beautiful, excellent service, and diverse dining options
Krishna
2025 年 7 月入住 3 晚
10/10 超赞
Leo,West Chester
与配偶出行
2025 年 7 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very nice resort. staff and all great
Leo
2025 年 7 月入住 7 晚
10/10 超赞
Miguel Angel
2025 年 7 月 24 日
满意:员工和服务、服务设施、住宿条件和设施
Exelent in eveything
Miguel Angel
2025 年 7 月入住 4 晚
6/10 一般
angelica
与配偶出行
2025 年 7 月 23 日
满意:清洁度
不满意:住宿条件和设施,服务设施
Not it. Third time in Cancun and The Excellence was everything but Excellent. I suggest if your under the age of 65 to stay elsewhere.
angelica
2025 年 7 月入住 5 晚
6/10 一般
John
与家人出行, 团体旅客
2025 年 7 月 23 日
满意:住宿条件和设施,清洁度
Excellence is a beautiful property. However, this property is VERY laid back and down right quiet like a library. I visited with a group of 6 (middle age professionals in their 50’s) and when we laughed while having a good time, I felt like we were a disturbing the library. The environment is definitely for those who want a low key energy and activity during the daytime. The DJ experience and daily volleyball games were the highlights of the visit. There was also a daily poker game. The food was ok and is always subjective to personal taste and preference. But nearly all the cooked to order food we received was cold!!! The Grille is a steakhouse and the steaks were even served lukewarm. I ordered medium-well and it was cooked well done. The waiter offered to fix it, but I declined because it was so late and we had already waited for so long. They fixed me a new meal anyway and the steak was prepared as originally requested. I really appreciated this effort to go the extra mile. It was delicious!! I wish this kinda effort was put forth the first time throughout the resort. If you’re looking for a laidback resort, in a remote area, this is for you! If you’d like more excitement and activities, and may want to venture off the resort, this will not satisfy your appetite.
John
2025 年 7 月入住 3 晚
10/10 超赞
Patrick
2025 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Amazing
Patrick
2025 年 7 月入住 4 晚
4/10 很差
Karl
与配偶出行, 团体旅客
2025 年 7 月 23 日
满意:住宿条件和设施,清洁度
不满意:服务设施
The property was beautiful, we loved the lazy pool. The food was mediocre, most of our meals were not warm and the food wasn’t good. 60 percent of the staff wasn’t friendly. This resort is made for honeymooners and older adults. We found the resort to be very boring. Young and middle aged people beware. Also the seaweed smell was strong and unpleasant at times. I wouldn’t visit again.
Karl
2025 年 7 月入住 3 晚
10/10 超赞
Cassandra
团体旅客
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a beautiful property and the staff were absolutely amazing and so friendly. The pool was my favorite part and we had such a beautiful view of it from our room. We went during sargassum season so the beaches weren’t usable and there was a strong bay smell on some days but the rest of the resort was so beautiful you didn’t even need the beach! I would definitely come back.
Cassandra
2025 年 7 月入住 3 晚
10/10 超赞
jeff
与家人出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was nice
jeff
2025 年 7 月入住 7 晚
10/10 超赞
Jason
团体旅客
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property and staff. Very relaxing resort with amazing food options.
Jason
2025 年 7 月入住 4 晚
10/10 超赞
Gail
与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just loved it
Gail
2025 年 7 月入住 5 晚
10/10 超赞
Blanca
与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff and resort was amazing
Blanca
2025 年 7 月入住 5 晚
10/10 超赞
Rochelle Rene
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is my first time to this property, but I'm not new to the Excellence brand. Theu did not disappoint. I got 5 star treatment everyday. I didn't even have to leave the pool to have lunch - it was delivered. I didn't clean my own sunglasses. I had 6 towels on a bali bed for one person. Living the dream!
Rochelle Rene
2025 年 5 月入住 7 晚
8/10 还可以
Charles Leroy
与配偶出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall a very nice resort. Staff is very friendly and we had a couple that really stood out to us. The app is really helpful in knowing everything going on and when.
Charles Leroy
2025 年 7 月入住 7 晚
10/10 超赞
Christine
与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellence Riviera Cancun is a spectacular property! Beautiful rooms, activities are tons of fun, swim up bar definite must! The restaurants are far better than any other resort I’ve been to in the area. No need to make reservations, you aren’t limited on what you can order on the menus. Chez Isabella, French-top notch food and service! The Grill, steakhouse, Lobster House-grilled lobster is wonderful. Make sure to catch Agave when they serve their special very authentic menu for the week-I think it’s on Wednesdays. Off the hook! Big shout out to Pablo at the Terrace Bar-he made our stay extra fun! If you’re going in the summer-the seaweed problem is gross! Excellence is one of the few resorts that keeps their beach clean but the smell and murkiness of the water due to the overgrowth of seaweed-no one really uses the beach in the summer. This is a problem all over riviera Maya coast in the summer, except for Isla Mujares.
Excellence Riviera Cancún is a superb resort!!
Christine
2025 年 7 月入住 4 晚
10/10 超赞
Bernadette
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful resort with excellent dining options, excellence exemplified!
Bernadette
2025 年 6 月入住 4 晚
10/10 超赞
Bonnie L
与配偶出行
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful resort! The service and food are amazing and it was definitely hard to say goodbye!
Bonnie L
2025 年 7 月入住 7 晚
6/10 一般
Mikyla
与配偶出行
2025 年 7 月 17 日
满意:清洁度
Extremely underwhelmed. Difficult to check in, once we finally were able our bags were missing. Rooms were very clean, linens were fresh. Bed is very firm. The most disappointing part of the trip for us was the food. Zero flavor, restaurants closed. A lot of construction noise.
Mikyla
2025 年 7 月入住 3 晚
10/10 超赞
Megan
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Easy trip and good food
Megan
2025 年 7 月入住 4 晚
10/10 超赞
Kasey Nicole
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
I thoroughly enjoyed my time at the resort. The customer service, from the moment I arrived to the time I departed, was top tier. All of the staff members were friendly and extremely helpful. The only downside was not being able to enjoy the beach because of the seaweed. I will return in the future.
Kasey Nicole
2025 年 6 月入住 5 晚
10/10 超赞
Eniola Halimat
与配偶出行
2025 年 7 月 15 日
满意:员工和服务、服务设施、住宿条件和设施
The hotel was beautiful, the staff were welcoming and the service was phenomenal. Everyone was friendly and made sure we had a great vacation.
Eniola Halimat
2025 年 7 月入住 4 晚
10/10 超赞
Keli
团体旅客
2025 年 7 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
Keli
2025 年 7 月入住 4 晚
10/10 超赞
Patrick
与配偶出行
2025 年 7 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
The place was clean and staff were friendly
Patrick
2025 年 7 月入住 3 晚
10/10 超赞
Evelyn
2025 年 7 月 14 日
满意:清洁度、服务设施、住宿条件和设施
10/10 Just Stunning ..
Evelyn
2025 年 7 月入住 6 晚
2/10 糟糕
Iryna
团体旅客
2025 年 7 月 13 日
不满意:服务设施,清洁度
**Awful Experience at This Hotel**
I recently stayed at this hotel, and I can't emphasize enough how disappointing it was. First off, there was poop on the hotel room balcony, which is simply unacceptable and not something you expect when checking in.
The beach was completely overrun with seaweed, making it unusable. We couldn't enjoy any of the beach amenities, and the foul smell permeated the entire resort, ruining any chance of relaxation.
The only highlight of our stay was breakfast at Kitchen Table, which was decent. Unfortunately, the rest of the food was bland and uninspired. To make matters worse, you have to make dinner reservations well in advance, and even then, the service was excruciatingly slow. There were no buffet options, which felt very limiting.
Lastly, the staff at both the spa and reception were unfriendly and unhelpful, which added to our overall frustration. I would not recommend this hotel to anyone looking for a pleasant stay. Save yourself the trouble and find somewhere else!