8/10 还可以
Cheryl
与家人出行
2024年06月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stunning location with amazing views. Staff overall are friendly, polite and helpful. The rooms and beds are comfortable and clean (although the towels could do with closer inspection once they’ve left the laundrette)!
The rooms with the kitchenette are the most useful compared to the standard rooms.
The on-site grocery store is very useful indeed given how cut off the hotel is from the nearest shop by foot.
What could be improved is the service in the restaurant; service is incredibly slow regardless of whether the restaurant is quiet or busy, and the order in which food is brought out could be better e.g. I ordered toast and scrambled eggs, the eggs arrived first and the toast took a while to arrive by which point the eggs had cooled down. The service charge automatically applied to the bill after every meal seems quite unreasonable given the level of service. Cleanliness in the dining area could be improved; a simple sweep with a broom once diners have finished would be good! I found myself having to regularly shake off crumbs from the dining chair cushions!
Good choice of food from the menu but it would have been nice to see some Vincentian cuisine on the menu.
An ATM on-site would be useful.
Cheryl
2024 年 5 月入住 14 晚