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关于雷诺希尔顿花园酒店的点评

3 out of 5
雷诺希尔顿花园酒店
9920 Double R Blvd, Reno, NV

点评

8.2

很好

10 分 - 超赞。434 条好评，共有 932 条点评" "
8 分 - 还可以。293 条好评，共有 932 条点评" "
6 分 - 一般。93 条好评，共有 932 条点评" "
4 分 - 很差。64 条好评，共有 932 条点评" "
2 分 - 糟糕。48 条好评，共有 932 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The decor is modern and very clean
2021 年 6 月入住 1 晚
Brad Lassner 于 2021年06月23日 的回复
Thank you for the awesome rating. We hope to see you back!

8/10 还可以

xin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
还不错，住宿卫生都说得过去。门口就是加油站和商业区，吃饭买东西都方便。
2018 年 9 月入住 1 晚
David M. 于 2018年10月9日 的回复
Dear xin; Thank you for your review and rating. We are happy that you enjoyed your stay and our location. We hope to see you again soon. Sincerely,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel. Good for family vacation.
Good clean hotel for Family vacation. Our family ski in Mount Ski very good location.
April Kemper 于 2016年02月1日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施
Great location! Room was clean, staff was attentive and property was great.
2024 年 5 月入住 1 晚

6/10 一般

Lisa

与家人出行
满意：住宿条件和设施
I didn’t like paying for parking. We don’t even get charged in the Bay Area
2024 年 4 月入住 2 晚
Brad 于 2024年04月29日 的回复
Thank you for sharing your feedback with us. We understand your concerns regarding parking fees, and we appreciate your perspective. We continuously evaluate our amenities and pricing to provide the best value for our guests. Your comments will certainly be taken into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future.

10/10 超赞

Diane

与家人出行
Very friendly staff and really well maintained property. The housekeeping staff are excellent. My room was spotless!
2024 年 4 月入住 3 晚
Brad 于 2024年04月20日 的回复
Thank you for taking the time to post a review.

10/10 超赞

Kerry

满意：清洁度、员工和服务、住宿条件和设施
Staff is always helpful and very nice.
2024 年 4 月入住 3 晚
Brad 于 2024年04月17日 的回复
Thank you, Kerry. I will share your comment with our team. We appreciate your business!

10/10 超赞

Alex

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Brad Lassner 于 2024年04月9日 的回复
Thank you for the awesome rating! We are thrilled you enjoyed Hilton Garden Inn Reno.

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to family.
2024 年 3 月入住 1 晚
Brad Lassner 于 2024年03月17日 的回复
Thank you, Mark. We hope to serve you again next time you are in town to see your family.

10/10 超赞

Carol

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Brad Lassner 于 2024年03月8日 的回复
Thank you for the great rating. We hope to serve you again in the future.

4/10 很差

Wahid

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The stuff are not nice
2024 年 2 月入住 2 晚
Brad Lassnet 于 2024年03月8日 的回复
I’m disappointed that we failed to meet your expectations. Please feel free to contact me directly if you would like to discuss your concerns.

8/10 还可以

Sarah

满意：清洁度
2024 年 2 月入住 2 晚
Brad Lassner 于 2024年02月22日 的回复
Sarah, Thank you for rating your stay with us. We appreciate your feedback and look forward to serving you again in the future.

10/10 超赞

Armando

与家人及幼儿出行, 与家人出行
满意：住宿条件和设施，服务设施
Good.
2024 年 2 月入住 1 晚
Brad Lassner 于 2024年02月22日 的回复
Thank you for rating Hilton Garden Inn Reno!

8/10 还可以

Sharon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place and close to the airport
Overall satisfied with the room, it was clean and comfortable. I had breakfast there one morning and the waiter was very attentive. The only complaint I have is that their cable/satellite would continuously lose the signal. I was grateful that the hotel is less than 10 minutes from the airport.
2024 年 1 月入住 3 晚
Brad Lassner 于 2024年03月13日 的回复
Thank you for the detailed feedback. We have had some sporadic issues with the TV service recently. The good news is we are in the process upgrading our TV services that should eliminate the interruptions. Safe travels.

8/10 还可以

Alexander

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Brad Lassner 于 2024年03月13日 的回复
Thank you for rating your stay. We hope to see you again!

10/10 超赞

Micheline

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Brad Lassner 于 2024年02月22日 的回复
Thank you for rating the hotel. We hope to see you again soon.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
No real complaints. The location was good, check in was friendly and easy, room was clean and comfortable.
2023 年 12 月入住 1 晚
Brad Lassner 于 2024年01月3日 的回复
Thank you for sharing your feedback! We are excited you enjoyed your stay with us. We hope to see you again next time you are in the area.

10/10 超赞

Hector

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Brad Lassner 于 2024年02月22日 的回复
Thank you for the great rating.

10/10 超赞

amanda

与家人出行, 带宠物出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoy staying her close to our favorite Mexican restaurant Las Palomas! Nice and clean and the service is great!
2023 年 12 月入住 1 晚
Brad Lassner 于 2024年01月2日 的回复
I'm thrilled you enjoyed your stay. I will have to check out Las Palomas on your recommendation. We hope to serve you again!

4/10 很差

Teresa

与家人出行, 商务旅客
不满意：住宿条件和设施
No pool towels, hot tub broken, no shower soap, pillows to soft, $20 for continental breakfast outrageous.
2023 年 12 月入住 1 晚
Brad Lassner 于 2024年01月2日 的回复
Hi Teresa, It sounds like we failed to provide a flawless stay. Please accept my sincere apology. Please feel free to contact me directly at the hotel if you would like to discuss your stay. Thank you for sharing your feedback and I hope you have a great 2024!

6/10 一般

Margaret

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
The shower did not work. The service was not helpful.
2023 年 12 月入住 1 晚
Brad Lassner 于 2024年01月2日 的回复
Margret, I am very sorry you had trouble with your shower. I have shared your feedback with my maintenance team to address. Thank you for staying with us! Happy New Year!

4/10 很差

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t eat breakfast!
Great but prepare to pay $20 per person for a normaly free breakfast. Way overpriced after room fee.
2023 年 12 月入住 1 晚
Brad Lassner 于 2023年12月11日 的回复
Hello Jennifer, Thank you for your feedback. The Hilton Garden Inn brand offers a hot buffet or a cook to order breakfast option. If you would like the cost of breakfast included in your room rate, please take advantage of out breakfast packages offered at time of booking. We a[ppreciate your business and hope to serve you again in the future.

6/10 一般

David

满意：员工和服务，清洁度
Lake walk
2023 年 12 月入住 2 晚
Brad Lassner 于 2023年12月8日 的回复
David, Thank you for rating your stay. It looks like there was more we could have done to make your stay better. Please feel free to contact me directly if you would like to discuss your stay. We hope to have the opportunity to serve you again in the future.

10/10 超赞

Jose

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy open spaces
2023 年 11 月入住 2 晚
Brad Lassner 于 2023年11月29日 的回复
Thank you, Jose.

10/10 超赞

Jose

满意：服务设施，清洁度
Easy stays
2023 年 11 月入住 1 晚
Brad Lassner 于 2023年11月29日 的回复
I'm glad you enjoyed your stay.

10/10 超赞

Eva

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent service
2023 年 11 月入住 2 晚
Brad Lassner 于 2023年11月29日 的回复
Thank you, Eva. Thank you for staying with us.

10/10 超赞

Kathy

2023 年 11 月入住 2 晚
Brad Lassner 于 2024年01月2日 的回复
Thank you! Come see us again.

10/10 超赞

Anne

2023 年 11 月入住 3 晚
Brad Lassner 于 2023年11月14日 的回复
Anne, thank you for the great rating. We hope to serve you again in the future.

4/10 很差

Debra

满意：员工和服务，清洁度
不满意：住宿条件和设施
Not what I expected from a Hilton
Our room was clean, the king bed was substantially worn down, heater/cooling unit starter making horrible intermittent noises after running for a couple of hours. We had to shut it off completely. Luckily our room didn’t get cold. We had the blind shut and it sounded like hurricane winds happening. When we opened to see the weather there was a light breeze and clear skies. I’m not sure if it was coming through the broke heat/cooling unit or the actual window. We both had to use earplugs to try and block out the obnoxious high pitch whistle noise. Then the handles on the shower were loose. My husband has to tighten them just to get the doors open because they would not easily open on their tracks. We did notify front desk in the morning. Hope they cared enough to take the room out of service until those things are repaired. Staff were friendly.
2023 年 11 月入住 1 晚
Brad Lassner 于 2023年11月14日 的回复
Debra, Please accept my apology for the troubles you experienced during your stay. It is our goal to provide each guest with a flawless experience. Clearly we failed to do so. If you would like to discuss your stay in further detail, please feel free to contact me directly at the hotel.

10/10 超赞

Georgina

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking space, clean room, loved my view of area.
2023 年 10 月入住 2 晚
Brad Lassner 于 2023年11月1日 的回复
Thank you , Georgina. We think they view is great also. We appreciate you taking a few moments to review your stay at Hilton Garden Inn Reno.

6/10 一般

Thomas

满意：清洁度、员工和服务、住宿条件和设施
Like most hotels the mattress was terrible. I’m not exactly sure a nice bathroom and a good looking room is worth anything when you toss and turn all night. The AC kept clicking very loudly guess I should have put fan to constant. Charter/Spectrum were staying there and so they took 2-3 parking spaces per truck, there was probably 20 of their vehicles there. Pretty obnoxious. Otherwise no complaints, never turned on the tv, didn’t use the coffee or the microwave.
2023 年 10 月入住 1 晚
Brad Lassner 于 2023年10月30日 的回复
Thomas, I am so sorry the mattress in your room was not to your likening. AS you mentioned the quality of the bed is a key component to a comfortable stay. We do or best to ensure that all of our mattresses are up to standard and replace them as needed. I have shared your comments with our housekeeping and maintenance teams so can take proper action. We hope to have the opportunity to serve you again in the future.

10/10 超赞

Luis

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you, Luis! We hope to have the opportunity to serve you again in the future.

10/10 超赞

LUIS

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you, LUIS.

8/10 还可以

Kevin

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Only issue was the man walking heavy on the floor on or above floor 3 most of the night. Oh and TV lost cable connection 10 or more time during shows and NFL game. That was irritating. .
2023 年 10 月入住 1 晚
Brad Lassner. 于 2023年10月30日 的回复
Kevin, Please accept my apology for the issues with the TV connection. We have addressed that issue and don't expect it to be a further issue. Thank you for taking the time to share your experience.

10/10 超赞

Daryce

满意：清洁度、员工和服务、住宿条件和设施
Our room and the bathroom were large and very accessible.
2023 年 10 月入住 2 晚
Brad Lassner 于 2023年10月30日 的回复
Hi Daryce, I'm glad you found the room accommodating. We hope to see you again.

10/10 超赞

Isabella

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and quiet. A very nice stay
2023 年 10 月入住 3 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you, Isabella!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you!

10/10 超赞

Chris

2023 年 10 月入住 1 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you, Chris!

10/10 超赞

Jessica

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay. Great location
2023 年 10 月入住 1 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you for rating your stay! We appreciate your business and feedback!

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
Easy access. Friendly efficient staff. Room was clean and comfortable. A/C unit was a little loud but got used to it. Didn’t care for having to pay for parking and did not partake in the offered breakfast due to cost. Still would recommend.
2023 年 9 月入住 2 晚
Brad Lassner 于 2023年11月1日 的回复
Thank you, James.

8/10 还可以

Sharon

与家人出行
满意：清洁度
不满意：服务设施
You advertise complimentary breakfast…not at this location. I normally have cereal, toast, and coffee. This location has a small bar with those items. However we were not allowed to take any. The gentleman working gave us a menu - cooked items for 19.50 per person. I told him I just want the cereal and toast. He said there was no way to break that cost down (from 19.50). We paid a little over 400.00 dollars a night and not allowed to have cereal. What a shame. I’ve been telling people my story of my experience with Hilton hotels. I would like to talk to someone about this and our experience with a Hampton Inn (Hilton) the week prior!
2023 年 9 月入住 2 晚

4/10 很差

Gary A.

不满意：员工和服务
My reservation required an Accessible Room, received a standard room, the front desk blamed Expedia for not requesting an Accessible room. A charge of $10.00 for Breakfast in the Lobby, assumed Breakfast was included! will not stay there again!
2023 年 9 月入住 1 晚
Brad Lassner 于 2023年11月14日 的回复
I am very sorry you did not receive the correct room. I'm sure you were very frustrated that you didn't receive the room you needed.

6/10 一般

Vincent

与家人及幼儿出行
满意：清洁度
不满意：员工和服务
Hotel was good. The only thing i didn't like and wasn't told is they do not clean your room unless you ask them too. That was a big surprise after a long day in Reno.
2023 年 9 月入住 2 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you for sharing your experience. A quick update to Hilton standards for housekeeping. As of October 1st, we now provide housekeeping service every other day rather than just on request. Of course if you are a guest who would prefer housekeeping daily, we are happy to provide that service.

6/10 一般

Karin

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The property itself is nice - clean, well taken care of. We had issues at check in and check out. I booked a wheelchair accessible room 2 months ago. Upon arrival, I was advised the room blocked off for us was a double queen standard room. Thankfully, the hotel was not fully booked and they were able to switch us to an appropriate accessible room. At checkout, I noticed 3 charges to my credit card, which was odd since my room was prepaid. I contacted the hotel and asked if we had been charged for our breakfast, which we had been told was included with our reservation and assured we wouldn’t be billed for The charges were for breakfast, and have since been credited back to me. I would like to note, the credit was completed quickly, but did not come with an apology. All in all, not a seamless experience.
2023 年 9 月入住 2 晚

8/10 还可以

Victor

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Definitly. It is good.
2023 年 9 月入住 1 晚

10/10 超赞

Marvin

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best stay ever!!
The hotel was very clean and the staff was great and offered to let me park my new car in the drop off spot over night!
2023 年 9 月入住 1 晚
Brad Lassner 于 2023年10月30日 的回复
Thank you, Marvin. We hope to see you again.

8/10 还可以

Jayne

满意：清洁度、员工和服务、住宿条件和设施
Having to pay for parking when there was clearly plenty of space in the area really put me off returning.
2023 年 8 月入住 1 晚

8/10 还可以

Joshua

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasantly Surprised!
Came in after driving straight from Seattle in a Tesla…charging and route construction closure nightmares made it a 17 hour drive. Checking in at midnight was a swift process and I found the amenities excellent. Breakfast starts at 6am and restaurant closes at 10pm. No room service unfortunately but I knew that when I booked. Pet friendly but I think I was the only one with a dog. A lot of business travelers so the place was pretty active by 6:30am. Quiet rooms though free WiFi worth the price. Big room.
2023 年 8 月入住 1 晚

2/10 糟糕

Amanda

2023 年 8 月入住 1 晚
Brad L. 于 2023年08月22日 的回复
Oh no! It looks like we could have done better. Feel free to contact the hotel directly if you would like to discuss your stay and what we could have done better to make your stay more enjoyable.

10/10 超赞

tangy

满意：服务设施，员工和服务
Staff was unbelievable love them can’t wait for next visit
2023 年 8 月入住 1 晚
Brad L. 于 2023年08月22日 的回复
We can't wait for you to return! We hope to see you soon!