「Ok stay, but some details did not match a 5-star luxury suite experience
Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional.
That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh...
「The hotel is really new and certainly 5 star standard. Beautiful pools, rooms, facilities. Sadly let down by awful service. Many members of staff (more so junior) have 0 desire to be there and reflects in service standards. You’re asked to reserve restaurants, yet never 20 % full when I stayed, exemplified one night when I was asked to leave as I had no reservation - despite being 8 people in the restaurant with a capacity of 50+.
The GM did a great job to resolve but generally terrible...
「The property was beautiful, the food and drinks were great, the room was clean. However, the service was slow sometimes due to a lack of staff. Also the air conditioner acted up sometimes.」
「Die Unterkunft hat uns sehr gut gefallen. Die Sauberkeit war hervorragend. Der Poolbereich und die Anlage ist wunderschön. Hier konnten wir wirklich herunterfahren und entspannen.
Das Personal war immer sehr freundlich.
Wir werden wieder kommen.」
「Die Unterkunft hat uns gut gefallen und die immer wieder auftauchenden Probleme wurden zeitnah von den Gastgebern sehr freundlich und kulant gelöst. Besonders gut gefallen hat mir die Ruhe im Zimmer, von den Nachbarn nebenan bekommt man wirklich absolut nichts mit, gute Schallisolierung. Mietwagen sollte man dabei haben.」
「We loved the place and the location in general. We got the Sun apartment, cozy and comfortable for three people. The Polygyros region is beautiful, as is Kaliva Beach. But the beach is not close enough to the hotel; we solved it by renting a car, which is necessary to explore the Chalkidiki peninsula. By car, it is a five-minute ride. There are plenty of restaurants and supermarkets close to the hotel. To conclude, it's highly recommended for families and for traveling around Chalkidiki.」
「Oda konforu, deniz ve deniz manzarası, bahçe ve sahil mükemmel. Sabah kahvaltısı iyiydi. 5 gece konakladık. Yemek, eğlence, alışveriş ve palajlara yakındı.」
「Ein kleines sehr schönes Hotel. Optimaler Ausgangspunkt für schöne Strandbesuche, eigenes Auto empfohlen.
Das gesamte Personal war super freundlich und hilfsbereit. Zimmer wurden täglich gereinigt und waren sehr sauber.
Wir würden jederzeit wiederkommen.」