2/10 糟糕
Rahkiya
与家人出行
2024年06月18日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Never got a chance to stay at this resort due to one of my flights getting disrupted so I wouldn’t been able to Judge the looks in person because of the flight wouldn’t be landing until two days later after check in , the hotel itself never accommodated me when I call to updated them about the flight cancellation they just kept saying oh the office not open until Monday. Mind you it was a Friday I think it should be a 24hrs limit on the office who handles the reservations especially when booking 3rd flights are not always guaranteed not to be canceled they should be able to accommodate those situations if you have contracts with these 3rd sites. They didn’t offer a refund or a credit for not time or nothing I would never rebooked here unprofessional and insensitive to unfortunate situations.
Rahkiya
2024 年 6 月入住 3 晚