I arrived to hotel and was given a room on the 7 th floor. Upon entering the room smelled like an ashtray. After addressing issue to the staff, I. was told that it is impossible because hotel is non smoking, however I was offered another room on the second floor. Very disappointed with 4 star hotel.
Oleg
2025 年 7 月入住 2 晚
8/10 还可以
Alex
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施
Absolute great people in the restaurant! My server/bartender was awesome (Betty)...very attentive and friendly. Such a pleasure!
Alex
2025 年 7 月入住 1 晚
10/10 超赞
Peter
与配偶出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is an excelent hotel and they are giving out free cookies as many as you wish
Peter
2025 年 7 月入住 4 晚
10/10 超赞
Tanaz
与家人出行
2025 年 7 月 27 日
满意:员工和服务,清洁度
The TV did not work and the rooms were not cleaned while we were out. The staff was friendly and extremely helpful.
Tanaz
2025 年 7 月入住 2 晚
6/10 一般
Robert
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
All the fixings for coffee but no coffee maker toilet handle fell apart had to fix myself
Robert
2025 年 7 月入住 1 晚
2/10 糟糕
Sarin
与家人出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施
Nice location
Sarin
2025 年 7 月入住 1 晚
2/10 糟糕
Kirt
2025 年 7 月 21 日
Expedia totally screwed up our reservation and we spent an hour on the phone with you trying to get it straightened out. We will never use you again!
Kirt
2025 年 7 月入住 2 晚
6/10 一般
Jullie
与家人出行
2025 年 7 月 21 日
The room was dated. Not so all like the pictures online. The toilet was a kids toilet and the shower was not the cleanest.
Jullie
2025 年 7 月入住 5 晚
8/10 还可以
arthur
与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great property and very convenient to the airport
breakfast was too limited
arthur
2025 年 7 月入住 1 晚
4/10 很差
judith
2025 年 7 月 20 日
不满意:住宿条件和设施
Room needs updating. Rug torn, poor lighting, bath towels in shreds, mold in tub. Poor service. NOT maintained to normal Hilton standards.
People at front desk friendly and helpful.
judith
2025 年 7 月入住 3 晚
2/10 糟糕
David
2025 年 7 月 20 日
不满意:清洁度、员工和服务、住宿条件和设施
The staff was not at all helpful, verging on rude. On the second day, we got back to our room mid-afternoon and found that it had not yet been made up. Our friends did not have staff come to make up their room until 5:00pm. The so-called "dining room" and bar were uninviting, to put it mildly. The elevator service was terrible.
David
2025 年 7 月入住 2 晚
6/10 一般
Lindy Niermann,Chas
与家人出行
2025 年 7 月 20 日
不满意:服务设施
Wow! Looks like this owner answers poor reviews nicely- and then does nothing.
Do not expect this hotel to be like a Hilton- in anyway.
Never did see a housekeeper.
Towels are a “ luxury “ and you must ask for them at the front desk, as we also had to ask for shampoo and conditioner.
This kind of hotel can really wreck a vacation. I heard the Holiday Inn was great.
Bar staff was great as complimentary ride to airport. Beds were wonderful.
$375. a night ? Really?
Lindy Niermann
2025 年 7 月入住 3 晚
8/10 还可以
Roberta
与家人出行
2025 年 7 月 18 日
满意:员工和服务,清洁度
... good location, short (15 min) drive to Old Port and Harbor, close to airport, staff was friendly and helpful, room was clean, beds were comfortable, plenty of parking.
... hotel common areas a bit dated, restaurant was not open for lunch, bar menu selections for wine were limited to "would you like red or white" (only one bar option offered for each).
Roberta
2025 年 7 月入住 2 晚
10/10 超赞
Dennis
2025 年 7 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
The staffs
Dennis
2025 年 7 月入住 2 晚
8/10 还可以
Ken
与配偶出行
2025 年 7 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was just a weekend stay for a decent place to sleep. We were visiting family in Portland but overall it was great.
Ken
2025 年 7 月入住 2 晚
10/10 超赞
Randy
2025 年 7 月 8 日
Randy
2025 年 7 月入住 2 晚
4/10 很差
Joshua,Christiansburg
与配偶出行
2025 年 7 月 8 日
不满意:清洁度、员工和服务、住宿条件和设施
Stuck in the elevator twice—one other time it didn’t close the doors at all. Found old dog food on the floor in my room. Staff wouldn’t send the airport shuttle until I promised them I had my bags in hand so they wouldn’t have to wait. Views of a CarMax parking lot. Not typical Doubletree quality for the price.
Joshua
2025 年 7 月入住 2 晚
4/10 很差
Kevin
与配偶出行
2025 年 7 月 7 日
不满意:清洁度、服务设施、住宿条件和设施
Run down and dirty. Several issues with room. Not happy with this rental.
Kevin
2025 年 7 月入住 1 晚
4/10 很差
Kevin
与家人及幼儿出行
2025 年 7 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hair in multiple “clean” towels, mold in the shower, ceiling peeling in the shower, shower head not working properly, and no toilet paper when we arrived. This is a 2 star hotel masquerading as a 4 star hotel.
Kevin
2025 年 7 月入住 2 晚
4/10 很差
Yong
2025 年 7 月 4 日
不满意:清洁度
Not good
Yong
2025 年 7 月入住 1 晚
8/10 还可以
Wei Tsun,Cookeville
2025 年 7 月 3 日
Wei Tsun
2025 年 7 月入住 1 晚
4/10 很差
Christine
与家人出行
2025 年 6 月 30 日
不满意:清洁度、员工和服务、住宿条件和设施
Our convention is changing venues next year. We’ve personally stayed here two years in a row. The hotel will lose a lot of business when the convention moves, and the staff this year was downright rude. Based on this year’s experience, we will not choose to stay at this hotel again for any reason, which is unfortunate, because I really liked it here last year.