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关于皇后镇哈特兰德酒店的点评

3 out of 5
皇后镇哈特兰德酒店
27 Stanley Street, Queenstown

点评

8.2

很好

10 分 - 超赞。352 条好评，共有 1000 条点评" "
8 分 - 还可以。432 条好评，共有 1000 条点评" "
6 分 - 一般。158 条好评，共有 1000 条点评" "
4 分 - 很差。38 条好评，共有 1000 条点评" "
2 分 - 糟糕。20 条好评，共有 1000 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Ng

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Amanda H 于 2024年03月7日 的回复
Good Evening,Thank you so much for takiong the time to leave us a review! It is greatly appreciated.

10/10 超赞

KIT MUI

2023 年 11 月入住 1 晚
Amanda H 于 2023年11月23日 的回复
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your stay with us and we look forward to welcoming you back!

10/10 超赞

Chung Yan Margaret

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice and comfortable
2020 年 1 月入住 1 晚
Tracey 于 2020年01月14日 的回复
Kia Ora! Thank you for taking time out of your day to review heartland hotel. We are happy to hear you had a nice time. Have nice day! kind Regards

8/10 还可以

Kei Yan Lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The view on upper floor is better, but need to move luggage up stairs and also several stepping. May not have enough car parking spaces close to your rooms.
2019 年 12 月入住 1 晚
Tracey 于 2020年01月13日 的回复
Kia Ora! Thank you for taking the time to review heartland hotel QT. The views really are breathtaking! The stairs are not ideal but our porters are more then happy to help with luggage. Sorry to hear you were not satisfied with the amount of parking spaces we had available. We do also have underground parking available and the parking on the back street is also free. Kind Regards

8/10 还可以

JEN-JEN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 3 晚
Sunil Siraboina Hotel Manager 于 2019年08月11日 的回复
Good Afternoon JEN-JEN, Thank you for taking the time to rate 8 out of 10 for Heartland Hotel Queenstown online, We sincerely hope to see you in amazing Queenstown sometime soon. Kind regards, Sunil Siraboina Hotel Manager

8/10 还可以

Wai Bun Leo

满意：员工和服务
2019 年 3 月入住 2 晚
Sunil Siraboina Hotel Manager 于 2019年03月24日 的回复
Good afternoon Wai Bun Leo, Thank you for taking the time to do a 8 out of 10 rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

8/10 还可以

真实旅客

满意：住宿条件和设施，员工和服务
Reasonable
The facilities are a bit old. Their staff are nice and helpful.
2018 年 10 月入住 1 晚
Hotel Manager 于 2018年12月12日 的回复
Good afternoon, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

4/10 很差

Kwok Foon

满意：员工和服务
不满意：清洁度
非常失望, 這個价錢可以有更多選擇
看相片好像還不錯, 但實際上差太遠... 酒店應該也很舊, 房間設備, 特別是浴室設備很殘舊, 花洒水力不夠, 又漏水, 浴缸很舊也不乾淨. 酒店位置方便, 步行去市中心也在5分鐘左右, 問題是他們在主要公路旁邊, 如果房間安排在最边边的那幾間, 就比較吵.
2018 年 10 月入住 2 晚
Hotel Manager 于 2018年12月12日 的回复
Good afternoon Kwok Foon, Thank you for taking the time to do a rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
靠近市中心,只两三分鐘路程
2018 年 4 月入住 3 晚
Sunil Siraboina Hotel Manager 于 2018年05月20日 的回复
Good afternoon Guest, Thank you for taking the time to do a 4 star rating and such a wonderful review for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Easy and fast check-in in reception. Staff clearly showed me where my room would be located in the hotel. The hotel service was good. It was surprising that a bag of new towels was hanging on the door when we put on the "do not disturb" sign.
2018 年 4 月入住 2 晚
Sunil Siraboina Hotel Manager 于 2018年04月17日 的回复
Dear Guest, Thank you for a great rating & positive feedback about the service and staff. We have noted the concerns about shower which will be looked into by our Maintenance department. Looking forward to welcome you back sometime soon in near future. Kind Regards

10/10 超赞

wayne，taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good location
House was good! Especial best to city centre, only work 5 mins can arrive! Nice!
2018 年 2 月入住 2 晚
Sunil 于 2018年03月26日 的回复
Dear Wayne, We are glad that you enjoyed our facilities, hope to see you soon sometime soon in near future. Kind Regards

10/10 超赞

Keung，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Within walking distance
Hotel is situated very near to city central and nearby transport terminal. It makes the traveling and going around very easy. Hotel staff are very friendly and helpful.
2017 年 12 月入住 3 晚
RamonJ 于 2018年01月10日 的回复
Good afternoon, Thank you for rating Heartland Hotel Queenstown online, We do hope you stay with us again very soon, Kind regards, Ramon James - Hotel Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff with good location
Staff was so friendly for everything. The location was excellent, just 5 min walk to the downtown. The room was also spacious and comfortable. But there was a minor problem that the door of room's terrace cannot be locked, so it is a bit worry on the safety. Overall, I will recommend this hotel to others;)
Good morning, Thank you for your rating and online review of Heartland Hotel Queenstown, we do value your feedback good and not so good. We as a team do hope to see you again soon, Kind regards, Ramon James - Hotel Manager

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
The room is clean, cleaning staffs were thoughtful, they hung a bag of clean towels on door when we didnt ask for room clean up.
Ramonjames 于 2017年06月2日 的回复
Good morning, Thank you for your rating and online review of Heartland Hotel Queenstown, we do value your feedback good and not so good. We as a team do hope to see you again soon, Kind regards, Ramon James - Hotel Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Convenient spots
really convenient spots, room is good, but no lift. i do have many heavy luggage, so better to have the room at ground floor if we can.
RamonJames 于 2017年06月6日 的回复
Good afternoon, Thank you for your rating and online review for Heartland Hotel Queenstown, We are looking forward to seeing you again soon, Kind regards, Ramon James - Hotel Manager

6/10 一般

WENG I

满意：员工和服务
不满意：清洁度
在斜坡上，服務員態度不錯
水壺有上個住客留下的水（？），清潔度不仔細很髒。房間很大。露台外風景很好。服務員態度不錯。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good afternoon, Thank you for your rating and online review for Heartland Hotel Queenstown, We are looking forward to seeing you again soon, Kind regards, Ramon James - Hotel Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good afternoon, Thank you for your rating and online review for Heartland Hotel Queenstown, We are looking forward to seeing you again soon, Kind regards, Ramon James - Hotel Manager

10/10 超赞

jiaming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Yuqun，南京

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒的家庭度假酒店
很干净，离皇后镇中心较近，值得推荐

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Close to city center and nice room. Car park is limit and tough to enter..

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
滿意住宿
很好，方便，近市中心

8/10 还可以

jing，中国

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置很好,酒店漂亮干净,就是少个面包机

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

HING KWOK

不满意：客房舒适度

8/10 还可以

CHUN SHEN，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good hotel in queenstown
soft bed and provide parking slot

8/10 还可以

YU-MING，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay
Clean and friendly staff. Very close to the town center, and the restaurants and gondola were within walking distance. Not far from the bus stops as well.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not bad but I prefer the family motel
The room is like a hotel which is comfortable The washing machine is quite far from my room and quite expensive . And my room is ground floor so I never draw the curtain aside as without privacy .

10/10 超赞

nina，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great location
位置絕佳，小木屋很有特色，從露台即可看到湖景，以此價位而言非常划算

8/10 还可以

住客，北京

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常不错
位置好。价格合适，所有staff都nice。只是毎天只有1小时免费上网时间。

8/10 还可以

pau pau，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Close to city centre,very convenient. Lake view.
Staffs are friendly and helpful. Buffet breakfast is good, great variety of choices of hot food.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good location
Near to the downtown ,so that we can park the car in the hotel and walk to the downtown!it's quite convenient for us! The view is also amazing.

8/10 还可以

derek，hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
very good
nice rooms and service

8/10 还可以

May，China

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
well-furnished with lake view
the hotel is well-furnished (not in a luxurious style but rather bring you a relaxing atmosphere), some of the rooms enjoy excellent lake view

8/10 还可以

Lee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was great although if you have room 802 you can hear the lift which woke us a few times. We didn’t use the restaurant or bar but looked very nice.
2024 年 4 月入住 1 晚
Amanda H 于 2024年04月30日 的回复
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate the feedback and look forward to seeing you again!

10/10 超赞

keiko

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
景色が最高
2024 年 4 月入住 2 晚
Amanda H 于 2024年04月21日 的回复
Good Evening,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the views and we do look forward to seeing you again!

8/10 还可以

KUMIKO

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Amanda H 于 2024年04月16日 的回复
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate the review!

8/10 还可以

KUMIKO

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
スタッフも親切で、バス付で、街中にも近く良かったです。
2024 年 4 月入住 1 晚
Amanda H 于 2024年04月13日 的回复
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you had an enjoyable stay with us! We look forward to seeing you again!

8/10 还可以

Rebecca

与配偶出行
The hotel is comfortable, staff are fantastic, rooms are dated and old but clean…ish (bathroom needs love) Beds are comfy and the room was large Our room had an amazing view and access to 2 balconys Loved our stay and would again
2024 年 4 月入住 3 晚
Amanda H 于 2024年04月8日 的回复
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you found the hotel comfortable and our staff to be fantastic! We are so pleased you overall had a good stay and we do thank you for the feedback on the bathrooms. We look forward to seeing you again!

10/10 超赞

Mickie

满意：清洁度、员工和服务、住宿条件和设施
Ventilation was my lack of source, overall fantastic
2024 年 4 月入住 2 晚
Amanda H 于 2024年04月8日 的回复
Good Morning,Thank you so much for taking the time to leave us a review! We so pleased you found us overall fantastic and we do apologise for the ventilation, it has been passed on to maintenance. We look forward to seeing you again!

10/10 超赞

Debbie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing negative to say. Property was awesome and amenities on offer excellent
2024 年 3 月入住 2 晚
Amanda H 于 2024年04月3日 的回复
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the property and amenities on offer! We look forward to welcoming you back!

8/10 还可以

gilles

与配偶出行
满意：清洁度、员工和服务、服务设施
une remise a niveau de la salle de bain serait la bienvenue. les petits chalets sont sympas.
2024 年 3 月入住 1 晚
Amanda H 于 2024年04月3日 的回复
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the chalets and we do appreciate the feedback of the bathrooms! We look forward to seeing you again!

10/10 超赞

Timothy，Waikanae

满意：清洁度、员工和服务、住宿条件和设施
I liked very central. I didn’t like having breakfast with a bus load of other guests because of the covid risk. A warning to eat at a different time would have been good.
2024 年 3 月入住 2 晚
Amanda H 于 2024年03月26日 的回复
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed our central location. Unfortunately we can not always give a heads up as people do come in and eat at leisure depending on their activities for the day. We do understand that it would of been uncomfortable having so many guests around but we do hope the food made up for it! We do look forward to seeing you again!

8/10 还可以

Jeremy

团体旅客
满意：员工和服务，清洁度
Nice spot for a short stay with an easy wander into town. Rooms need some updating & quite noisey overall.
2024 年 3 月入住 1 晚
Amanda H 于 2024年03月26日 的回复
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you found us to be a good spot for a short stay and easy access to town! We do thank you for the feedback of the roads and the noise. We do look forward to seeing you again!

6/10 一般

Karenn

与家人出行
满意：清洁度、员工和服务、服务设施
Uncomfortable bed. A lot of road noise. Parking was first come first serve. Showing it's age. Restaurant on site was a positive.
2024 年 3 月入住 3 晚
Amanda H 于 2024年03月26日 的回复
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found the bed to be uncomfortable and found there to be a lot of road noise! Yes our parking is a first come first served and we do apologise for the frustration this causes. We do look forward to seeing you again!

8/10 还可以

Narendra

满意：清洁度、员工和服务、服务设施、住宿条件和设施
My room was close to the main road. A little noisy.
2024 年 3 月入住 1 晚
Amanda H 于 2024年03月14日 的回复
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found your room to be noisy and we do apologise for this! We do look forward to seeing you again!

8/10 还可以

Alan

满意：清洁度、员工和服务、住宿条件和设施
Fantastic views, good facilities and staff but unfortunately road works are disrupting the quiet with night works so roadside rooms are noisy.
2024 年 3 月入住 6 晚
Amanda H 于 2024年03月13日 的回复
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the views and the facilities we have. We do apologise for the roadworks but unfortunately they are out of our control. We do look forward to seeing you again!