The house is nice and spacious as described. However, when we arrived, the pool was not under construction and roped off. I contacted the rental agency and let them know that I was very disappointed. We come to Kauai about twice a year and we specifically chose this rental because of the pool. We have 3 children under 5. Two of them love the pool and it is the safest place for them to swim/ learn to swim. We love the beach but since the kids don't really swim well, beaches are mostly for playing in the sand.
The rental agent apologized and said that they had meant to notify us of the construction, but they had not ( which they admitted fault). The pool was off limits for 1/3 of our visit. It wasn't until I was pressed for a refund after several conversations, that they finally conceded to a menial. I told the agent that this was inadequate but nothing more was offered.
I had notified the agent that I had requested a pack n play for our infant, it didn't arrive until day 2, still charged for it though.
After two weeks of no deposit return, I texted the agent to find out where my deposit refund was. I was then notified that I would be getting charged for two garage door openers. I had notified them of a missing garage door opener on day 3 of our rental, but apparently, that was not acceptable time frame. I was also charged with a missing garage door opener that I swear, I left on the counter. I specifically remember doing the last sweep of the house, putting the garage door opener on the counter, exiting through the garage and hopping over the sensor as the garage closed, to meet my family in the car. This is clearly he said/ she said. But I know, that I left it on the counter.
It is unfortunate that this house is managed by such a poor company. They lack customer service and they are dishonest. We will be back to Kauai, we most certainly will not stay at a play managed by Princeville Vacation Rentals.