"Our stay was underwhelming due to several operational issues and inconsistent service.
Upon check-in, our room keys were not working, requiring multiple trips to the front desk to resolve. Each time, only partial success was achieved, leading to repeated inconvenience.
Crucially, no introductory information about the hotel's facilities (e.g., buffet hours, amenity locations) was provided. We had to call the front desk for all basic details.
Many advertised facilities, including restaurants and the kids' play zone, consistently opened 15-20 minutes late. We recommend arriving 30 minutes after the stated opening time to avoid waiting.
While most staff were pleasant, some were unhelpful. A front desk employee named Reina (white shirt) notably became uncooperative and unhelpful after we declined her offer to attend a 'Star Member' conference."