I booked hotel Nabucco on the basis that it advertised as a hotel with Spa facilities at 4star level. At no point in its advert on hotels.com did it mention spa access was at an additional costs. There is specifically a section in the hotels.com page which provides the opportunity for hotels to advise both compulsory and optional extras. In this field they reflected: airport shuttle cost, a resort fee (which should normally cover all extra services provided by the hotel) and city tax. So, Imagine my shock therefore when I arrived at the hotel check in and was told I had to pay to use the spa, and the cost for this privilege was a whopping 32EURS per hour. How ridiculous, even a 7star hotel would probably charge that sort of amount for a day’s access, given you are already a guest at their hotel. To put it in context if you used the spa for 4hours, a typical usage time that would cost 128eurs, for 8hours 256eurs. Surely with that sort of amount spent on spa only, I could have checked myself into a top of the range boutique hotel in the centre of Prague. What made matters worse was the spa was tiny, a box room. I asked to see it, just so I could get my head around why they felt they could charge so much and it was so small, I wasn’t impressed. When I raised this with the hotel, highlighting this exorbitant fee isn’t mentioned anywhere in their advert, it feel on deaf ears. The rest of the hotel was basic at best. My advise if you want a decent hotel look elsewhere.
