Palaces in Puerto Rico

"What a shame it was to waste all the time and money to stay at what was supposed to be a relaxing evening watching the Super Bowl. So we splurged and were very disappointed with all that went down. We arrive to a hot room to which we immediately called and ask for help. After two hours of waiting the manager called and wanted to know if we would be will to stay in the room even though there was no quick fix to the A/C problem. To which we asked to be moved to another, reluctantly she agreed to move us...then we spent the rest of the night getting locked out of our room because our room keys would not work so back and forth to the lobby several times till around midnight I went out to get ice and was locked out again but now in my pjs I had to bang on the door till my hubby woke up and opened the door to keep me from having to go down stairs for a new key in my PJs! In the morning the day manager said he would refund our money but since we paid with Expedia he couldn't. Encouraged us to go through Expedia for the refund. Said he would cover the resort fee and parking which pails in comparison to the $349 we paid for a special night in PR. And one of the supposed best hotels by the airport. But no shuttle. Oh and he was going to send 35,000 miles to my account which up until now is an unkept promise... so I'm asking Expedia to step in. UPDATE Expedia tried for 4 days to get the hotel to approve the refund to no avail. "

"I absolutely loved my stay. It’s beautiful, the staff are so nice, and hotel was very clean. Access to the beach and accommodations are spectacular "

"Yes the view of the ocean was great I would definitely stay there again we are already making plans to go again "

"Great hotel and service. Definitely recommend!"

"Good "

"The landscaping was beautiful. The pool area and the beach area was so nice and relaxing. However , the hotel itself could use some updating . Carpet in the rooms was badly stain. Couldn’t walk bare footed if you wanted . It was the same on the hallways. Bed skirts was torn and or ripped and need replacing. The furniture was chipping and just badly stained. It’s definitely time for a remodel. When I pay for a hotel I want to be able to relax not be on edge and scared to sit down in my room. I was going to cancel and pay for a whole separate hotel but I sucked it up and dealt with it and was uncomfortable the entire time "

"Eveything was smooth. "

"Excellent"

"Not hot enough."