The food was not as good as the Hyatt Zilara. We chose another Hyatt resort with kids with the idea that food would be just as good. The service and the staff are great. They even comped the Teppanyaki dinner. The steak at La Parrilla was super dry, i ordered medium rare, tasted like gas, probably becuade it was flash seared on gas grill straight from the fridge. Other restaurants were sub par. They were nothing special.
waqas
2025 年 7 月入住 4 晚
4/10 很差
Malvina
2025 年 7 月 22 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The pools dirty
Couldn’t use the beach . Hotel has to notify on the website when the beach is in that condition .
Very smelly around property.
Malvina
2025 年 7 月入住 5 晚
10/10 超赞
Lourdes
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente! 10/10. Todo el personal hace lo imposible por complacer todo el visitante. Definitivamente quiero regresar.
Lourdes
2025 年 7 月入住 5 晚
8/10 还可以
Keilyn A Ramirez
与家人出行
2025 年 7 月 20 日
满意:服务设施,员工和服务
Very friendly staff, good service
Keilyn A Ramirez
2025 年 7 月入住 5 晚
4/10 很差
Areefa
与家人及幼儿出行, 与家人出行
2025 年 7 月 19 日
满意:服务设施,员工和服务
We just came back from our stay at the Hyatt Ziva! The staff is super friendly and very attentive. The pools were okay. They do have a good amount of them but most of pools were warm. My kids did enjoy the waterslides and did not want to leave that area! The grounds as whole is nice but it would be great with some music during the day not just at night. One of my major concerns was the dining. They always asked about food allergies but that was as far as it was taken. The buffet had all of the pastries and desserts in one area with limited labels of just the name not the ingredients. My kids could not eat any of the desserts due to this. Also, in the coffee shop some of the pastries were labeled with “containing nuts” but when I asked the employee he assured there were no nuts! This was also the same case in the Miyako restaurant, the employee said many of the menu items were printed wrong with the symbol to say containing nuts which was very concerning to a family whose children have severe nut allergies. Overall, the stay was good but in the future I would choose another resort closer to the hotel zone.
Areefa
2025 年 7 月入住 5 晚
6/10 一般
Mallory
与配偶出行
2025 年 7 月 19 日
Bumpy roads leading to Hyatt, pool stained my swimsuit, small beach area covered in seaweed, kids in the sport bar…?
Mallory
2025 年 7 月入住 6 晚
10/10 超赞
BEATRIZ MONJE
2025 年 7 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel was excellent, the employees there were so very nice, professional. The food is delicious, the shows at night are excellent, the kids area safe and fun.
The Mexican night was excellent the mariachis, foods and decorations… We really enjoyed our stayed at Hyatt Ziva Rivera Cancun… Is highly recommended for families…
BEATRIZ MONJE
2025 年 7 月入住 5 晚
8/10 还可以
Jessica Katherine
与家人及幼儿出行
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The beach had lots of Sargassum during our stay, so we couldn’t enjoy the beach. Cleanliness could have been better, the food was decent, the entertainment is what made it better. My kids enjoyed their stay.
We found the staff incredibly professional, helpful, very nice and always going above and beyond the call of duty.
Food was fantastic in all their restaurants.
Rosa Elba
2025 年 7 月入住 8 晚
10/10 超赞
Ariga
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Good customer service
Ariga
2025 年 7 月入住 4 晚
10/10 超赞
Christina
2025 年 7 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
fantastic
Christina
2025 年 7 月入住 5 晚
2/10 糟糕
Alinoosh
与家人出行
2025 年 7 月 10 日
不满意:服务设施,清洁度
We didn’t like it not recommended anyone
Alinoosh
2025 年 7 月入住 5 晚
4/10 很差
Cesar
与家人出行
2025 年 7 月 9 日
满意:清洁度、服务设施、住宿条件和设施
No beach, no ocean staff don't do the extra to caver that.
Cesar
2025 年 6 月入住 4 晚
2/10 糟糕
Julia A
与家人出行
2025 年 7 月 8 日
不满意:清洁度、服务设施、住宿条件和设施
I wish I can no stars. This was the worst vacation ever! Hyatt and the whole resort staff needs a revamp. Shut the place down and start from scratch. As a frequent traveler, I can say w/all guarantee that I’ve never felt so unwelcome in a country/place. I was stressed/angry/anxious/sad throughout my stay. The food/customer service/cleanliness 0/100. This was supposed to be a “fun” family getaway, quickly turned into a nightmare. Insane to think one works hard to save their money to leave the country, only to find an unpleasant situation. Let me just say this, talk about colorism. If you’re not a member of the hotel, and you’re just paying a room as guest, you’re treated like trash.