Management failed to follow through on return airport service. We emailed prior to arrival, stating we would require airport transfer, drop off and pick up. We clarified with them again at check in and scheduled a departure time. When we checked out the night we asked again if there would be a return organized at 7am for us and the manager confirmed that we had a return scheduled. There was no taxi or shuttle there on time, so we had to hunt one of the staff down (no manager available) and he was able to call us a taxi, 40 minutes after we were supposed to leave. After arrival, the cab driver informed us that the hotel staff said we would pay him, even though we already paid for shuttle service. The cab driver provided his phone and we were able to call the resort. The person on the phone stated we would have to pay an additional $40 but neglected to say how as he was unwilling to card our card, the cab driver said it would only cost $25. This not only meant that there is a huge mark up on their transfer services but they were unwilling to even try to rectify the situation even though we were at the airport almost late for our return flight. The person I spoke to failed to get a manager and HUNG UP on me when I asked to speak to one. This debacle cost us an extra 30 minutes at the airport. The manager only returned our call over 15 minutes later after we had withdrawn more cash and paid the taxi driver. After our conversation the resort emailed us blaming us for the situation
