This was by far one of the worst all-inclusive resort experiences I’ve ever had. On Monday between 11:00am–12:30pm, every restaurant was closed, leaving guests with nowhere to eat. We went to Chili’s at 7:36pm and were told they were done taking people, despite posted hours of 6:00pm–9:00pm. Being turned away from food at an all-inclusive resort is unacceptable.
The amenities were just as bad. All pools close at 7:00pm, which is extremely early for a vacation resort. Our room had constant issues: the shower drained painfully slow, the toilet ran all day, every day, the drawers were broken with only one that opened properly, and there was rust around nearly every light fixture. The room toiletries were bare minimum — only hand soap and body wash, no shampoo, conditioner, or lotion. Shockingly, there were no washcloths provided at all.
The most disturbing issue of all was seeing cats walking freely through the buffet dining areas. This is a major sanitation and health concern and completely unacceptable for any food service establishment, let alone a resort.
RIU Bambu is rundown, poorly managed, and nowhere near the standard advertised. This resort needs serious upgrades, better staffing, and improved hygiene practices. I would strongly recommend looking elsewhere unless you want constant frustration and disappointment on your vacation.