Pros:
• The hotel smelled clean the moment we walked into the room, which was a great first impression.
• beautiful pool and beach area, we enjoyed spending time at the pool. • The staff overall was very friendly and helpful. Most of the team made us feel welcomethough one representative, Christina, came across a bit less welcoming during our interactions.
• The place is dog-friendly, which is a major plus, and likely one of the better options around if you’re traveling with pets.
Cons & Considerations:
• We booked for 4 people and paid extra for the additional guests upon arrival ($30 each), but only found 3 towels in the room.
• There is a $15 charge for on-site parking, even though there is free parking available—but it’s down the block in an unprotected lot in a popular hidden place in Mexico, didn’t feel very safe.
• Although dog-friendly, there is no designated area for dogs to relieve themselves. The only option was walking them down to the general parking area, which didn’t feel secure or practical.
• We were charged $40 per dog, so be prepared for those extra pet fees.
• The hotel is clean but not recently updated. That worked for us with dogs
• There is a TV in the room, but the internet didn’t work at all during our stay, and there was no phone service either.
• It was also noisy for a good portion of the night, we could hear running back and forth from the room above us.