We have stayed at Villa Del Palmar every time we’ve visited Cancun — three times now — but unfortunately, our most recent experience was disappointing. Compared to our previous visits, the quality of service at the restaurants has noticeably declined, while prices have increased significantly. For what they charge, the food is just average at best, which makes it feel like poor value overall.
Another thing that stood out was how the welcome has changed. We used to be greeted with a fun, tropical piña colada when we arrived — now it’s just a glass of champagne. It’s a small touch, but it felt more special and fitting for a beach resort before.
We also noticed changes in the in-room snacks available for purchase. We asked why the selection now includes things like salt and vinegar chips and Snickers bars instead of more local treats, and we were told it was because some guests complained. All I have to say is, if you’re coming to Mexico, you should expect — and want — to be immersed in Mexican culture, food, and flavors. There’s no need to Americanize everything.
Another major frustration was the local transportation situation. Cancun basically requires tourists to use their regulated taxi system if you don’t have your own transportation, and the prices are outrageous. We were charged $25 just to get to the ferry terminal for Isla Mujeres, while an Uber would have cost about $6.25 USD. When we asked about ordering an Uber, we were told we could, but only if we waited for it