2/10 糟糕
Alison J.，Port Coquitlam
2024年03月19日
不满意：清洁度
Host was quite hostile in communications
I chose this location for my 88 and 89 year old parents to stay as they are familiar with Rancho Mirage area as they used to own there. They were booked for 6 weeks.
Door system to laundry closet was not working properly (original track door system that is 40 plus years old). My mother could not open the doors so my brother who is a contractor removed one door from the track. I informed the host of this at the time. The host accused us of damaging the doors which is not true. I had a video to prove otherwise and suggest the tracking system be replaced.
When the faucet ( original plumbing) in the master ensuite stopped working the first week of the stay the host refused initially to fix it. I had to contact VRBO to get the host to fix the faucet.
I have rented countless times with various agencies with a 5 star rating and have never experienced such a hostile host!
Alison J.
2024 年 2 月入住 43 晚