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关于里诺套房的点评

2.5 out of 5
里诺套房
175 E 2nd St, Reno, NV

点评

7.8

还可以

10 分 - 超赞。953 条好评，共有 2388 条点评" "
8 分 - 还可以。754 条好评，共有 2388 条点评" "
6 分 - 一般。347 条好评，共有 2388 条点评" "
4 分 - 很差。155 条好评，共有 2388 条点评" "
2 分 - 糟糕。179 条好评，共有 2388 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

6.8/10

服务设施

7.4/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Qiaoxi

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Kyla 于 2024年04月5日 的回复
Qiaoxi, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Gan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
GOOD
2024 年 1 月入住 1 晚
Virna 于 2024年01月27日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Gan

满意：清洁度、员工和服务、住宿条件和设施
GOOD
2024 年 1 月入住 2 晚
Katie 于 2024年01月23日 的回复
Thank you for staying with us and we appreciate your feedback.

10/10 超赞

YANG

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All things fine, only the style was eld.
2023 年 12 月入住 1 晚
Katie 于 2023年12月27日 的回复
Thank you for staying with us and we appreciate your feedback. We will be renovating soon.

10/10 超赞

Jingshun

2023 年 12 月入住 1 晚
Katie 于 2023年12月27日 的回复
Thank you for staying with us and we appreciate your feedback.

8/10 还可以

Xiaochao

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
very close to downtown
2023 年 10 月入住 1 晚
Front Desk Staff 于 2023年10月9日 的回复
Xiaochao, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Alex

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good for trip
Front Desk Staff 于 2022年12月26日 的回复
Alex, thank you for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

2021 年 7 月入住 2 晚
Front Desk Staff 于 2021年07月23日 的回复
Thank you for the review. Please let us know how we can make that a 5 out of 5. We enjoyed having you stay with us!

10/10 超赞

Jeisy Yanely Cambar

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the clean rooms and the view.
2024 年 5 月入住 3 晚

2/10 糟糕

Craig

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Air conditioner did not work.
2024 年 1 月入住 2 晚

4/10 很差

Lydell

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Carpets stained. Air conditioning did not work. Tv didn’t work. Provided coffee but no cups. Very run down building. I would not stay here again.
2024 年 5 月入住 3 晚

10/10 超赞

Stephen

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Stayed at this property for 2 nights and really enjoyed it. Convenient location downtown, close to casinos and other attractions. Very well appointed rooms with good security. As well they do not charge resort fees which is a big bonus!! Stay here and you will not be disappointed.
2024 年 4 月入住 2 晚
Virna 于 2024年05月12日 的回复
We are delighted that you enjoyed your stay with us and look forward to hosting you again. We appreciate your feedback!

8/10 还可以

lisa

与家人出行
满意：员工和服务
an older property in the older part of down town. Several homeless on the street. the room was good, the carpets had burn marks, but the beds were soft and clean. good water pressure in the shower. We were on the 17th floor with good views.
2024 年 5 月入住 1 晚
Virna 于 2024年05月11日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Dana

满意：员工和服务，清洁度
2024 年 3 月入住 4 晚
Virna 于 2024年05月12日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Miss

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Virna 于 2024年05月12日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Sheldon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月11日 的回复
Sheldon, thank you for staying with us. We appreciate your feedback!

10/10 超赞

Meghan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Virna 于 2024年05月12日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Virna 于 2024年05月11日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Nick

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月11日 的回复
Nick, thank you for staying with us. We appreciate your feedback!

8/10 还可以

Neida

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Kyla Alisna 于 2024年05月11日 的回复
Neida, thank you for staying with us. We appreciate your feedback!

6/10 一般

Stanley

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Parking was around the block
2024 年 4 月入住 2 晚
Virna 于 2024年05月10日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Rail

满意：清洁度、员工和服务、住宿条件和设施
Parking is not easy, rooms are good
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月9日 的回复
Rail, thank you for staying with us. We appreciate your feedback and will be addressing your concerns regarding our parking situation.

8/10 还可以

Jacqui

满意：员工和服务
2024 年 5 月入住 1 晚
Virna 于 2024年05月10日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Chinh

满意：清洁度
2024 年 4 月入住 1 晚
Virna 于 2024年05月10日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Liangui

与家人出行
不满意：服务设施，清洁度
I stayed for 3 nights. The room itself is very clean and is very quiet. Except providing one conditioned shampoo and one bar soap upon arriving, no amenities and no house keeping at all for all 3 days. bed, bathroom and trash stayed the way you left all three days . Key card were not working all 3 days. Need go back to front desk re-key each time. But for the price, I don’t mind. For me , cleanness and quiet is most important. I will book again next time when I’m in Reno.
Kyla Alisna 于 2024年05月7日 的回复
Liangui, thank you for staying with us! We appreciate your feedback and will be addressing your concerns.

4/10 很差

Maria

与家人出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Very old property. The carpet is old and has a musty smell to it. The shower/tub has stains. Even if it’s been cleaned, it doesn’t smell or look like it because it’s very old. The furniture is also very outdated and bed is lumpy and uncomfortable. Needs a good renovation and refurbished to at least make customers feel like they are in a clean and sanitary environment.
2024 年 4 月入住 3 晚
Kyla Alisna 于 2024年05月7日 的回复
Maria, thank you for staying with us. We appreciate your feedback and will be addressing your concerns. We are currently undergoing renovations.

8/10 还可以

Martin

满意：员工和服务，清洁度
Solo fue el inconveniente de los estacionamientos que estaban algo retirados al hotel.
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月7日 的回复
Gracias por quardarte con nosotoros y por su comentarios!

8/10 还可以

david

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
N/a
2024 年 5 月入住 1 晚
Kyla Alisna 于 2024年05月4日 的回复
David, thank you for staying with us. We appreciate your feedback!

8/10 还可以

david

满意：住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Marie Collienne，montreal

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Walking distance from the bus depot.
2024 年 4 月入住 4 晚
Virna 于 2024年05月4日 的回复
We appreciate your feedback and thank you for staying with us!

6/10 一般

Juan Rogelio

与配偶出行
满意：清洁度
En general servicios estandar, faltan amenidades. Las maquinas de hielo descompuestas, el telefono en la habtacion no funcionaba, no habia caja de seguridad.
2024 年 4 月入住 2 晚
Virna 于 2024年05月3日 的回复
Our property is currently undergoing renovations and also addressing the non-working ice machines and phones. We appreciate your feedback and thank you for staying with us.

10/10 超赞

Martin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right in Reno, close to the River Walk. Reno was pretty quiet while I was there. Convenient parking and good dining options. Facilities are a little aged, room was good, good bed, AC, bathroom, counter space adequate, plugs adequate, good TV, helpful staff.
2024 年 4 月入住 2 晚
Virna 于 2024年05月3日 的回复
We appreciate your feedback and glad you had a nice stay with us! We look forward to hosting you again!

8/10 还可以

Alfredo

2024 年 4 月入住 2 晚

10/10 超赞

Neita

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Service are good. Once we get there the they check us in very quick. Nice room and clean too.
2024 年 4 月入住 1 晚
Virna 于 2024年05月1日 的回复
We appreciate your feedback and thank you for staying with us! We look forward to hosting you again!

4/10 很差

Carole

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Virna 于 2024年05月1日 的回复
We appreciate your feedback and thank you for staying with us!

6/10 一般

April m

The hotel is clean and nice, however the a/c was broken in our room and it was very warm all night and the bed was not very comfortable
2024 年 4 月入住 1 晚
Virna 于 2024年05月2日 的回复
We apologize for the inconvenience, the issue with the AC has been addressed. We appreciate your feedback and thank you for staying with us!

8/10 还可以

Judith

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Kyla Alisna 于 2024年04月29日 的回复
Judith, thank you for staying with us. We appreciate your feedback!

8/10 还可以

Justin

与配偶出行
满意：员工和服务，清洁度
It was a nice spot to stay at
2024 年 4 月入住 1 晚
Virna 于 2024年04月25日 的回复
We appreciate your feedback and thank you for staying with us!

10/10 超赞

Debra

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was wonderful, room was clean and very pleasant experience.
2024 年 4 月入住 2 晚
Audrey 于 2024年04月24日 的回复
Debra, we are glad you enjoyed your stay! Thank you for staying with us!

10/10 超赞

nathan

商务旅客
They were very lovely
2024 年 4 月入住 1 晚
Audrey 于 2024年04月24日 的回复
Thank you for staying with us! We appreciate your feedback.

10/10 超赞

Jacob Roberto

团体旅客
Good
2024 年 4 月入住 1 晚
Audrey 于 2024年04月24日 的回复
Jacob, thank you for staying with us! We appreciate your feedback !

2/10 糟糕

Magally

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
parking, room to old .
2024 年 4 月入住 1 晚
Virna 于 2024年04月24日 的回复
We are sorry you weren't happy with the parking and find our room too old. Our property is currently undergoing renovations and we are excited on the future development as well as getting back our own parking garage. Thank you for your feedback!

10/10 超赞

Brent

满意：清洁度、员工和服务、住宿条件和设施
Loved the marble bathroom.
2024 年 4 月入住 1 晚
Audrey 于 2024年04月24日 的回复
Brent thank you for staying with us, we appreciate your feedback!

4/10 很差

Ashkan

不满意：清洁度、员工和服务、住宿条件和设施
Avoid this area
2024 年 4 月入住 1 晚
Virna 于 2024年04月22日 的回复
We are sorry but you did not specify if you had an issue with your stay. We wish you well on your future hotel stays.

6/10 一般

Afshin

与家人出行, 商务旅客
不满意：住宿条件和设施
Standard room - no frills. Very old decor. Old furniture. Property minimally kept up. Will not stay here again.
2024 年 4 月入住 2 晚
Virna 于 2024年04月22日 的回复
We appreciate your feedback. We are undergoing renovations and are excited on the future development of our property. Hopefully when the renovations are done you would try us again. We wish you well on your future hotel stays!

8/10 还可以

Alan

团体旅客
满意：员工和服务，清洁度
不满意：服务设施
Ventilation was bad
2024 年 4 月入住 2 晚
Audrey 于 2024年04月19日 的回复
We apologize for the bad ventilation. We appreciate your feedback. Thank you for staying with us!

10/10 超赞

Bart

满意：清洁度、员工和服务、住宿条件和设施
Really great. Very happy with my two daughters. Perfect
2024 年 4 月入住 1 晚
Audrey 于 2024年04月19日 的回复
Bart, thank you for staying with us. We appreciate your feedback!

8/10 还可以

John，Tahoe City

满意：住宿条件和设施，员工和服务
I stay here a few times a year when i come down from tahoe...its safe cinvenient and cost effective.
2024 年 4 月入住 2 晚
Virna 于 2024年04月19日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

LLunuel

2024 年 4 月入住 2 晚
Virna 于 2024年05月9日 的回复
We appreciate your feedback and thank you for staying with us!

8/10 还可以

Mag

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The first night we were there, the air conditioning wasn't working and it was very warm in the room. We came into the room pretty late in the night after a long day at the convention center. It was late and we were way too tired to realize the air conditioning wasn't working. My daughter had a difficult time sleeping in the heat. The next day, we notified the staff and they were very quick and attentive to fix the air conditioner and the filter. The air output was low in that room and wasn't cooling down, so they gave us another room almost immediately. Our stay in the new room was much more comfortable with the cooling. The staff were very friendly and very helpful. The rooms and the hallways were very clean. Parking was quite easy although it is across the street. There is a microwave in the lobby and it was well kept and clean. I would have rated 5 stars for our stay if it wasn't for the air conditioner issue on the first night.
Virna 于 2024年04月17日 的回复
We appreciate your feedback and kind words about our staff. We are glad that we were able to make your stay comfortable by fixing the issue you encountered on your first night. We look forward to hosting you again!