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关于拉辛万豪三角洲酒店的点评

3.5 out of 5
拉辛万豪三角洲酒店
7111 Washington Ave, Racine, WI

点评

8.0

很好

10 分 - 超赞。388 条好评，共有 960 条点评" "
8 分 - 还可以。320 条好评，共有 960 条点评" "
6 分 - 一般。136 条好评，共有 960 条点评" "
4 分 - 很差。68 条好评，共有 960 条点评" "
2 分 - 糟糕。48 条好评，共有 960 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

jeff

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
相當優異
2018 年 6 月入住 2 晚
Brock W. 于 2023年01月22日 的回复
Thank you for the review. We recently went through a management change in 2022 and we strive to provide great service and a clean room. We would love to welcome you back to the Delta by Marriott!

10/10 超赞

Samantha

满意：清洁度、员工和服务、住宿条件和设施
The hotel and pool were very nice.
2024 年 5 月入住 1 晚
Vanessa Enriquez 于 2024年05月14日 的回复
Thank you for staying at the Delta Hotel by Marriott, I am happy to see you were satisfied with your stay and I am happy to see you enjoyed the pool as well. If there is anything we can do to ensure your stay is 100% to your satisfaction every time, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day.

8/10 还可以

Felicia

2024 年 4 月入住 4 晚
Vanessa Enriquez 于 2024年05月14日 的回复
Thank you for staying at the Delta Hotel by Marriott, I am happy to see you were comfortable with your stay and I do apologize it was not fully to your satisfaction. If there is anything we can do to ensure your stay is 100% to your satisfaction next time you stay with us, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day.

10/10 超赞

Conrad

满意：清洁度、员工和服务、住宿条件和设施
Good spot
2024 年 3 月入住 6 晚
Vanessa Enriquez, Assistant General Manager 于 2024年04月10日 的回复
Thank you for staying at the Delta Hotel by Marriot, I am happy to see that your stay was a good location for you. If there is anything we can do to ensure your stay is 100% to your satisfaction every time, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day.

10/10 超赞

Terressa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Vanessa Enriquez Assistant General Manager 于 2024年04月1日 的回复
Thank you for staying at the Delta Hotel by Marriot, I am happy to see you enjoyed you stay with us at Delta.. If there is anything we can do to ensure your stay is 100% to your satisfaction every time, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

10/10 超赞

Antoinette

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My kids love it be back soon ☺️
2024 年 3 月入住 2 晚
Assistant General Manager, Vanessa Enriquez 于 2024年03月29日 的回复
Thank you for staying at the Delta Hotel by Marriot, we are happy to see your children enjoyed our hotel. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 还可以

Craig

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Just an all around good stay.
2024 年 3 月入住 3 晚
Assistant General Manager, Vanessa Enriquez 于 2024年03月29日 的回复
Thank you for staying at the Delta Hotel by Marriot, we are happy to see you were comfortable with your stay. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

6/10 一般

Terressa

满意：清洁度、员工和服务、住宿条件和设施
Just wanted a getaway and I enjoyed being alone
2024 年 3 月入住 1 晚
Assistant General Manager, Vanessa Enriquez 于 2024年03月29日 的回复
Thank you for staying at the Delta Hotel by Marriot, we are happy to provide a little get away for our guest and provide anything the guest needs. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 还可以

Chinmay

满意：清洁度、员工和服务、服务设施、住宿条件和设施
All good
2024 年 2 月入住 1 晚
Assistant General Manager, Vanessa Enriquez 于 2024年03月29日 的回复
Thank you for staying at the Delta Hotel by Marriot, we are happy you enjoyed your stay with us. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 还可以

Jonathan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Assistant General Manager, Vanessa Enriquez 于 2024年03月29日 的回复
Thank you for staying at the Delta Hotel by Marriot, we are happy to see you enjoyed your stay with us. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

6/10 一般

Gregorio，Chicago

团体旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
One bad thing was no hot water in shower in the later part of the morning.
2024 年 2 月入住 1 晚
Assistant General Manager, Vanessa Enriquez 于 2024年03月29日 的回复
Thank you for staying at the Delta Hotel by Marriot, I do apologize for the inconvenience we have had our maintenance team take a look and fixed the issue. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

10/10 超赞

Kyla

2024 年 1 月入住 1 晚

10/10 超赞

KEITH，ROSHOLT

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Samantha 于 2024年01月23日 的回复
Thank you for the five out of five Keith! We appreciate it very much!

10/10 超赞

Timothy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Samantha 于 2024年01月23日 的回复
Thank you for the awesome rating Timothy!

6/10 一般

Bridget

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Pool needs MAJOR TLC
We actually live in Racine, just booked a hotel room for the day to take the kids swimming and have a pizza party in the room. But the pool literally looks abandoned! It wasn’t even filled up all the way, filters weren’t working, the water was so cloudy you couldn’t see two feet in front of you, ceiling leaking, tables were dirty. Kind of a bummer since that was the only reason we came to the hotel. Needless to say we didn’t swim long and basically watched a movie in the room had our pizza party then went home.
2023 年 12 月入住 1 晚
Hasan Ali 于 2023年12月31日 的回复
Thanks again for your valuable feedback. Hope to see you soon.Happy New Year

10/10 超赞

Julie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay if you are in the Racine area. Good price. Easy access to the downtown area and HWY 94.
2023 年 12 月入住 4 晚
Hasan Ali 于 2023年12月27日 的回复
Thank you Julie for your positive review and looking forward to seeing you again.

10/10 超赞

Eric

2023 年 12 月入住 1 晚
Hasan Ali 于 2023年12月27日 的回复
Thank you Eric for your positive review and looking forward to seeing you again.

10/10 超赞

Umari

2023 年 12 月入住 2 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for staying with us. We look forward to seeing you again.Sincerely,

10/10 超赞

Muruli

2023 年 12 月入住 2 晚
Samantha 于 2024年01月23日 的回复
Thank you for the five stars Muruli!

8/10 还可以

Colleen

2023 年 12 月入住 1 晚

10/10 超赞

WESTON

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 还可以

Thomas

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for staying with us. We look forward to seeing you again.Sincerely,

4/10 很差

Vira

2023 年 12 月入住 2 晚
Hasan Ali 于 2023年12月27日 的回复
Hope to see you soon.

10/10 超赞

KEITH，ROSHOLT

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel was wonderful, but we only watched tv and slept. The room was in excellent condition. I didn’t notice anything that appeared worn or damaged. The furniture was very comfortable, anything you wanted to do, the desk was generous. My only concern was with the parking lot. The parking lot has been a nuisance since it was built. The parking on the south side is best, and has a few disabled parking spaces, with a shortcut to the elevators.
2023 年 12 月入住 1 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 还可以

Brandin

2023 年 11 月入住 2 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for staying with us. We look forward to seeing you again.Sincerely,

6/10 一般

Jerrold

Hotel has seen better days
2023 年 11 月入住 4 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for staying with us. We look forward to seeing you again.Sincerely,

6/10 一般

Casilyn

2023 年 11 月入住 3 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for your input. We will discuss it with the respective departmentSincerely,Hasan Ali

8/10 还可以

Nathan

满意：清洁度
2023 年 11 月入住 1 晚
Hasan Ali 于 2023年11月16日 的回复
Dear Nathan,Thank you for staying at Delta and we look forward to seeing you again.

8/10 还可以

Mark

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Hasan Ali 于 2023年11月16日 的回复
Dear Mark,Thank you again for staying at Delta and we look forward to seeing you again.

8/10 还可以

Tammy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bernice had great customer service at front desk. Overall I enjoyed my stay
2023 年 11 月入住 2 晚
Hasan Ali 于 2023年11月3日 的回复
Thanks again for staying at the Delta and for your beautiful comment. We look forward to seeing you again.

6/10 一般

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Too hot!
This is an old hotel that Marriott has given a facelift. It is very pretty. The employees are wonderful - they respond immediately to any request. However, Marriott needs to invest in the HVAC of this hotel! The first night I set my thermostat at 68°. However my room stayed at 81°. (My friend's room was 40°!) When I came back at the end of the next day it was 83°. The maintenance man arrived with a fan. We could not turn off the heat completely, but blocked the vent with towels. He said there was no other way to control it. The temperature went down to 73° after a while. It is too bad that something so basic will ruin the reputation of a hotel with a great staff.
2023 年 10 月入住 3 晚
Hasan Ali 于 2023年11月3日 的回复
Thanks for your valuable feedback the maintenance department has already notified us. Again accept my apology and we look forward to seeing you again

2/10 糟糕

Mike

2023 年 9 月入住 1 晚
Hasan Ali 于 2023年12月19日 的回复
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 还可以

Paul

团体旅客
满意：清洁度、员工和服务、服务设施
Staff very helpful...especially Kash and Bertha Mccoy But what a shame the company does not match the commitment to customer service that the staff does.i had to try 3 rooms to find one with acceptable heat My companion couldnt get her heat to shut off the infrastructure has not been maintained it would appear. The excellent staff cant make up an uncomfortable nights sleep Pool was very nice Paul Foster
2023 年 10 月入住 3 晚
Hasan Ali 于 2023年11月3日 的回复
Thank you again for your lovely comment and we look forward to seeing you again.

2/10 糟糕

Randy

不满意：员工和服务
Thermostat
Thermostat did not work. Waited 40 minutes for repair man. He could not fix it. Was not offered another room. Spent 3 days without heat and or AC
2023 年 10 月入住 3 晚
Hasan Ali 于 2023年10月24日 的回复
Dear Randy, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the thermostat is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance Department leadership team to ensure the necessary guidelines are in place and reviewed to prevent thermostats from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

4/10 很差

MELINDA

与家人出行
满意：服务设施
不满意：住宿条件和设施
The air conditioning did not work in our room, the sliding door handle fell off, and an electrical outlet was falling off the wall.
2023 年 10 月入住 2 晚
Hasan Ali 于 2023年10月24日 的回复
Dear Melinda, Thank you for taking the time to let us know about your experience while staying with us. Your experience of maintenance is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering leadership team to ensure the necessary guidelines are in place and reviewed to prevent maintenance from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

10/10 超赞

Kim

2023 年 10 月入住 5 晚
Hasan Ali 于 2023年11月16日 的回复
Dear Kim,Thanks again for staying at Delta and we looking forward to seeing you again.Sincerely,

10/10 超赞

Angela

与家人出行
满意：客房舒适度，员工和服务
it was good but there was mold in the shower and in the refrig
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月20日 的回复
We apologize for the cleanliness issue. This has been addressed with our housekeeping staff. Thank you for making us aware.

6/10 一般

HIDEO

与配偶出行, 团体旅客, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
5年前くらいの宿泊の際にはもっとしっかりした重厚感のあるホテルだったのに、買い取られて改装したらすごく安っぽいホテルになっていました。朝食もハム、ソーセージ、卵の無い寂しい限りのもので、コロナ禍の時の影響かとは思われましたが、これで朝食(無料）付きなら仕方ないかと思っていたら、若いアルバイト風のお兄さんに８ドル請求されました。今後、団体で泊まることも視野に入れての宿泊でしたが、はこのホテルは使えないなと思いました。
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月18日 的回复
Thank you for taking the time to share your thoughts regarding your recent stay. Your feedback has been shared with our leadership team.

8/10 还可以

karen

2023 年 10 月入住 1 晚
Front Desk 于 2023年10月18日 的回复
Thank you for taking the time to rate your stay.

6/10 一般

Jim Stacy

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
We had a minnor issue as they attempted to give us a room JUST with a king bed. Not what we reserved, when we finally pointed it they moved us, yet still seemed questionable. Then Monday Morrning at 8am maintenance walked in to do repairs. Which the desk stated that o that just Willy we’ll talk to him. Made us feel very strange the rest of the time. Very little communication
2023 年 10 月入住 6 晚
Front Desk 于 2023年10月13日 的回复
We apologize for the issues experienced during your stay. Hotel Leadership has been made aware and will address. Thank you for staying and for providing feedback.

2/10 糟糕

Kenneth

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Meh
Staff was conceited and rude at all times. Hotek was far overprived for location and amenities. And you have to be a premier member to receive free continental breakfast. Which. From a man who spends his life in hotels every day of the week for work and has seen every kind of establishment. $10 for breakfast and not a piece of meat to be found. Customer is well below subpar. Very Uppity. Cleanliness. Comfort and appearance.........Amazing.
2023 年 9 月入住 1 晚
Front Desk 于 2023年10月6日 的回复
Thank you for taking the time to write this review. We are sorry you didn't enjoy your stay. Your feeback has been noted.

10/10 超赞

Wanda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
Nice
2023 年 9 月入住 2 晚
Front Desk 于 2023年10月6日 的回复
Thank you for taking time to submit a review. We hope to see you again soon.

8/10 还可以

William

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Front Desk 于 2023年10月6日 的回复
Glad to see you enjoyed your stay.

8/10 还可以

Shakela

It was cool
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月28日 的回复
We are glad you enjoyed your stay. Hope to see you again soon!

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 6 晚
Front Desk 于 2023年09月28日 的回复
Thank you for taking the time to provide feedback. We look forward to seeing you again soon,

10/10 超赞

Stephen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a great stay. Very clean and very helpful staff. Only complaint was the air conditioning wasn’t really working.
2023 年 9 月入住 1 晚
Director of Sales 于 2023年09月13日 的回复
I am happy to hear you enjoyed our stay with us! I apologize we did not exceed your expectations. We have had our maintenance team fix the AC and hope to welcome you again!

8/10 还可以

Leonard

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is nice. Was disappointed in the breakfast cost.
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月6日 的回复
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.

8/10 还可以

Amber

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, very very nice just had a couple "issues" one of which no matter what we set the air on, it didn't get below 72 degrees which was way too warm for us. Also, our tv remote wasn't working and no way to turn volume down. From desk said they would sent maintenance up once he got back from shuttle run however we never saw him.
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月6日 的回复
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

8/10 还可以

Reyna

满意：清洁度
2023 年 9 月入住 3 晚
Director of Sales 于 2023年09月13日 的回复
Thank you for taking the time to leave a review. I am happy to hear you enjoyed our stay with us! We look forward to having you stay with us again in the future!

6/10 一般

Mark

与家人出行
不满意：员工和服务
No microwave in room and generic coffee
2023 年 9 月入住 1 晚
Director of Sales 于 2023年09月13日 的回复
Thank you for taking the time to provide feedback to our review. I apologize we did not exceed your expectations on your recent stay. We will use your feedback to coach our team members on how to improve our guests’ experience. I hope you consider visiting us again and look forward to welcoming you again in the future!