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关于海维尔公寓的点评

3.5 out of 5
海维尔公寓
66-70 Thompson Street, Queenstown

点评

9.2

非常棒

10 分 - 超赞。282 条好评，共有 424 条点评" "
8 分 - 还可以。104 条好评，共有 424 条点评" "
6 分 - 一般。28 条好评，共有 424 条点评" "
4 分 - 很差。7 条好评，共有 424 条点评" "
2 分 - 糟糕。3 条好评，共有 424 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

9.2/10

服务设施

9.2/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Zi

2021 年 12 月入住 9 晚
HV Management 于 2022年01月8日 的回复
Thank you for you review, it was a pleasure hosting you both

10/10 超赞

Min hung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 5 晚
Team Highview 于 2020年02月24日 的回复
We are very happy that our team and property has been able to meet your expectations and hope we can welcome you on another trip to Queenstown.

10/10 超赞

I

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
每早打開窗簾就是湖景，有廚房洗衣機很方便
2019 年 4 月入住 3 晚

10/10 超赞

Kwok ping

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
a comfy stay with good cooking facility
2018 年 12 月入住 4 晚

8/10 还可以

Chi ying，香港

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
湖景房優美
一家五大人入住一個雙連單位，地方寬敞舒適，景色優美。因只住三天，所以沒有房間清理服務的，但若要多取毛巾用品也可向接待處拿取。職員也很友善。由於它位置在半山腰，需要約十五分鐘步行到鎮上，但路不難走，乘搭的士也只花十二元左右。如兩人入住，建議花多少少錢選擇向湖景，不然則只是一個向車位的雙人套房，那就整件事情就不一樣了。

6/10 一般

hongjiang，中国

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
中国
卫生差，第二天服务员不给打扫房间，房间小，地点比较偏远

10/10 超赞

Peter，Te Puke

与家人出行
满意：清洁度
Lovely view. Clean. Nice fireplace. Quite close to town to walk
2024 年 4 月入住 4 晚
Highview 于 2024年05月6日 的回复
Thank you Peter, Sitting by the fireplace looking at the spectacular mountain views is certainly a treasure. We are pleased to hear you enjoyed your stay at Highview

10/10 超赞

Kazuyuki，Urayasu City

与家人出行
满意：清洁度、服务设施、住宿条件和设施
ガス式の暖炉が雰囲気良好でした
2024 年 3 月入住 3 晚
Highview 于 2024年05月6日 的回复
We love that you enjoyed the gas fireplace :)

10/10 超赞

Ozgu

与家人出行
满意：住宿条件和设施，清洁度
Fantastic property! Has everything you would need. We got the 2 bedroom apartment and it had the studio the one bedroom apartment so really we had two bedrooms two bathrooms a kitchen and a kitchenette! Everything is well thought out for a comfortable stay I highly recommend! The only downside is that it is at the top of the hill (worth it as the views are incredible!). You can walk down to the main areas (10-15 min) or you can drive.
2024 年 4 月入住 4 晚
Highview 于 2024年05月6日 的回复
We are so pleased you were happy with our two-bedroom lakeview apartment. We agree it is a pretty special place with all amenities you should need.

10/10 超赞

Deana

与配偶出行
满意：服务设施，清洁度
Amazing views and very spacious apartment! Comfortable and clean.
2024 年 3 月入住 2 晚
Highview 于 2024年04月18日 的回复
Thank you Deana! We love our housekeeping team, and agree they do a wonderful job!

6/10 一般

Susanna

与家人出行, 与配偶出行
满意：住宿条件和设施
不满意：清洁度
Die Unterkunft ist viel zu teuer, für was sie bietet. Wir hatten ein Zimmer im Untergeschoss ohne Fenster, kleiner als eine Schiffskajüte und bezahlten trotzdem 130.- pro Nacht ohne Frühstück.
2024 年 3 月入住 3 晚
Highview 于 2024年04月3日 的回复
Hi Suzanna, We are sorry to hear you did not enjoy your stay. We are also sorry that you thought 200 a night was expensive for your room. Highview is actually one of the most affordable studios / apartments to stay in Queenstown, and we do pride ourselves on being priced well so we are sorry this fell short of your expectations. As studios / apartments we do not offer a breakfast option- again we are sorry if there was some confusion here. We hope that you at least enjoyed some of your time in Queenstown.

8/10 还可以

Abigail Angela

满意：住宿条件和设施，清洁度
2024 年 3 月入住 4 晚
Highview 于 2024年04月18日 的回复
Thank you!

10/10 超赞

Marc

满意：清洁度、服务设施、住宿条件和设施
I loved the views and mountains that surrounded us was so good to wake up to such beauty
2024 年 2 月入住 7 晚
Highview 于 2024年04月18日 的回复
Thank you Marc, the views from our one bedroom apartments are something pretty special :)

10/10 超赞

Laura

满意：清洁度、服务设施、住宿条件和设施
Stunning lake view. Apartment was comfortable and spacious. The walk up the hill is steep but totally doable- don’t let that deter you.
2024 年 3 月入住 4 晚
Highview 于 2024年04月18日 的回复
Thank you Laura, we appreciate you taking the time to review Highview!

10/10 超赞

Li Li，Sydney

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
It was a great place and very close to the city centre, albeit with a steep hill to walk back
2024 年 2 月入住 4 晚
Highview 于 2024年04月18日 的回复
Thank you Li Li!

4/10 很差

Vinu

满意：清洁度
不满意：服务设施
The studio room I stayed in had an inadequate kitchenette, no sink, no dishwasher , no scrub to wash the dishes, just toaster and microwave. Laundry was a paid laundry system, there was no washer or dryer in the room. Internet speed was good. No air conditioning but had a fan. Studio room is in the basement, so no view. Felt the room charge was high for what I got.
2024 年 2 月入住 5 晚
Jade 于 2024年03月1日 的回复
Hi VinuThank you for taking the time to provide feedback on your recent stay with us. We value all feedback as it helps us improve our services and better meet the needs of our guests.We're glad to hear that you found our internet speed satisfactory during your stay. However, we apologize for any inconvenience caused by the facilities not meeting your expectations.We understand your concerns regarding the kitchenette and laundry facilities. Our studio rooms are designed to provide basic amenities for a comfortable stay, including a microwave and coffee/tea making facilities, as described in our listing. We regret any misunderstanding regarding additional amenities such as a dishwasher or washer/dryer, as these are not advertised in our description.It's important to note that our rates are competitively priced compared to other accommodations in Queenstown. While we strive to offer affordable options for our guests, we also aim to be transparent about the amenities and services included in each room type.We apologize if there was any confusion regarding the description of our accommodations. We encourage guests to reach out to us with any questions or concerns prior to booking to ensure that our property meets their needs and expectations.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

6/10 一般

Claudine

与配偶出行
Trop cher pour la qualité et grandeur du studio.
2024 年 2 月入住 4 晚
Jade 于 2024年02月28日 的回复
Dear Claudine,Thank you for your feedback. We apologize for any inconvenience you experienced. During peak seasons, our rates may be higher, but they remain competitive compared to similar rooms in the area. We value your input and hope to welcome you back for a better experience.Best regards,

8/10 还可以

Julie

2024 年 2 月入住 4 晚
Highview 于 2024年04月18日 的回复
Thankyou!

10/10 超赞

Joel

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The rooms were comfortable, clean and modern. The staff were very accommodating and friendly. Some of the rooms are different so do recommend mentioning if you would prefer a shower or bath/shower combo in the studios, and whether you preference an air conditioner in the apartments.
2024 年 2 月入住 2 晚
Jade 于 2024年02月28日 的回复
Thanks Joel! So pleased you had a great stay.

10/10 超赞

Abhimanyu

满意：住宿条件和设施，清洁度
Wonderful location, room and property. The view from the apt is incredible. 12-15 min walk from downtown. The front desk was responsive. Loved our stay.

8/10 还可以

Thanthong

满意：清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Marc

满意：客房舒适度，清洁度
Excellent hôtel avec magnifique vue
Magnifique hôtel sur les hauteurs de Queenstown. Si possible prenez un appartement ou studio avec vue sur le lac. La vue est superbe. Service top
2024 年 1 月入住 2 晚
Jade 于 2024年03月1日 的回复
Thank you Marc for your lovely review of Highview. We are so pleased you loved our service and the views.

10/10 超赞

sumira

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Absolutely gorgeous. Beautiful apartments and views incredible.
2024 年 1 月入住 5 晚
Jade 于 2024年03月1日 的回复
Sumira, thank you ever so much for taking the time to review our property :)

10/10 超赞

Sharon

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The view from the apartment was stunning. The apartment was modern and spacious. It was the first truly accessible apartment we stayed in across both islands. It was just perfect!
2024 年 1 月入住 4 晚
Jade 于 2024年03月1日 的回复
Thank you Sharon! So pleased to hear that you had a great stay :)

10/10 超赞

真实旅客

与家人出行
满意：客房舒适度，清洁度
Amazing apartment
Comfortable and clean apartment. Beautiful lake and mountain view. Friendly staff. Will come back and stay there again.
2023 年 12 月入住 4 晚

8/10 还可以

Carina

满意：客房舒适度，清洁度
2023 年 12 月入住 7 晚

10/10 超赞

David，San Clemente

与家人出行
满意：住宿条件和设施，清洁度
Andrea was awesome. She helped us through a little situation when we first got there. We like the 1&2 bedroom apartments, but would avoid the studio apartments.
2023 年 12 月入住 4 晚

8/10 还可以

rachel

满意：清洁度、服务设施、住宿条件和设施
The views and rooms like images online. Check in process was easy. The room was heated and safe water was provided on arrival. The only thing not to my personal preference was the softness of the mattress. The king bed is made up of two twin beds so it’s not a seamless transition and dipped in the middle. There are a lot of road works around the hotel and Queenstown in general. Nothing that the operators can do but something for future guest to be aware of.
2023 年 12 月入住 3 晚

8/10 还可以

Suvi

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Overall experience was good with easy check in and check out. Small reminder for cleaning staff: there can be towels hanging on the other side of the door. We had previous guests towels there.
2023 年 11 月入住 4 晚

10/10 超赞

David and Christine

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Great location with a view and easy walk into town although prepare for short step climb back up hill although only takes 10 mins from town. Spacious and clean with all the amenities I’d stay here again for sure
2023 年 11 月入住 4 晚

6/10 一般

Glen

2023 年 11 月入住 4 晚

10/10 超赞

Jennifer

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The apartment had everything we could have asked for. The view alone was worth the uphill walk from town.
2023 年 11 月入住 4 晚

10/10 超赞

Julie

满意：清洁度、服务设施、住宿条件和设施
Lovely spot with great amenities and great view! Highly recommend if traveling with a group or family and could benefit from a kitchen, dining area, etc.
2023 年 11 月入住 3 晚

8/10 还可以

Brett

满意：清洁度、服务设施、住宿条件和设施
The manager was such a gorgeous lady, and extremely helpful. The room was small but clean, and fairly centrally located.
2023 年 11 月入住 2 晚
Highview Management 于 2023年11月21日 的回复
Thank you for your kind words Brett, we are pleased you enjoyed your stay :)

10/10 超赞

Eric

与家人出行
满意：客房舒适度，清洁度
2023 年 11 月入住 5 晚
Highview Management 于 2023年11月21日 的回复
Thank you Eric

10/10 超赞

Bonnie

满意：住宿条件和设施，清洁度
2023 年 10 月入住 4 晚
Highview Team 于 2023年10月30日 的回复
Thank you for you review Bonnie :)

10/10 超赞

Eddy

满意：客房舒适度，清洁度
2023 年 10 月入住 2 晚
Highview Team 于 2023年10月30日 的回复
Thank you for reviewing Highview Eddy

10/10 超赞

Jo

2023 年 10 月入住 4 晚
Highview Management 于 2023年11月16日 的回复
Thank you so much for reviewing our property Jo :)

8/10 还可以

Jerome

满意：住宿条件和设施，清洁度
Fantastic location and clean
2023 年 10 月入住 3 晚
Highview Team 于 2023年10月30日 的回复
Thank you for taking the time to review Highview Jerome

10/10 超赞

Geoff

满意：客房舒适度，清洁度
Room with a view
The best yet we have stayed in on our three weeks in NZ
2023 年 10 月入住 3 晚
Highview Team 于 2023年10月16日 的回复
Dear Geoff, Thank you for taking the time to review our property! We are very pleased to hear that you enjoyed your stay.

10/10 超赞

??

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
전망이 오클랜드 시내 중심부에 있는 곳 보다 훨씬 좋았다. 이곳에서 우리는 조용하게 오로라를 볼 수 있었으며, 가격에 비해 훌륭한 시설을 이용했다.
2023 年 10 月入住 2 晚
Highview Team 于 2023年10月16日 的回复
Thank you so much for reviewing our property. We are so pleased you loved the views from your room and the faculties we have here at Highview.

10/10 超赞

Bronya

与配偶出行
满意：服务设施，清洁度
Great location, short walk to central shops and restaurants as long as you don’t mind hills.
2023 年 10 月入住 2 晚
Highview Team 于 2023年10月30日 的回复
The hills around Queenstown sure do make us burn off our meals, don't they?! Thank you for reviewing Highview Bronya. We appreciate it.

10/10 超赞

belinda

与家人出行
满意：清洁度、服务设施、住宿条件和设施
This apartment was perfect for our family stay Sept 23. We had ground floor which worked perfectly for a family member with accessibility issues. The shower in the main bedroom accommodated for this need also. View was wonderful. The apartment is on a hill with quite a steep walk into town, but we knew this before booking. It's Queenstown, so you expect this. We did have a hire car, but due to minimal parking spaces in town, we just used an uber or taxi when going out to dinner etc. Perfect place, wonderful lake view from our 2 bed apartment, clean and spacious, staff lovely, communicated via email before arriving. Would stay again.
Highview Team 于 2023年09月29日 的回复
Thank you for taking the time to review our property!We are pleased you enjoyed your stay :)

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
Amazing views
What a view over the lake from here. Great place. We really enjoyed our stay here. Fire place a nice touch. Nice and clean.
2023 年 8 月入住 4 晚
Highview Team 于 2023年09月29日 的回复
Thank you for taking the time to review Highview :)

10/10 超赞

Arunotai

满意：清洁度、服务设施、住宿条件和设施
Everything all good, comfortable, clean, quiet, staff friendly and have enough car park inside the apartment.
2023 年 9 月入住 2 晚
Highview Team 于 2023年10月3日 的回复
Thank you Arunotai for your review- we are so pleased to hear that you enjoyed your stay!

8/10 还可以

Kylie

与家人及幼儿出行
满意：住宿条件和设施，清洁度
Views from the property were beautiful.
2023 年 8 月入住 8 晚
Highview Team 于 2023年10月30日 的回复
Thank you Kylie

8/10 还可以

Debanjan

商务旅客
满意：客房舒适度
Comfortable stay with excellent view
The views are amazing and the furnishing and kitchen utensils are top notch. The bathroom will benefit from heated tiles and drain for shower water in the bathroom. Also exhaust/air freshner would be nice. Otherwise amenities were top notch and easy to get to Queenstown cbd with a very pleasant place to stay! Well recommended.
2023 年 8 月入住 3 晚
Highview Team 于 2023年10月16日 的回复
Dear Debanjan,Thank you so much for taking time to review our apartments- we are so glad you enjoyed your stay. We also thank you for your feedback and will take this on board.

8/10 还可以

Anika

2023 年 8 月入住 2 晚

8/10 还可以

Dan

满意：住宿条件和设施，清洁度
Easy lock and leave, tidy and clean. Wifi issues with help desk not available late at night.
2023 年 8 月入住 3 晚
Jade 于 2023年09月29日 的回复
Thank you for your review :)