"I had booked a room with 2 single beds as my niece was also coming for the weekend stay.
On entering the room this was NOT the case so I immediately returned to reception. He rang housekeeping and arranged the bed configuration change. He also said they ? did not get all the details from Hotels and perhaps I should have booked direct.My niece and I arrived back late from 2 separate events and there was NO change to the king bed. When 2 people (who are not a couple) sleep in the one bed they tend to spread out more to the edges so the king doona/ sheets on the king bed were not adequate cover when either one of us turned over .
Also the room wording as advertised said
"accessible balcony" ... so I thought it had a balcony you could ?access ,which I thought strange..... not an accessible room (suitable for the disabled) so I wonder if I could have just moved rooms to one with twin beds (not in an accessible room.)
If I had realised what I was going to get I would have booked another hotel OR maybe a room with 2 double beds.
I will, in future ,ring up the booked hotel about 5 days before arrival to check room details so I can CANCEL & BE REFUNDED if not suitable."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
