6/10 Okay
Susan J.
27 Dec 2024
Liked: Check-in, location, listing accuracy
Disliked: Communication
Constructive Feedback to Improve Score
We are frequent VRBO customers. The location was perfect for our purpose, and the home was peaceful with lovely surroundings and large sun-filled rooms. However, it appears to be owned by a company, with no homey touches, and poor management practices. Upon our arrival, there were a couple of issues that needed addressing. For example, the fireplace was not working, the welcome/instruction book was only provided in French and we understood and we understood “important” so we called the Concierge number provided, but no one spoke English and they hung up on us twice. We reached out via “message host” - we received auto-replies pomising to resolve, however, NO help was provided. We used the couch pullout and the carpet needed to be moved, the floors were filthy TV stand, so, we spent the first-hour cleaning and vacuuming. We left the carpet rolled up hopefully a proper cleaning will take place (photos and video were taken to give to the company for their files). Also,the couch bed looks well worn.NOTE: NO shampoo/body wash in showers and NO coffee - bring your own as stores are not convenient if late arrival, like our group. Improve communication, and update the property description indicating NO shampoo, body wash, and coffee are provided so be sure to BRING YOUR OWN (stores are not convenient especially if you arrive late), so, if these slight inconveniences were fixed, we would have no issue recommending this property.
Susan J.
Stayed 3 nights in Dec 2024