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关于里诺套房的点评

2.5 out of 5
里诺套房
175 E 2nd St, Reno, NV

点评

8.0

很好

10 分 - 超赞。977 条好评，共有 2421 条点评" "
8 分 - 还可以。759 条好评，共有 2421 条点评" "
6 分 - 一般。348 条好评，共有 2421 条点评" "
4 分 - 很差。159 条好评，共有 2421 条点评" "
2 分 - 糟糕。178 条好评，共有 2421 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

6.8/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Qiaoxi

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Kyla 于 2024年04月5日 的回复
Qiaoxi, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Gan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
GOOD
2024 年 1 月入住 1 晚
Virna 于 2024年01月27日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Gan

满意：清洁度、员工和服务、住宿条件和设施
GOOD
2024 年 1 月入住 2 晚
Katie 于 2024年01月23日 的回复
Thank you for staying with us and we appreciate your feedback.

10/10 超赞

YANG

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All things fine, only the style was eld.
2023 年 12 月入住 1 晚
Katie 于 2023年12月27日 的回复
Thank you for staying with us and we appreciate your feedback. We will be renovating soon.

10/10 超赞

Jingshun

2023 年 12 月入住 1 晚
Katie 于 2023年12月27日 的回复
Thank you for staying with us and we appreciate your feedback.

8/10 还可以

Xiaochao

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
very close to downtown
2023 年 10 月入住 1 晚
Front Desk Staff 于 2023年10月9日 的回复
Xiaochao, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Alex

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good for trip
Front Desk Staff 于 2022年12月26日 的回复
Alex, thank you for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

2021 年 7 月入住 2 晚
Front Desk Staff 于 2021年07月23日 的回复
Thank you for the review. Please let us know how we can make that a 5 out of 5. We enjoyed having you stay with us!

10/10 超赞

Mia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel.
2024 年 5 月入住 2 晚
Audrey 于 2024年05月27日 的回复
Mia, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Ahmad

满意：清洁度、员工和服务、服务设施、住宿条件和设施
great location, walk over from the Amtrak, stop by the river, grab some great coffee close by
2024 年 5 月入住 4 晚
Virna 于 2024年05月27日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

JOSE

与家人出行
满意：服务设施，员工和服务
Estando adentro del hotel es muy bonito. Pero afuera se ven mucha gente homeless, y los parqueaderos me parese que los carros no estan seguros..
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月26日 的回复
Jose, thank you for staying with us. We appreciate your feedback and hope to have you stay with us when our parking garage is completed!

10/10 超赞

al

满意：住宿条件和设施
2024 年 5 月入住 4 晚
Audrey 于 2024年05月27日 的回复
We appreciate your feedback and thank you for staying with us!

6/10 一般

Rudolph

满意：员工和服务
不满意：住宿条件和设施
The plumbing was horrible! Toilet not flushing properly, very old furnishings, the furniture is left over from the old Harrah's Casino. Bill Harrah is turning over on his grave. The homelessness outside is very sad to see how frustrating to have main doors locked at night with so many shady people lurking outside. This place is turning into a dump!
2024 年 5 月入住 6 晚
Virna 于 2024年05月27日 的回复
I am sorry to hear about the challenging experience you had with the plumbing. If you informed the front desk about it, we have maintenance who would promptly fix the issue, or we could offer to move you to a different room. Our property is in the process of remodeling, and we are looking forward to the future developments of our rooms. Your feedback is valuable, and it's important for the management to be aware of these issues in order to improve the quality of the accommodation and ensure the safety and comfort of all guests.

4/10 很差

louie

满意：清洁度
不满意：员工和服务
2024 年 5 月入住 3 晚
Virna 于 2024年05月27日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Dustin，Winnemucca

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Despite the fair/low price you'll pay at this hotel, the rooms are quite comfortable and relaxing. The staff are always attentive to the needs of their quests. This is my go-to place to stay almost every time I visit Reno.
2024 年 1 月入住 1 晚
Kyla Alisna 于 2024年05月26日 的回复
Dustin, thank you for staying with us. We appreciate your feedback and hope to see you again soon!

10/10 超赞

Jimmy

Very clean, in the middle of downtown close to everything.
2024 年 5 月入住 1 晚
Virna 于 2024年05月24日 的回复
We appreciate your feedback and thank you for staying at Reno Suites!

8/10 还可以

Edmond

满意：清洁度、员工和服务、住宿条件和设施
It was nice overall
2024 年 5 月入住 1 晚
Audrey 于 2024年05月22日 的回复
Thank you for staying with us , we appreciate your feedback!

10/10 超赞

Lance

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good place
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月20日 的回复
Lance, thank you for staying with us. We appreciate your feedback!

4/10 很差

Laycie

与配偶出行
不满意：清洁度、员工和服务、服务设施
No interaction with the customer. Just checked in and not very friendly
2024 年 4 月入住 2 晚
Kyla Alisna 于 2024年05月20日 的回复
Laycie, thank you for staying with us. We apologize that you were treated poorly during your check in process and will be addressing this with the agent that checked you in.

10/10 超赞

Cindy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The front desk worker who checked us in was extremely professional and pleasing to deal with. I would recommend this property to others.
2024 年 5 月入住 2 晚
Kyla Alisna 于 2024年05月20日 的回复
Cindy, thank you for staying with us. We appreciate your awesome feedback!

6/10 一般

William D.

与家人及幼儿出行, 与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Poor shower. Ice machine on our floor not working. Air conditioning only on one side of room. Need more plugs that are unused. Need shampoo, conditioner, lotion, and at least more than one small soap at the sink.
2024 年 5 月入住 2 晚
Kyla Alisna 于 2024年05月20日 的回复
William, thank you for staying with us. We appreciate your feedback and will be addressing these issues during our renovation.

8/10 还可以

Eva L

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Kyla Alisna 于 2024年05月20日 的回复
Eva, thank you for staying with us. We appreciate your feedback!

2/10 糟糕

John

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月20日 的回复
John, thank you for staying with us. Please let us know how we can improve future stays!

10/10 超赞

Raylyn

与家人出行
满意：住宿条件和设施，员工和服务
What can you expect from downtown. Homeless all over the place. Parking was not convenient had to walk to park in the garage an easy 5 min walk .
2024 年 5 月入住 3 晚
Kyla Alisna 于 2024年05月19日 的回复
Raylyn, thank you for staying with us. We appreciate your feedback and apologize for the inconvenient parking situation. We are currently undergoing renovations with our own parking garage.

10/10 超赞

Michael，Bacliff

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location and value
2024 年 5 月入住 1 晚
Audrey 于 2024年05月17日 的回复
Thank you for staying with us, we appreciate your feedback!

10/10 超赞

Carlos

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy buena experiencia y estadía
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月16日 的回复
Carlos, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Outstanding check in and customer service from friendly staff. They remember their customers well! Professional and reliable. I stay st Reno Suites when I visit Reno.
2024 年 5 月入住 3 晚
Kyla Alisna 于 2024年05月15日 的回复
Michael, thank you for the great review! It was a pleasure having you stay with us again!

10/10 超赞

Jeisy Yanely Cambar

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the clean rooms and the view.
2024 年 5 月入住 3 晚
Kyla Alisna 于 2024年05月13日 的回复
Jeisy, thank you for staying with us. We appreciate your feedback!

2/10 糟糕

Craig

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Air conditioner did not work.
2024 年 1 月入住 2 晚
Kyla Alisna 于 2024年05月13日 的回复
Craig, thank you for staying with us. We appreciate your feedback and will be addressing the air conditioner issue in the room you stayed in.

4/10 很差

Lydell

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Carpets stained. Air conditioning did not work. Tv didn’t work. Provided coffee but no cups. Very run down building. I would not stay here again.
2024 年 5 月入住 3 晚
Kyla Alisna 于 2024年05月13日 的回复
Lydell, we apologize you were unhappy with your stay. We are currently in the process of renovating and we will be addressing your concerns.

10/10 超赞

Stephen

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Stayed at this property for 2 nights and really enjoyed it. Convenient location downtown, close to casinos and other attractions. Very well appointed rooms with good security. As well they do not charge resort fees which is a big bonus!! Stay here and you will not be disappointed.
2024 年 4 月入住 2 晚
Virna 于 2024年05月12日 的回复
We are delighted that you enjoyed your stay with us and look forward to hosting you again. We appreciate your feedback!

8/10 还可以

lisa

与家人出行
满意：员工和服务
an older property in the older part of down town. Several homeless on the street. the room was good, the carpets had burn marks, but the beds were soft and clean. good water pressure in the shower. We were on the 17th floor with good views.
2024 年 5 月入住 1 晚
Virna 于 2024年05月11日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Dana

满意：员工和服务，清洁度
2024 年 3 月入住 4 晚
Virna 于 2024年05月12日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Miss

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Virna 于 2024年05月12日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Sheldon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月11日 的回复
Sheldon, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Meghan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Virna 于 2024年05月12日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Virna 于 2024年05月11日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Nick

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月11日 的回复
Nick, thank you for staying with us. We appreciate your feedback!

8/10 还可以

Neida

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Kyla Alisna 于 2024年05月11日 的回复
Neida, thank you for staying with us. We appreciate your feedback!

6/10 一般

Stanley

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Parking was around the block
2024 年 4 月入住 2 晚
Virna 于 2024年05月10日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Rail

满意：清洁度、员工和服务、住宿条件和设施
Parking is not easy, rooms are good
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月9日 的回复
Rail, thank you for staying with us. We appreciate your feedback and will be addressing your concerns regarding our parking situation.

8/10 还可以

Jacqui

满意：员工和服务
2024 年 5 月入住 1 晚
Virna 于 2024年05月10日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Chinh

满意：清洁度
2024 年 4 月入住 1 晚
Virna 于 2024年05月10日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

mai

2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月26日 的回复
Mai, thank you for staying with us. We appreciate your feedback!

8/10 还可以

Liangui

与家人出行
不满意：服务设施，清洁度
I stayed for 3 nights. The room itself is very clean and is very quiet. Except providing one conditioned shampoo and one bar soap upon arriving, no amenities and no house keeping at all for all 3 days. bed, bathroom and trash stayed the way you left all three days . Key card were not working all 3 days. Need go back to front desk re-key each time. But for the price, I don’t mind. For me , cleanness and quiet is most important. I will book again next time when I’m in Reno.
Kyla Alisna 于 2024年05月7日 的回复
Liangui, thank you for staying with us! We appreciate your feedback and will be addressing your concerns.

4/10 很差

Maria

与家人出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Very old property. The carpet is old and has a musty smell to it. The shower/tub has stains. Even if it’s been cleaned, it doesn’t smell or look like it because it’s very old. The furniture is also very outdated and bed is lumpy and uncomfortable. Needs a good renovation and refurbished to at least make customers feel like they are in a clean and sanitary environment.
2024 年 4 月入住 3 晚
Kyla Alisna 于 2024年05月7日 的回复
Maria, thank you for staying with us. We appreciate your feedback and will be addressing your concerns. We are currently undergoing renovations.

8/10 还可以

Martin

满意：员工和服务，清洁度
Solo fue el inconveniente de los estacionamientos que estaban algo retirados al hotel.
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月7日 的回复
Gracias por quardarte con nosotoros y por su comentarios!

10/10 超赞

Juan

2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月26日 的回复
Juan, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Ashley

2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月26日 的回复
Ashley, thank you for staying with us. We appreciate your feedback!

8/10 还可以

david

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
N/a
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月4日 的回复
David, thank you for staying with us. We appreciate your feedback!