2 室外游泳池,7:00 至 21:00 开放,收费帐篷屋,池畔遮阳伞

关于佩普密尔娱乐场温泉度假村的点评

4 out of 5
佩普密尔娱乐场温泉度假村
2707 S. Virginia Street, Reno, NV

点评

8.8

超赞

10 分 - 超赞。3703 条好评,共有 5889 条点评" "
8 分 - 还可以。1211 条好评,共有 5889 条点评" "
6 分 - 一般。451 条好评,共有 5889 条点评" "
4 分 - 很差。255 条好评,共有 5889 条点评" "
2 分 - 糟糕。269 条好评,共有 5889 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

ching-yao

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Peppermill Guest Services 于 2024年01月24日 的回复
Thank you!

6/10 一般

shirley

满意:清洁度、服务设施、住宿条件和设施
2022 年 12 月入住 1 晚

2/10 糟糕

Jinhua

2022 年 12 月入住 1 晚

8/10 还可以

Chengchung

商务旅客
满意:员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 3 晚

8/10 还可以

Cui

2021 年 12 月入住 1 晚

10/10 超赞

Renee

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, quiet, and comfortable room.
2024 年 4 月入住 1 晚
Bonnie C. 于 2024年04月30日 的回复
Renee, thank you for the 5-star review and the nice comments. We hope to see you again soon.

10/10 超赞

Natausha

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Bonnie C. 于 2024年04月30日 的回复
Natausha, thank you for choosing the Peppermill and for the 10 out of 10 rating. We hope to see you again soon.

10/10 超赞

Ernest

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay with great facilities.
2024 年 4 月入住 3 晚
Service Excellence 于 2024年04月29日 的回复
Ernest, thank you for the 5-star rating and the nice comments about your stay. We hope to see you soon.

10/10 超赞

Frances

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Felt more like a Vegas strip hotel in a good way.
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月28日 的回复
Frances, thank you for being our guest and we hope to welcome you back in the near future.

6/10 一般

Shawna

与配偶出行, 商务旅客
I showed up at 530pm and my room was not ready. My room was not worth 259$ it was a very basic room..
2024 年 4 月入住 1 晚
Bonnie C. 于 2024年04月28日 的回复
Good morning, Shawna, we would like to extend our sincerest apologies for the wait time that you experienced during your check-in. While our check-in begins at 3pm, we cannot guarantee that rooms are available at 3pm. We try our best to turn the rooms around quickly, especially during high/sold out occupancy, and we are sorry we fell short during your visit. . Thank you again for your comments and we hope that you will visit again when you are in the area next.

10/10 超赞

Richard

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall a great place with fast check in and out .
2024 年 4 月入住 1 晚
Bonnie C. 于 2024年04月28日 的回复
Richard, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 超赞

Jennifer,Hilmar

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the gym, steam room and sauna
2024 年 4 月入住 2 晚
Dan K. 于 2024年04月27日 的回复
Good morning, and thank you, Jennifer, for your recent stay at the Peppermill and your 5 out of 5 star rating. We hope to see you soon.

8/10 还可以

Roberta

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Bonnie C. 于 2024年04月28日 的回复
Good morning, Roberta thank you for your recent stay at the Peppermill and your 4 out of 5-star rating. We hope to see you soon.

10/10 超赞

Lea

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Dan K. 于 2024年04月27日 的回复
Good morning, and thank you Lea for your recent stay at the Peppermill and your 5 out of 5-star rating. We hope to see you soon.

10/10 超赞

Paul

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good clean place to stay n Reno
2024 年 4 月入住 4 晚
Service Excellence 于 2024年04月26日 的回复
Thank you, Paul, for choosing the Peppermill, being our guest, and rating a 5 out of 5-stars! We hope to see you soon.

10/10 超赞

Mark,Las Vegas

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Prayer find stay here every time I come to town
2024 年 2 月入住 1 晚
Peppermill Service Excellence 于 2024年04月25日 的回复
Thank you Mark!

8/10 还可以

Steven

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月26日 的回复
Good morning, Steven thank you for your recent stay at the Peppermill and your 4 out of 5-star rating. We hope to see you soon.

10/10 超赞

JASZMIN

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything great
2024 年 4 月入住 2 晚
Peppermill Service Excellence 于 2024年04月25日 的回复
Thank you Jaszmin!

10/10 超赞

Jisseca

满意:服务设施
Always a great spot to vacation
2024 年 4 月入住 1 晚

10/10 超赞

Curt,Corona Del Mar

满意:清洁度、员工和服务、住宿条件和设施
Real neat!
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月25日 的回复
Thank you, Curt, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

10/10 超赞

Lori

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff went out of their way to make us feel welcome! I loved that they told me, “We want your stay with us to be all that you expect and more!”
2024 年 4 月入住 1 晚
Bonnie C. 于 2024年04月24日 的回复
Good evening, Lori, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 超赞

Craig

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Return visit, always a pleasure!
2024 年 1 月入住 2 晚
Bonnie C. 于 2024年04月24日 的回复
Good evening, Craig, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 超赞

Anthony,Las Vegas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Service Excellence 于 2024年04月24日 的回复
Thank you, Anthony, for choosing the Peppermill and your 5-star rating. We hope to welcome you back in the near future.

10/10 超赞

KIRANJIT

Very nicely designed and best Hotel in Reno
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月23日 的回复
Good afternoon, Kiranjit, thank you for being our guest and rating Peppermill a 5 out of 5-stars. We are glad to hear you enjoyed your visit. We hope to see you again soon.

8/10 还可以

Karin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月23日 的回复
Good afternoon, Karin, thank you for choosing the Peppermill and for your 4-star rating. We hope to see you again soon.

8/10 还可以

Jeremy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The actual room wasnt nice but that was because i stayed in the old part of the resort which i was unaware of while booking. If i ever go back i will stay in the Tuscany section which is essentially another experience entirely. Oh well live and learn
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月22日 的回复
Jeremy, thank you for being our guest and please contact our Service Excellence Team as we can assist with any issue that arises before, during or after your stay with us.

10/10 超赞

Troy

团体旅客
满意:服务设施
Quick and easy check in friendly staff
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月22日 的回复
Good morning, Troy, thank you for choosing the Peppermill and providing your feedback. We hope to see you again soon.

10/10 超赞

Dennis

满意:清洁度、员工和服务、住宿条件和设施
Stayed in the Tuscany suites tower. Absolutely top notch! Room, restaurant, bar couldn’t have been better. We are experienced world travelers.
2024 年 4 月入住 2 晚
Service Excellence 于 2024年04月22日 的回复
Good morning, Dennis, thank you for choosing the Peppermill and rating a 5 out of 5 stars. We are glad to hear you enjoyed your stay, we look forward to your return.

6/10 一般

Efren

2024 年 1 月入住 1 晚
Service Excellence 于 2024年04月28日 的回复
Efren, thank you for being our guest and please be sure to text our Service Excellence Team for assistance with any issue before, during or after your stay. We look forward to welcoming you back in the near future.

8/10 还可以

Marcus

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peppermill was ok
2024 年 1 月入住 2 晚
Service Excellence 于 2024年04月21日 的回复
Good afternoon, Marcus, thank you for choosing the Peppermill Hotel Resort Casino and thank you for your rating of 4-stars. We hope to see you again soon.

8/10 还可以

Bharath,Renton

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and courteous staff with high quality service. I had misplaced my credit card, but the staff was able to locate in minutes even late in the night. Variety of food options. Only knit is, reception and casino has strong smoke smell.
2024 年 4 月入住 4 晚
Service Excellence 于 2024年04月21日 的回复
Good afternoon, Bharath, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our “Peppermill 4 Diamond Service.” We hope to see you again soon.

10/10 超赞

Krisztian

满意:清洁度、员工和服务、住宿条件和设施
Had a great stay at Peppermill.
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月21日 的回复
Good morning, Krisztian, thank you for choosing the Peppermill and rating your visit with a 5 out of 5 stars. We hope to see you again soon.

10/10 超赞

Fuauli

满意:清洁度、员工和服务、住宿条件和设施
Everything is perfect
2024 年 4 月入住 1 晚
Dan K 于 2024年04月21日 的回复
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 5 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 超赞

Jonathan

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Everything was nice
2024 年 4 月入住 1 晚
Dan K 于 2024年04月21日 的回复
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 5 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 超赞

Derrick

满意:清洁度、员工和服务、住宿条件和设施
It’s very nice
2024 年 4 月入住 1 晚
Dan K 于 2024年04月21日 的回复
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 5 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

8/10 还可以

Whitnie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Dan K 于 2024年04月21日 的回复
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 4 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 超赞

Matt

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Service Excellence 于 2024年04月20日 的回复
Good afternoon, Matt, thank you for choosing the Peppermill and rating 5 out of 5 stars. We hope to see you again soon.

10/10 超赞

Richard

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All excellent.
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月18日 的回复
Richard, we are so grateful for your 5 out of 5 rating and we are so happy to hear that everything was excellent. We hope that you will visit us again soon for another excellent stay!

10/10 超赞

Joan

满意:清洁度、服务设施、住宿条件和设施
Nice place
2024 年 4 月入住 1 晚
Dan K 于 2024年04月18日 的回复
thank you for your review.

4/10 很差

Sarah

满意:住宿条件和设施,员工和服务
The hotel is nice but our bedding was dirty and when we asked to get new bedding we were questioned as to why and they seemed as tho they didn't want to give us new bedding and also our room was located near the loading dock and every time a truck would back up into the dock it would wake us up because of how load the trucks were.
2024 年 4 月入住 2 晚
Service Excellence 于 2024年04月18日 的回复
Sarah, thank you for being our guest and for providing your feedback. We sincerely apologize for the issues you experienced with the bedding. We will bring this to the attention of our Housekeeping Management for training purposes. We also apologize for the noise disruptions you experienced. Please feel free to contact our Service Excellence Team in the future prior to your next visit and let us know what your room location preferences are. Although requests are subject to availability, our team will certainly do their best to accommodate. We hope that you will give us another chance in the future!

10/10 超赞

Raymond

满意:清洁度、服务设施、住宿条件和设施
Swimming pool heated and available for laps. Clock in room was wrong couldn't reset
2024 年 4 月入住 2 晚
Service Excellence 于 2024年04月18日 的回复
Raymond, we greatly appreciate your 5 out of 5 rating and feedback. We are truly sorry for the issues you experienced with the clock in the room. We will be sure to notify our Housekeeping Management of this so that the issue may be addressed for future visits. We hope to see you again soon!

10/10 超赞

Joy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the spa wish the hot tubs accommodated more people
2024 年 1 月入住 1 晚
Service Excellence 于 2024年04月17日 的回复
Joy, we are truly thankful for your 5 out of 5 rating. We hope that you will be able to visit us again soon! Thank you for visiting us here at The Peppermill.

2/10 糟糕

David

满意:住宿条件和设施,清洁度
不满意:员工和服务
Well the room we got was mediocre, the king size bed was the best thing about it. It didn't even have a mirror outside the bathroom. I had to search for a outlet. It was quite a walk from the hotel lobby. Get on one elevator to the third floor, walk down the catwalk to another elevator to the second floor, then all the way down to the last room at the end of the hall where they are doing construction and woke up to hammering and drilling at 9 a.m. right next door. I wouldn't recommend it.
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月17日 的回复
David, we would like to sincerely apologize for any disappointment you felt with your room in our North Wing. We do understand that the wing you were in may not be as luxurious as our Peppermill or Tuscany Tower, however, our North Wing rooms provide a very economical option for our guests. We work diligently to ensure all of our booking platforms describe the full experience of our North Wing including length of travel. Again, thank you for staying with us and we hope to see you again soon

6/10 一般

Tracy

与配偶出行, 商务旅客
满意:住宿条件和设施,员工和服务
不满意:清洁度
We had to have our sheets changed they were dirty. The different restaurants are nice, lots of options. The workout area is nice.
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月17日 的回复
Tracy, thank you for being our guest and sharing your feedback. We are truly sorry for any concerns regarding the cleanliness of the sheets. We passed along your feedback to our Housekeeping management for training purposes to ensure that our staff are more aware of their responsibilities of having everything in guest ready condition going forward. We hope you will visit us again soon!

4/10 很差

Winona

与家人出行, 与配偶出行
满意:清洁度、服务设施、住宿条件和设施
We stayed in the peppermill tower. We did not sleep the two nights we were there. The noise in the rooms next to us plus the noise in hallway kept us up. We stold staff and all they could say was sorry. Very disappointing. On the other hand food was delicious at the restaurants we ate at. Servers were either top notch or didn't care they brought us wrong order. This happened at the Oceania. We could have stayed on the strip for less but it was our son and daughter n laws anniversary we were staying there for. Dont think i would stay there again. The ones we talked to didn't seem to care this happened.
2024 年 4 月入住 2 晚
Service Excellence 于 2024年04月17日 的回复
Winona, we are truly sorry to hear that your visit fell below expectations. We sincerely apologize for the noise disturbances and for the service concerns you had with our staff. We will make sure that your feedback is passed onto the appropriate Management Teams to remind our employees the importance of providing the level of service our guests have come to expect from a Resort of our caliber. Please feel free to contact our Service Excellence Team if you would like to further discuss the details of your visit, and please do not hesitate to reach out to us in the future if you have any concerns or questions, our team would be happy to assist. We hope that you will give us another opportunity in the future to provide you with an excellent visit.

10/10 超赞

Kambiz

与配偶出行
满意:住宿条件和设施,员工和服务
Very nice hotel with friendly staff. Highly recommended.
2024 年 4 月入住 2 晚
Service Excellence 于 2024年04月17日 的回复
Kambiz, thank you so much for your 5 out of 5 rating and comments. We are delighted to hear that you highly recommend our property and we hope you will visit us again soon!

10/10 超赞

Maria

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved the stay, a very nice place, clean, pleasant. I did recommend Peppermill Resort Casino the only thing I didn't like was that I couldn't make my coffee, the coffee maker didn't work.
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月16日 的回复
Maria, we are so happy to hear that you loved visiting us. Thank you for your 5 out of 5 rating. We however apologize for the coffee maker issues and we will be sure that it is repaired for the next guest. Thank you for bringing that to our attention.

10/10 超赞

Eve

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月17日 的回复
Eve, we greatly appreicate your 5 out of 5 rating! Thank you for being our guest and we hope you will visit us again soon.

8/10 还可以

Chad

满意:清洁度、员工和服务、住宿条件和设施
Beautiful room. Check in was effortless, and front desk staff was friendly. The cafe by biscotti’s has an excellent cappuccino!
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月16日 的回复
Chad, thank you so much for being our guest and sharing your comments with us. We are so happy to hear that you were satisfied with your visit. We truly hope you will give us another visit soon!

10/10 超赞

Christian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thank you!!!
2024 年 4 月入住 1 晚
Service Excellence 于 2024年04月16日 的回复
Christian, thank you so much for your 5 out of 5 rating and for being our guest here. We hope to welcome you back here in the near future!