Terrible property everything is broken nothing is clean found so many bugs staff was rude to every guest a ton of micro transactions
Alexis
2024 年 5 月入住 2 晚
2/10 糟糕
Nicole,Sully
与配偶出行
2024年05月31日
不满意:清洁度、员工和服务、住宿条件和设施
This property does not look like it does in the pictures and it is disgustingly dirty. We checked in and felt weird about it from the start with metal pieces laying on the floor and the pool was closed. Paid the outrageous deposit even though my gut feeling was bad. Got into the elevator and it looked like it hadn’t been cleaned in years. Visible inches of dirt in the cracks of the doorway. Got into our room and the carpet was rolled up in some spots (like disconnected to the floor underneath). There was damage to some of the walls and lampshades where barely hanging on sideways. There was damage to the bathroom door where there must have been a mirror in the past. We didn’t even unpack or touch anything. I was afraid we would get charged for the damage already done to the room. So, we went back down to the counter and told them that we were not staying there because it was dirty and unsafe. She tried to offer another room but we picked one of the higher end rooms to begin with so we knew a different room was going to be the same way. She was able to refund the deposit but not the room because we purchased the room though Expedia. I contacted Expedia and they said they would call the hotel and see if we could be refunded. A few days later Expedia emailed me and said there was nothing they could do since the hotel has a strict cancellation policy. Don’t stay here! It is a scam and it doesn’t matter if your safety is on the line! They will not refund you!
Nicole
2024 年 5 月入住 1 晚
2/10 糟糕
ashley
2024年05月26日
不满意:清洁度、员工和服务、住宿条件和设施
Just not my cup of tea
ashley
2024 年 5 月入住 1 晚
6/10 一般
Christal
与家人出行
2024年05月25日
满意:员工和服务
不满意:服务设施
It seemed old and in need of updates
Christal
2024 年 5 月入住 1 晚
6/10 一般
Monique
2024年05月21日
满意:员工和服务
不满意:服务设施
I enjoyed the staff. She was very friendly. The one that checked me in the air didn’t get very cool in there so it was kind of stuffy and I ended up having a bloody nose. I don’t know if there was mold in the room that was under paint or what but or maybe the air filter needs to be changed I did love the fridge raider freezer. That was a great bonus because I left my water ice cold. I was really disappointed in the breakfast. I thought there might’ve been some fresh fruit or yogurt, but it was just waffles, toast cereal, Coffee, orange juice and apple juice. Also my TV was not clear. It was fuzzy looking so I didn’t watch TV. I’m glad I brought my iPad. I’m not sure if I’ll stay here again or not.
Monique
2024 年 5 月入住 1 晚
2/10 糟糕
Rick
与家人及幼儿出行, 与家人出行
2024年05月19日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Did not get the room I booked said it was out of order. Was put in a room with the carpet coming up a/c did not work. Poop was shut down also.