Portal Maya

The room is clean, but needs some work: -The shower head was rusty and splashing everywhere. We talked to the front desk and they -got it replaced though. -There's mold in the bathroom ceiling because of the splashing -The bathroom vent doesn't work -The bedside lamp was very dusty -The curtains were somewhat dirty That said, the bedsheets and towels looked clean. We didn't use the kitchen. Pros: -Beach access and facilities. The beans bags can be a little annoying so adjust but work fine. For some reason they closed down at around 5 pm, 1.5 hours before sunset -Infinity pools with views of the beach -Beach view from the room, though the lagoon view was also pretty nice -Location: nightlife is walkable. Bus station is right in front of the building and takes you to downtown.

Beautiful property in a great location and the staff was very friendly and helpful.

Good: - right at the beach - beach area was clean and free of trash - attentive lifeguard at the beach - decently clean rooms - buffet had good variety of food and turnover was pretty good, the vegetables were bright green, cut fruits were not mushy, no diarrhea throughout this trip - no booking needed for restaurants Bad: - front desk was being fixed for half the time during our stay and they were not reachable by phone even when we had no water in our room to brush our teeth in the morning - front desk was operating inside the theater/conference area on the side, leaving the Infinity timeshare people at the main lobby to prey on unsuspecting new guests - there was no schedule of activities posted anywhere, and the QR code posted at the Caffetino promising the schedule leads to a dead website; we did not know there were shows at the theater at 9pm until 2 days before leaving; other guests also mentioned they needed to explicitly ask about activities at night - not enough chairs at the beach or near the pools - zip line and mini golf not working, not much entertainment other than beach and pool, and wifi kept disconnecting near the pool