「I booked and paid for a 3-night stay through Expedia. On the second night, we returned to find we had been removed from our room due to a system error that double-booked it.
The way the night staff handled the situation was unacceptable. The front desk employee was rude and offered no explanation, only saying, "You guys are the ones." She called the manager, night manager, who insisted Expedia told them I had only booked 2 nights. I immediately called Expedia, and they contacted the hotel twice...
「I booked and paid for a 3-night stay through Expedia. On the second night, we returned to find we had been removed from our room due to a system error that double-booked it.
The way the night staff handled the situation was unacceptable. The front desk employee was rude and offered no explanation, only saying, "You guys are the ones." She called the manager, night manager, who insisted Expedia told them I had only booked 2 nights. I immediately called Expedia, and they contacted the hotel twice...
Miguel