Waited over 5 hours in lobby for check-in, during the wait time no one really cares about client experience. Eventually got room after midnight, but bathroom sink is broken, too tired to ask people to fix. Called front desk next morning, no one picked up the phone, next time called put me on hold for more than 30mins. No service at all, the worst delta I ever stayed at. A/C set to 20 degree but room temperature always @ 26 degree. Called front line to report issue, no one came even after we checked out. Do Not book this hotel! Not recommended for anyone wants to travelling to old Quebec. Even motel service is better than this!!!