenities, but there was none. I requested the shower gel to be filled up on 4 separate occasions but was never done. The kettle didn’t work even again after I reported in multiple occasions. One day they didn’t replace the towels and I had to report twice before we got them. Ordered some ice and a corkscrew on room service the first night, never arrived. The bedsheets were bobbly and rough. Beautifully designed and the breakfast was nice, but there’s a lot to be desired. Beautiful pool area, lovely bar seating, great location. Just needs some of the basics to be worked up to make it a great stay. "

"Great location and friendly staff, looks directly at the wave. 8/10"

"The hospitality that you experience here is amazing. They were so helpful and accommodating. Had a fan delivered to my room after purchasing it in another city. The chef is very skilled and generous with his knowledge. The property is beautiful and well cared for. I am happy to recommend this place to any travellers"

"Really cool place, staff are so friendly and happy to help in any way. Nice location to beach, and live traditional music in the evenings."

"It was up in the loft not suitable, breakfast was poor hafe cooked omelette coffee was like sweet water,bed was like lying on a board very uncomfortable didn't sleep flyes rvereere no doap towels were dirty diffantly wont go back"