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"The staff were kindness "

"Very nice Ellicottville lodging. Great views, sufficient breakfast "

"The room was great - we LOVED housekeeping dumping the trash & adding fresh towels. We haven't gotten that service at any hotel since covid. The back parking lot has sizable potholes but after the winter we've had, that's not terribly surprising. Both times I went to get a hot drink there were no hot cups available - perhaps they were isolated incidents, but 2 days in a row during breakfast was disappointing. All staff were very pleasant. Upgrading the TVs so people could use streaming services would be great!"

"Staff was welcoming and the room was spacious and clean. The coffee was very good."

"Worst hotel experience. My deluxe 2 bed hotel room got downgraded to a single bed room two days prior to my arrival without any email, text, or notification telling me this. Apparently Expedia changed the room and since they're a "third party" the hotel couldn't do anything or give me any money back. They told me they would bring bedding up for the pull out couch I was not excited to use, but they did not. I tried using the vending machines and they didnt work, and the hotel had no change for a 20. Again, the vending machines were from a "third party" so they couldn't do anything and I was expected to just allow my cars to "process" for who knows how long. There were stains on the comforter, the room smelled like cat urine. I will happily sleep in a bush before I go there again. "

"Lack of response- notification of room cleaning- not being responded to kindly"

"Clean and friendly staff"

"The staff was friendly & helpful. The room was clean & comfy "

"I liked how clean property and loved the shuttle service to casino!!"