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关于罗利 - 凯瑞假日套房酒店 - IHG 旗下酒店的点评

3 out of 5
罗利 - 凯瑞假日套房酒店 - IHG 旗下酒店
5630 Dillard Drive, Cary, NC

点评

8.4

很好

10 分 - 超赞。332 条好评，共有 698 条点评" "
8 分 - 还可以。229 条好评，共有 698 条点评" "
6 分 - 一般。86 条好评，共有 698 条点评" "
4 分 - 很差。31 条好评，共有 698 条点评" "
2 分 - 糟糕。20 条好评，共有 698 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

真实旅客

2019 年 4 月入住 2 晚

10/10 超赞

Anthony Henry

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Efficient helpful staff. Cooked food at breakfast was cold
2024 年 4 月入住 7 晚
GM 于 2024年04月30日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

NAKIA

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and the room was clean. Will stay here again if I am in the area.
2024 年 4 月入住 1 晚
GM 于 2024年04月22日 的回复
Thank you for your review. Please come back and see us soon.

8/10 还可以

Tiana

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Overall the stay went very well. The wallpaper was stating to peel in the bathroom, but otherwise it was a comfortable stay.
2024 年 4 月入住 1 晚
GM 于 2024年04月3日 的回复
Thank you for your review. Come back and stay with us soon.

6/10 一般

Brian

商务旅客
The staff was kind and professional
2024 年 3 月入住 2 晚
GM 于 2024年03月24日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
GM 于 2024年03月24日 的回复
Thank you for your review. Please come back and see us soon.

8/10 还可以

Isamar

满意：清洁度、员工和服务、住宿条件和设施
GM 于 2024年03月21日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Tracey，Bath

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great check in process. Very friendly and efficient clerk. Breakfast was also good. Pricing is excellent for stay.
2024 年 3 月入住 1 晚
GM 于 2024年03月20日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Christopher

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice location. Staff was friendly. Bar tender was a lot of fun. Would stay again.
2024 年 3 月入住 3 晚
GM 于 2024年03月21日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Roy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
GM 于 2024年03月12日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Tabatha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel was clean staff was friendly
2024 年 3 月入住 2 晚
GM 于 2024年03月11日 的回复
Thank you for your review. Please come back and see us soon.

6/10 一般

Cameron

与配偶出行
满意：清洁度
Room was nice and big, parts of the window unit were taken apart but that wasn’t a make or break for us. The paid breakfast was lack luster and not worth the price point and the only time we were present for the restaurant to be open we were told they’d have to call to see if it was open or not.
2024 年 3 月入住 2 晚
GM 于 2024年03月11日 的回复
Sorry your stay was not up to standards. I will be sure and find out what happen to the restaurant in the morning.

10/10 超赞

Jackie

满意：清洁度、员工和服务、住宿条件和设施
GM 于 2024年03月9日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

April

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
GM 于 2024年02月28日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Lateshia，Apex, NC

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cleanliness was of importance
2024 年 2 月入住 1 晚
GM 于 2024年02月26日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Gary

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect! Staff, cleanliness, location, breakfast were all excellent!
2024 年 2 月入住 1 晚
GM 于 2024年02月25日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Bohdana

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was quiet, clean, and safe for a solo traveler with dining options available within a 5-minute drive. The hotel is conveniently located near PNC Arena.
2024 年 2 月入住 1 晚
GM 于 2024年02月22日 的回复
Thank you for your review, please come back and see us soon.

10/10 超赞

Milton

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great friendly staff and professional.
2024 年 2 月入住 1 晚
GM 于 2024年02月19日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Raymond

2024 年 2 月入住 1 晚
GM 于 2024年03月20日 的回复
Thak you for your review. Please come back and see us soon.

10/10 超赞

Shala

满意：清洁度、服务设施、住宿条件和设施
Every thing was great about the hotel, been coming here for years!
2024 年 2 月入住 1 晚
GM 于 2024年02月16日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Jose

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room and bathrooms were clean. and very good service, I recommend this hotel
2024 年 2 月入住 1 晚
GM 于 2024年02月16日 的回复
Thank you for your review. Please come back and see us soon.

8/10 还可以

Tommy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location affordable and clean
2024 年 2 月入住 2 晚
GM 于 2024年02月5日 的回复
Thank you for your review. Please come back and see us soon.

6/10 一般

Desteny

满意：清洁度、员工和服务、住宿条件和设施
it was nice and clean around. i didn’t like how it was so noisy and everyone around us was slamming doors and talking loud while the housekeeping was going around cleaning
2024 年 1 月入住 1 晚
GM 于 2024年02月3日 的回复
Sorry for the noise but normally our ladies are very quiet. Very surprised to hear they were noisy.

10/10 超赞

Janet

与家人出行
满意：服务设施
Great hotel overall Breakfast buffet fair and was not included in reservation
2023 年 12 月入住 1 晚
GM 于 2024年01月30日 的回复
Thank you for your review.

10/10 超赞

Shawn

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly the rooms was very clean They had a bar which I thought opened a lil late but it's all good experience I well book here again when I'm back in the area
2024 年 1 月入住 2 晚
SE 于 2024年01月29日 的回复
Thank you for staying with us.

4/10 很差

Mokom

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
GM 于 2024年03月5日 的回复
Thank you for your review.

10/10 超赞

Odyle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very friendly staff, rooms were comfortable
2024 年 1 月入住 2 晚
SE 于 2024年01月29日 的回复
Thank you for stay with us

10/10 超赞

Lin

2024 年 1 月入住 1 晚
GM 于 2024年02月5日 的回复
Thank you for your review please come back and see us soon.

10/10 超赞

Kristen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay
Beautiful hotel with excellent hospitality from the staff. Everything was extremely clean from the front lobby to the room.
2024 年 1 月入住 1 晚
GM 于 2024年01月17日 的回复
Thank you for your review. Please come back and see us soon.

10/10 超赞

Jamie

2024 年 1 月入住 1 晚
GM 于 2024年01月17日 的回复
Thank you for your review. Please come back and see us soon.

2/10 糟糕

Mayur

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible stay
The room we were in at 12 am the air conditioner started making a loud noise. When we asked to be moved they gave us a key card but the door wouldn't unlock.we cane back they told us to try ot again at 12 am not cool if there is an issue get off your butt and inspect. Come to find out someone was in the room. So after the third time they gave us a room that had two queens when the entire reason we selected this hotel over the other was because it had a king. The room bed also smelled like cheap perfume like the sheets were never washed. When i expressed that I wanted a king they told me we could either have the queen, our room woth the loud ac or leave. We just drove 12 hours and it was 12 am. The guy never apologized for the inconvenience. Also when we first came in they told us thier printer was down and to fill the paperwork in the am. After breakfast I tried to fill the paperwork they told me they were busy and to coem back in 5 minutes. Like I got things to do not track you down for paperwork. The waitress in the morning was the only pleasant experience here. Also they moved us right next to the dumpster the garage trucks woke us up at 630 am. The experience was horrible, im not sure how they have a 9 for review, they must be paying people to leave a nove review.
2023 年 12 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年12月7日 的回复
Hi,Good afternoon, thank you so much for your feedback and for taking the time to fill out our online survey. I would like to greatly apologize for any and all inconveniences during your recent visit. If you would like to call me personally to help, get a better understanding of what happened. I look forward to hearing from you. Have a great evening!

10/10 超赞

Alexandra

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年12月7日 的回复
Hi,Good afternoon, thank you so very much for your amazing review. We greatly appreciate your feedback and taking the time to fill out our survey. We hope to see you again soon!

8/10 还可以

Mike

满意：清洁度
2023 年 11 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年12月4日 的回复
Hi,Good afternoon, thank you so much for choosing Holiday Inn & Suites for your recent visit and for taking the time to fill out our online survey. We love having you here and hope to see you again soon!

10/10 超赞

Chad

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice room we had, and the staff was friendly. Opted to not have breakfast since it was an extra charge.
2023 年 11 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年12月4日 的回复
Hi,Good afternoon, thank you so much for choosing Holiday Inn & Suites for your recent visit and for taking the time to fill out our online survey. We love having you here and hope to see you again soon!

10/10 超赞

Bennett

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
$15 breakfast ! Not worth the cost Otherwise great
2023 年 11 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年11月13日 的回复
Hi,Good afternoon, thank you so much for choosing Holiday Inn for your recent visit and for your feedback. We love having you here and hope to see you again soon!

6/10 一般

Sharon

2023 年 11 月入住 2 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年11月13日 的回复
Hi,Good afternoon, thank you so much for choosing Holiday Inn for your recent visit. We love having you here and hope to see you again soon!

10/10 超赞

Heidi

2023 年 11 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年12月4日 的回复
Hi,Good afternoon, thank you so much for choosing Holiday Inn & Suites for your recent visit and for taking the time to fill out our online survey. We love having you here and hope to see you again soon!

10/10 超赞

Yibing

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel staffs are helpful and polite.
2023 年 10 月入住 4 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年11月2日 的回复
Hi, good afternoon. Thank you so much for taking time to fill out our online survey. We love having you here and hope to see you again soon!

4/10 很差

David

商务旅客
满意：清洁度、员工和服务、客房舒适度
Business trip to Raleigh
Carpet was very dated and price of hotel in addition to paying for breakfast was not worth price of stay.
2023 年 10 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年10月18日 的回复
Mr. David,I greatly appreciate your feedback and would like to greatly apologize for any and all inconveniences during your recent stay. Please give us another try if in the area again. We would love to see you again soon, Have a wonderful day!

6/10 一般

Lauren

满意：员工和服务
The room/facility were not that clean. We had opened coffee wrappers on our counter and the lobby was very dirty.
2023 年 9 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年11月2日 的回复
Hi, good afternoon. Thank you so much for taking the time to fill out our online survey and for your feedback. I would like to greatly apologize for any and all inconveniences during your visit. I hope this doesn't detour you from staying with us again. Have a great evening and we hope to see you again soon!

10/10 超赞

Sara

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel! Would have been great to have free breakfast, but that’s OK I get it. Felt comfortable and safe for my one night stay. The front desk person who checked me in was so incredibly kind and joyful.
2023 年 9 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年09月28日 的回复
Hi,Good afternoon. Thank you so much for such an amazing survey. We love having you here and hope to see you again soon!

10/10 超赞

Richard

2023 年 9 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年10月10日 的回复
Hi,Good afternoon, thank you so much for your amazing review. We take pride in going above and beyond for our guest! Have a great day and we hope to see you again soon!

6/10 一般

Virginia

与家人出行
Room was clean enough. It wasn't 5 star, but it was not dirty. Bed was comfortable and fluffed pillows. Our TV quit working, and it took a little while to get someone to come up and fix the situation. I figured it out on my own and someone brought me a fresh remote and we were able to make things function. Quality of the paid breakfast was not great. It was fine, but not a huge variety of foods, and the food was mushy when we came down at 8:00am to eat. (Breakfast ended at 10:00am). Staff was very polite and accommodating.
2023 年 9 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年09月28日 的回复
Hi,Good afternoon, I would like to greatly apologize for any and all inconveniences during your stay. I hope you will give us another chance if in the area again! Have a great evening!

2/10 糟糕

Laurel

不满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 3 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年09月13日 的回复
Hi,Good afternoon, thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn for your recent travels. I would like to greatly apologize for any and all inconveniences you may have experienced during your recent visit. If you have any feedback, it would be greatly appreciated. We hope you give us another chance; have a great day and we hope to see you again soon!

8/10 还可以

Kimberly

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bed was comfortable
2023 年 9 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年09月28日 的回复
Thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn Cary for your recent travels! We hope to see you again soon!

6/10 一般

Anne

商务旅客
满意：住宿条件和设施，清洁度
不满意：员工和服务
Decent stay. Stayed for two nights. A few hours after check out I realized that I left my clothes in the top drawer so I called the hotel. After a bit of time on hold, I was told that housekeeping would have to call me in the morning. Well, no call the next morning so I called at noon. No one answered the front desk phone. Called back 5 TIMES throughout the day until someone finally answered at 4pm. Put on hold again and then told that no one could find my items in the room (same person I spoke with the day before). Whoever is at the desk (gentleman) in the afternoon has poor customer service and communication skills.
Hospitably Yours, Sabrina Parrish General Manager 于 2023年09月28日 的回复
Hi,Good afternoon. Thank you so much for taking the time to fill out our online survey. I greatly apologize for the inconvenience regarding trying to locate the belongings. I am so glad we were able to locate them. We hope you will give us another chance. Have a great evening!

6/10 一般

laura

与配偶出行
满意：清洁度、员工和服务、服务设施
We were on the 3rd floor and there were little ants on the bed and in the bathroom. I told the person at the front desk and she said they come in because of the weather. Nope, no excuse for ants.
2023 年 8 月入住 2 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年09月13日 的回复
Hi,Good afternoon, thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn for your recent travels. I would like to greatly apologize for any and all inconveniences you may have experienced during your recent visit. We hope you give us another chance; have a great day and we hope to see you again soon!

2/10 糟糕

Chad

2023 年 8 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年09月13日 的回复
Hi,Good afternoon, thank you so much for taking the time to fill out our online survey and for choosing Holiday Inn for your recent travels. I would like to greatly apologize for any and all inconveniences you may have experienced during your recent visit. If you have any feedback, it would be greatly appreciated. We hope you give us another chance; have a great day and we hope to see you again soon!

4/10 很差

Michael

不满意：住宿条件和设施，员工和服务
It is very difficult to access the property. The main door is very narrow. They are remodeling - instead of making their remodeling work benign to guests. they do their work in front of the guests. We were told to move from our sofa in the lobby when they could have setup their work perimeter and shield the guests from it. Unprofessional and not hospitable. The parking garage is far and hard to get to.
Hospitably Yours, Sabrina Parrish General Manager 于 2023年08月29日 的回复
Hi,Good afternoon, thank you so much for filling out our online survey. At this time, we currently do not have a remodel being done at our Holiday Inn Cary Location. I greatly apologize for the inconvenience however this must have been another property. If in the area we hope to see you soon, Have a wonderful day!

8/10 还可以

Blanca

与家人出行, 商务旅客
满意：服务设施
Comfortable beds!
2023 年 8 月入住 1 晚
Hospitably Yours, Sabrina Parrish General Manager 于 2023年08月29日 的回复
Hi,Good afternoon, thank you so much for choosing Holiday Inn Cary for your recent travels and for taking the time to fill out our online review. We love having here and hope to see you again soon!