「Our stay at Oscar Hotel Executive felt like everything but executive level. To start off, the staff was not helpful, I could say two out of 10 staff members had a good attitude and were willing to help. Every time we had to report an issue - something that would happen very often -, we were met with attitude by most staff members. Our room cards would often deactivate, something that at times would require us to head downstairs twice in a row to get that fixed. The hotel AC did not work properly...
「This hotel is rated far too highly! The service at the front desk was terrible. The staff was rude, disrespectful, and completely unhelpful. The customer service was extremely poor, and the rooms were in terrible condition and clearly not well maintained.
The cleanliness left a lot to be desired, and the bed linens were old and worn out. When I complained, they simply said, “That’s just how it is,” and refused to do anything about it.
I paid for insurance that would have allowed me to stay...
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