Hangzhou Quiantang River Bridge Hotels

"This hotel is much better than i expected. Check in is 12pm and check out is 2pm which gives convenience to early arrival or late check out people. The location is very convenient to almost everything. It is an AI hotel but the front desk staff were very kind and helpful, especially Mr Li (李俏俊)who did above and beyound; he was very patient for all my questions and did his best to help us whenever we need. Overall, my experience in this hotel exceeded my expectation. Will definitely stay here again if we visit Hangzhou again."

"Great location next to the West Lake and Hefang Street. Staff are so respectful and nice, they always stand up to greet you when you come in/out. Rooms are impressive and high tech. The only downside in my opinion is that they don't offer breakfast. Would definitely recommend!"

"Good location, very closed to west lake, concierge very helpful, friendly and knowledgeable. "

"At a very good location and everything within a walking distance"

"We received a very good customer service from the front counter Carl Yuen. He remembers us after checking us in, he is really friendly, helpful and very attentive. On the amenities, is a little disappointed. We stay there for 2 night and we didn’t have any shower cap, razor, hand lotion and cotton swab. These are the necessities which we use daily."

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "

"Great staff. Friendly services with cultural gifts. "