I like it in general except i have to keep coming back to the reception to reactivate my room keys twice. They need to resolve this issue to avoid hassle.
Joanne Raina
2024 年 6 月入住 1 晚
6/10 一般
Judy
与家人出行
2024年06月1日
满意:清洁度
Free water
No free breakfast and higher fees
Judy
2024 年 5 月入住 1 晚
10/10 超赞
Emmanuel
2024年05月28日
满意:清洁度、服务设施、住宿条件和设施
Very good
Emmanuel
2024 年 5 月入住 2 晚
4/10 很差
Karen
与配偶出行
2024年05月27日
不满意:员工和服务
We booked our room weeks in advance and when we arrived we were told that a king size bed room was not available. When I asked why when I had booked weeks ahead as well as called to confirm earlier that day because we had a late arrival, I was told they didn't know. They said the day staff gave it away maybe? No apology nothing, they just didn't know for sure. When we checked out I brought it up and again not a great response. Just said sorry to hear that. When I book a room and I give weeks notice and I have to hold it with my credit card, I have an expectation that that's the room I'm going to get. A lukewarm response to not having that room just made it all the more annoying. Customer service is poor. The quality of the room was just okay, it was definitely clean and other than the toilet, everything worked properly.
Karen
2024 年 5 月入住 3 晚
8/10 还可以
Wendy
2024年05月27日
Wendy
2024 年 5 月入住 2 晚
10/10 超赞
Kimberly,Edmonton
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
Kimberly
2024 年 5 月入住 1 晚
4/10 很差
Laura
与家人及幼儿出行, 带宠物出行
2024年05月26日
不满意:清洁度
We got a pet friendly room for our two dogs and had our two children with. Upon opening the door all we smelt was smoke! I than looked over the bed and found brown stains on the bed , cheesy stains, I than lifted up the bed skirt and there was dog pee stains on the pillow and on the mattress. I went down to complain to front desk and they were nice and all but all they offered me was 2 free drinks ……I was frustrated and told them to give me new sheets and I’d change them myself. I am a cancer patient and can’t drink. The property itself and outside was fairly nice. They wouldn’t waive a pet fee for a night or give me a discount. Sadly I don’t think I’ll be returning.
The pool was amazing !
Laura
2024 年 5 月入住 2 晚
8/10 还可以
Ed
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Ed
2024 年 5 月入住 3 晚
8/10 还可以
Jessica
2024年05月26日
满意:住宿条件和设施,员工和服务
Jessica
2024 年 5 月入住 1 晚
6/10 一般
Rashmi
商务旅客
2024年05月25日
满意:清洁度、员工和服务、服务设施
The room I got was for accessible room..was that a VIP perk???!!
The room was clean and spacious (accessible room), the bathroom was pretty bad! The water never drained fast enough in either the sink nor the floor drain as a result had pool of water being collects that drained slower than the water coming out of the faucets!