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关于昆西套房酒店的点评

2 out of 5
昆西套房酒店
224 N 36th Street, Quincy, IL

点评

7.0

还可以

10 分 - 超赞。219 条好评，共有 855 条点评" "
8 分 - 还可以。260 条好评，共有 855 条点评" "
6 分 - 一般。166 条好评，共有 855 条点评" "
4 分 - 很差。118 条好评，共有 855 条点评" "
2 分 - 糟糕。92 条好评，共有 855 条点评" "

7.4/10

清洁度

7.8/10

员工和服务

6.0/10

服务设施

7.0/10

住宿条件和设施

6.2/10

环保

点评

6/10 一般

Emir

与家人出行
满意：员工和服务
不满意：服务设施
Rooms need update, it’s states non smoking but when we entered our room it reeked of cannabis, our sink facet didn’t work it was just leaking constant light steel of water, second room was worst, carpet had burns in it when you turn on AC it smelled like it was million years old and newer had maintenance an it was dirty….. I guess you get what you pay. Would not stay here again.
2024 年 5 月入住 2 晚

4/10 很差

Miya

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We checked in and the room we were originally given was dirty beds not clean food out etc. they changed our room and it was ok and a weird smell the towels smelled weird as well.
2024 年 5 月入住 1 晚

4/10 很差

Rebecca

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Smelled really bad, room was dirty, the place seemed very run down. Someone’s dog kept barking and the place smelled strongly of cigarettes.
2024 年 5 月入住 1 晚

4/10 很差

Julia

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Need a swimming pool and need to sever breakfast and the worker were not nice to customers
2024 年 4 月入住 2 晚

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
General Manager 于 2024年04月23日 的回复
Thank you for your review!

6/10 一般

Roger Cindy

与家人出行, 带宠物出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
It was just ok...
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Thank you for your feedback

6/10 一般

Bill

2024 年 3 月入住 1 晚
General Manager 于 2024年04月15日 的回复
Thank you for your review. However, we would love to know what we could improve on to change your 3 star to a 5. It was a pleasure having you as a guest and we hope to see you again in the future!

10/10 超赞

Mckenzie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2024 年 3 月入住 1 晚
General Manager 于 2024年03月25日 的回复
Thank you for your review!

4/10 很差

Benjamin

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Hotel is literally falling apart. Many of the windows were shattered making parking spots a careful choice. They had lost all reservations a month ago so had to take the closest available room. Seemed as though many people were living in the hotel. Cheap, but not worth it.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月25日 的回复
Thank you for your feedback. We apologize for the issue on reservations during our switch to a new system. However, I’m more concerned on the shattered windows you’re speaking of. We have one that is broken on the inside up on 3rd floor from moving furniture, but no others. And it especially doesn’t pose a safety threat to anyone or cars.

8/10 还可以

Crystal

与家人出行
It was fine
2024 年 3 月入住 1 晚
General Manager 于 2024年03月25日 的回复
Thank you for your feedback

2/10 糟糕

Amanda

不满意：住宿条件和设施，员工和服务
We had no heat.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月25日 的回复
Thank you for your feedback. We are sorry to hear of the issue you encountered during your stay. Please rest assured that the issue has been addressed and corrected.

10/10 超赞

Thomas

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Been here before. Convenient for our purposes.
2023 年 12 月入住 1 晚
General Manager 于 2024年02月22日 的回复
Thank you for your review!

6/10 一般

Tom

与家人出行
不满意：住宿条件和设施，清洁度
2023 年 12 月入住 4 晚
General Manager 于 2024年01月7日 的回复
Thank you for your review!

4/10 很差

S minnie

与家人出行
满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
The staff was very nice and the beds were comfy, but we didn’t get maid service. We had to ask for extra towels. Also the TV never worked. We asked several times about the tv and the front desks person said it was the weather. Nope that wasn’t it. We didn’t have any weather. I will not stay at this play again.
2023 年 12 月入住 2 晚
General Manager 于 2024年01月7日 的回复
Thank you for your feedback. We apologize with the issue regarding your TV. We will take a look into this to ensure there are no future occurrences.

10/10 超赞

Eric M

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place to stay!!
2023 年 12 月入住 1 晚
General Manager 于 2024年01月7日 的回复
Thank you for your feedback! We are glad to see you enjoyed your stay.

10/10 超赞

Connie

2023 年 11 月入住 1 晚
General Manager 于 2024年01月7日 的回复
Thank you for your review!

2/10 糟糕

Red cross

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bxndn
2023 年 11 月入住 1 晚
General Manager 于 2024年01月7日 的回复
Hi Destiney, we are sorry to see that you did not enjoy your stay. We would love to know how we could improve our rating and ensure a better stay.

2/10 糟糕

kiera

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This was the worst hotel I've ever stayed in. The floors and comforter were dirty. There was no battery in the smoke detector. I was gaging on cigarette smoke all evening. As soon as I opened the door from inside the room, all I smelled was smoke from the room right across the hall. I'm guessing that was the reason the smoke alarm battery was removed. Do not stay at this hotel. Spend a few extra bucks and stay somewhere else. I chose the cheapest place because I was only staying a few hours but I regret that choice immensely.
2023 年 11 月入住 1 晚
General Manager 于 2024年01月7日 的回复
Hi Kiera, we apologize for the issues you encountered during your stay. Rest assured, we have dealt with the issues noted to prevent future occurrences. We hope you give us another chance if you ever find yourself back in Quincy.

6/10 一般

paul

团体旅客
不满意：服务设施
no room service on second day of the stay. we had to get towels from front desk to shower.
2023 年 11 月入住 3 晚
General Manager 于 2023年11月21日 的回复
Thank you for your feedback. We apologize for the issues you encountered with room service. I will speak with my housekeeping staff to ensure this doesn't persist.

4/10 很差

Ryan

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Smelled horrible both in the elevator and in the room. Had to go buy air freshener in order to be able to stand to be in the room. Halls were dirty with trash bags sitting around at all hours, not just while room service was cleaning. There were hairs in the sheets and in the bathroom. Bathroom sink did not drain. Fridge in the room did not work. Office chair at the desk in the room and the chair in the room had rips and tears in them. Ratty looking.
2023 年 11 月入住 2 晚
General Manager 于 2023年11月21日 的回复
Hi Ryan, I apologize for the issues you encountered during your stay. I will speak with my staff to ensure the issues get corrected and don't persist.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was very clean and pleasant. The negative was that the refrigerator made annoying noises all night. The sink drain was slow draining. The shower water temperature was impossible to regulate; it was extremely hot or cold.
2023 年 11 月入住 1 晚
General Manager 于 2023年11月21日 的回复
Thank you for your feedback! We will address the issues noted. We hope to see you again in the future if you ever find your way back to Quincy.

6/10 一般

Manuel

满意：员工和服务
不满意：住宿条件和设施
2023 年 11 月入住 1 晚
General Manager 于 2023年11月21日 的回复
Thank you for your review

4/10 很差

Patricia

People smoking in rooms, smelling it in halls and ac didn’t work properly.
2023 年 11 月入住 6 晚
General Manager 于 2023年11月21日 的回复
Hi Patricia, we apologize for the issues you encountered during your stay. Please rest assured that we have addressed the issues noted to ensure they don't persist and are corrected.

6/10 一般

Kristy

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Property was dirty, smelled horrible.
2023 年 11 月入住 2 晚
General Manager 于 2023年11月21日 的回复
Hi Kristy, we apologize for the issues you encountered during your stay. Please rest assured that we have addressed the issues noted.

8/10 还可以

Michael

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 5 晚
General Manager 于 2023年11月21日 的回复
Thank you for your review!

4/10 很差

真实旅客

团体旅客
满意：清洁度
不满意：住宿条件和设施
The shower didn’t work well
2023 年 11 月入住 1 晚
General Manger 于 2023年11月21日 的回复
Thank you for your review. We apologize with your issue with the shower.

8/10 还可以

Matthew

商务旅客
满意：员工和服务，清洁度
No frills, basic hotel. Little noisy but staff are super nice and rooms are clean.
2023 年 11 月入住 2 晚
General Manager 于 2023年11月21日 的回复
Thank you for your feedback! It was a pleasure having you as a guest.

4/10 很差

Gene

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Noise
Was very noisy inside and outside making it difficult to sleep.
2023 年 10 月入住 1 晚
General Manager 于 2023年11月21日 的回复
Hi Gene, we apologize for the issues you encountered with noise. If issues like that arise, please reach out to our front desk staff so they can assist the best way they can to ensure you enjoy your stay.

10/10 超赞

Veronica

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to rest and recharge
Clean grounds nice accommodations Central located easy check-in quiet spot.
2023 年 10 月入住 2 晚
General Manager 于 2023年11月21日 的回复
Thank you for your review! It was a pleasure having you as a guest.

8/10 还可以

Colton

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
General Manager 于 2023年11月21日 的回复
Thank you for your review!

6/10 一般

DENNIS

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
2023 年 10 月入住 1 晚
General Manager 于 2023年10月29日 的回复
Thank you for your review

6/10 一般

Darryl Keith

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Good location and friendly staff
2023 年 10 月入住 3 晚
General Manager 于 2023年10月29日 的回复
Thank you for your feedback!

10/10 超赞

Kara

满意：清洁度、员工和服务、住宿条件和设施
Very reliable safe place to have a small child’s birthday party. I will recommend
2023 年 10 月入住 1 晚
General Manager 于 2023年10月29日 的回复
Thank you for your feedback!

6/10 一般

Sean，Ankeny

与配偶出行
满意：员工和服务，清洁度
I'd stay again as one of the affordable hotels in Quincy, but it's definitely a disappointing experience to stay here. Marijuana and cigarettes smells abound in hallways, and pet urine smell in the room. The room is reasonably clean yet worn and stains can be found. Quiet enough though there are sounds of traffic from the street. Several restaurants and Hy-Vee nearby, literally next door. No breakfast included. Shower is good and bed is comfortable.
2023 年 10 月入住 2 晚
General Manager 于 2023年10月17日 的回复
Thank you for your feedback. We have addressed the smells noted to ensure future occurrences are not a problem.

8/10 还可以

Troy

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Easy in and out. Room was adequate, nothing fancy.
2023 年 10 月入住 2 晚
General Manager 于 2023年10月17日 的回复
Thank you for your feedback!

8/10 还可以

Leonard

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
General Manager 于 2023年10月17日 的回复
Thank you for your review!

4/10 很差

Kathy

与配偶出行
不满意：服务设施
The refrigerator didn't work and we had no towels in the room.
2023 年 10 月入住 1 晚
General Manager 于 2023年10月17日 的回复
We apologize for the issues you encountered in your room. Rest assured, we have spoken to our housekeeping staff about properly stocking rooms as well as replacing the fridge.

2/10 糟糕

Justin

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overcharged
When I booked it said I was gonna have a rate of $79 and when I got here they charged me $150. Tv didn't work AC was junk This place was in no way worth $150
2023 年 10 月入住 1 晚
General Manager 于 2023年10月17日 的回复
We apologize for the issue you encountered with your reservation. I have issued a refund for the extra amount charged.

6/10 一般

Donna

不满意：服务设施
I was thankful for an inexpensive place to stay. There seemed to be some intimidating people hanging around outside that concerned me a little.
2023 年 9 月入住 2 晚
General Manager 于 2023年10月11日 的回复
Thank you for your feedback

2/10 糟糕

Kirsten

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was disgusting. There were cigarette burn holes in the comforters and the room smelt like a dirty fish bowl. When we advised the hotel staff of the condition of the room, they simply replied “ok”. Would not recommend.
2023 年 9 月入住 1 晚
General Manager 于 2023年10月5日 的回复
We are sorry to hear that you did not enjoy your stay. We will address the issues noted.

4/10 很差

crystal

满意：清洁度
不满意：住宿条件和设施
Staff was nice but did not have the breakfast and did not look like on the pictures we saw
2023 年 9 月入住 1 晚
General Manager 于 2023年10月5日 的回复
Thank you for your feedback

6/10 一般

Kimber

满意：清洁度
不满意：服务设施
Nothing
2023 年 9 月入住 1 晚
General Manager 于 2023年10月5日 的回复
Thank you for your feedback

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、客房舒适度
My room had no light bulbs and the refrigerator did not work. Towels had streaks of dirt in them. Bathroom floor was very sticky. Window did not have a screen.
2023 年 9 月入住 1 晚
General Manager 于 2023年09月26日 的回复
Thank you for your feedback. We apologize for the issues you encountered. Rest assured, our maintenance crew has been working diligently to correct the issues noted.

2/10 糟糕

Kanisha

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's was very dirty n unsafe windows broken no smoke detectors working all missing n broken blood n hair n smoke holes on all linen n chairs are broken wit wood n medal exposed hair n sink n toilets linking water n the whole hotel has mold n mildew n smells horrible n hard to breathe n sleep n owner Shi Patels knows bout all these issues he offered a credit n I paid for king size room it was very unsafe for anyone
General Manager 于 2023年09月26日 的回复
Thank you for your feedback. We apologize for the issues you encountered during your stay. Rest assured, our maintenance crew has been working diligently to fix the issues noted.

8/10 还可以

jo ann

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
General Manager 于 2023年09月26日 的回复
Thank you for your review!

4/10 很差

Alicia Alexis

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel hallways reaps of cigarette smoke, not good for someone with allergies, staff was sampling vapor behind the front desk. In a good nite, Staff was polite. The Hotel looks like a fancy motel. It definitely should not be call Quincy Inn and Suites. Quincy Motel is more fitting. Disappointing stay, glad it was only one night
2023 年 8 月入住 2 晚
General Manager 于 2023年08月29日 的回复
We are sorry to hear of the problems you encountered during your stay. Rest assured, we are taking the steps to ensure this doesn't occur in the future.

8/10 还可以

James

与家人出行
Was a decent place to stay for the night. It was supposed to be non smoking and you could smell cigarette smoke in the hallways. But other than that, I'd recommend staying there.
2023 年 8 月入住 1 晚
General Manager 于 2023年08月29日 的回复
Thank you for your feedback. We are sorry you encountered a bad smell. Rest assured we are taking the steps to ensure this doesn't occur again in the future.

6/10 一般

Shannon

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was told breakfast was included when I booked. When I arrived they said that it was no longer served.
2023 年 8 月入住 1 晚
General Manager 于 2023年08月29日 的回复
Thank you for your feedback. Breakfast has not been offered at our hotel since 2020. I'm not sure who would stated we had breakfast, but we haven't advertised for it in a while.

6/10 一般

Robert

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
When we arrived, we had absolutely no hassle in terms of our reservation!! The clerk wes kind and professional. It took literally five minutes and we had our key to the room!! The thing that I noticed when I walked in the door was the clerks very large, bright smile! The room was clean and up to date. The other members of the staff did not disappoint either!! They were all friendly and helpful! I would choose this hotel when I return to Quincy. I have family there and I am four hours away. So it's a very good chance that I will be a repeat customer!! And I will promote your hotel to all of my friends and family!!!
2023 年 7 月入住 3 晚
General Manager 于 2023年08月29日 的回复
Thank you for your feedback! It's always a pleasure to receive positive feedback. We look forward to seeing you again in the future!

6/10 一般

margaret

不满意：住宿条件和设施
People out back of building all hours of the day
2023 年 7 月入住 4 晚
General Manager 于 2023年08月29日 的回复
Thank you for your feedback. We will address the issue.