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关于汤普列斯套房里士满哥伦比亚角酒店的点评

2.5 out of 5
汤普列斯套房里士满哥伦比亚角酒店
591 Columbia Point Dr, Richland, WA

点评

8.2

很好

10 分 - 超赞。96 条好评,共有 215 条点评" "
8 分 - 还可以。69 条好评,共有 215 条点评" "
6 分 - 一般。27 条好评,共有 215 条点评" "
4 分 - 很差。13 条好评,共有 215 条点评" "
2 分 - 糟糕。10 条好评,共有 215 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Jered

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Chad

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Townplace suites was a nice motel. However I learned an important lesson from this overall experience. I will never use Expedia again nor would I recommend anyone else use their service.
2024 年 2 月入住 6 晚
Chloe 于 2024年03月20日 的回复
Chad,Thank you for taking the time to voice your concerns about your stay. I am sorry for these inconveniences, and will be discussing your feedback with the team.

10/10 超赞

Robert Francis

2024 年 2 月入住 4 晚
Chloe 于 2024年03月20日 的回复
Robert,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 超赞

Korlin

Our room has two queens. It was large, comfortable and quiet (Wednesday night)
2024 年 2 月入住 1 晚
Chloe 于 2024年02月19日 的回复
Korlin,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 超赞

Jeremy

Clean, friendly and what was expected.
2024 年 1 月入住 2 晚
Chloe 于 2024年02月19日 的回复
Jeremy,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 超赞

Blake

Chloe 于 2024年02月19日 的回复
Blake,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 还可以

Caleb

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Chloe 于 2023年12月26日 的回复
Caleb, we greatly appreciate your feedback.

10/10 超赞

Deborah

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We love the location of this hotel. It’s across the street from many nice restaurants that face the river. The hotel rooms are large and very clean.
2023 年 11 月入住 2 晚
Chloe 于 2023年11月13日 的回复
Deborah, We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 还可以

Andrew

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would recommend
Hotels.com messed up our booking but the hotel made it right. The king bed was a little firm. Other than that it was great.
2023 年 11 月入住 1 晚
Chloe 于 2023年11月6日 的回复
Andrew,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

8/10 还可以

Douglas

与家人出行
满意:员工和服务,清洁度
Family Visit
Bed was hard and carpet was dated and worn.
2023 年 10 月入住 4 晚
Chloe 于 2023年10月23日 的回复
Douglas,Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations.

6/10 一般

Jon

满意:清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚
Chloe 于 2023年10月23日 的回复
Jon,We apologize for any instances that made your stay fall short of 5 stars. Thank you for providing feedback!

10/10 超赞

Dianne

满意:清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚
Chloe 于 2023年10月31日 的回复
Dianne,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 超赞

sherrie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff and the continental breakfast was very good, lots of choices!
2023 年 8 月入住 2 晚
Leslie Ann 于 2023年09月1日 的回复
Sherrie, it is great to hear that your stay with us at Towneplace Suites Richland Columbia Point was wonderful. We hope to serve you again soon!

10/10 超赞

Denise

与配偶出行
满意:服务设施
Nice and convenient location
2023 年 8 月入住 1 晚
Leslie Ann 于 2023年09月1日 的回复
Denise, thank you for taking the time to leave us such a great review about your stay with us at Towneplace Suites Richland Columbia Point.

4/10 很差

真实旅客

Disappointed
The room was disappointing! The air condition unit made horrible noise, and the traffic noise was horrific! They offered free internet streaming in the TV, however the internet speed was so incredibly slow it was a joke!
2023 年 8 月入住 3 晚
Leslie Ann 于 2023年09月1日 的回复
Dear Guest, thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area.

4/10 很差

Darlene,Bellevue

与家人及幼儿出行
不满意:住宿条件和设施
No sound insulation No mattress for crib. Just a piece of cardboard Free breakfast was disappointing
2023 年 6 月入住 5 晚
Allie 于 2023年06月22日 的回复
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of sound insulation, and we will review our room design and make necessary improvements to ensure a more comfortable and peaceful environment for our guests. We also apologize for the lack of a proper mattress for the crib. Your comment has been noted, and we will work on providing better amenities for families traveling with infants. Regarding the breakfast, we apologize if it did not meet your expectations. We appreciate your feedback and will use it to enhance our offerings. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

8/10 还可以

Margie

满意:员工和服务,清洁度
The hotel was remodeling rooms, amenities, and facilities. I would stay here again. I like layout and staff. 3rd floor quiet.
Allie 于 2023年06月22日 的回复
Thank you for your positive feedback, Margie! We're glad to hear that you enjoyed your stay at Towneplace Suites Richland Columbia Point. We appreciate your compliments on our layout, staff, and the quiet atmosphere on the third floor. We look forward to welcoming you back on your next visit.

8/10 还可以

Arthur,Issaquah

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall it was fine. Too much noise from construction above our room. Why would they let them work on a weekend?
2023 年 4 月入住 4 晚
Allie 于 2023年05月5日 的回复
Thank you for taking the time to provide your feedback of Towneplace Suites Richland Columbia Point, Arthur. We apologize for any inconvenience caused by the noise from the construction work. Unfortunately, the construction company is authorized to work on weekends, and we have limited control over their schedule. However, we will do our best to accommodate your preferences for room location and minimize any disruptions during your next stay with us.

10/10 超赞

Erika

2023 年 4 月入住 1 晚
Allie 于 2023年04月27日 的回复
Thank you for taking the time to review your recent stay at the Towneplace Suites Richland Columbia Point, Erika! We are pleased to see that you enjoyed your stay with us and appreciate your positive feedback. If there is anything we can do to improve your next stay, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back soon.

10/10 超赞

Whitney

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved Julia that checked us in! She was so friendly and super understanding of us having little kids. She went out of her way to give us crayons and other little goodies to make us feel welcome, and was very kind even when our neighbors werent appreciative of our kiddos being loud. The area was super close to a great park right along the river with great views and a walking path. Also great dining (Anthony's & Lu Lu's) within walking distance and a grocery store and Starbucks just down the street. We were really pleased witn this spot overall.
2023 年 4 月入住 1 晚
Allie 于 2023年04月14日 的回复
Thank you for taking the time to share your positive experience at Towneplace Suites Richland Columbia Point, Whitney! We're thrilled to hear that Julia made such a great impression on you during check-in, and that you enjoyed the convenient location and nearby attractions. We hope to have the pleasure of welcoming you back soon!

2/10 糟糕

Shannon

与家人出行
不满意:住宿条件和设施,服务设施
Worst bed ever. Like sleeping on plywood with a blanket. Absolutely the worst mattress ever. The pool was down. That’s bad when I booked because of having a pool.
2023 年 3 月入住 2 晚
Allie 于 2023年04月14日 的回复
Dear Shannon, thank you for taking the time to share your feedback. We apologize that you did not find our bed to be comfortable during your stay with us. Our guests' comfort is our top priority, and we are disappointed to hear that we fell short in providing you with a satisfactory sleeping experience. Additionally, we apologize for any inconvenience caused by our pool being down during your stay. We hope that you will give us another chance in the future to provide you with a better experience.

10/10 超赞

John

2023 年 3 月入住 1 晚
Allie 于 2023年04月14日 的回复
Thank you for taking the time to leave a 5/5 rating of Towneplace Suites Richland Columbia Point, John! We're thrilled to hear that you had an excellent stay and we hope to have the pleasure of welcoming you back to Columbia soon.

4/10 很差

Isabel

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Very dirty. Food on kitchen
2023 年 1 月入住 2 晚
Allie 于 2023年02月17日 的回复
Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate all feedback from our guests and use it to continually improve our service. We are sorry to hear that you were disappointed with the cleanliness of our kitchen during your stay. We take the cleanliness and hygiene of our facilities very seriously, and we apologize that your experience did not meet our high standards. We have addressed the issue with our housekeeping and maintenance teams, and have taken additional steps to ensure that the kitchen is thoroughly cleaned and maintained on a regular basis. We are committed to providing a safe and comfortable stay for all of our guests, and we will use your feedback to improve our service and prevent similar issues from occurring in the future. Once again, we apologize for any inconvenience this may have caused, and we hope that you will consider staying with us again in the future.

8/10 还可以

Tanya

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean
I was pleased with my stay for the most part it was quite and clean but when asked about the handicap chairs to get in the pool the girl didn't know how to use it so I didn't get to play in pool or sit in hot tub which was one main reason was staying there and we went down to have breakfast the next morning and it was over they told me the weekend hrs so that was irritating to say the least and I asked for a handicap room and the room was not a handicap room and it was on the 4th floor thank God that they had just got the elevator working again!!!!!
2023 年 1 月入住 1 晚
Allie 于 2023年01月6日 的回复
We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next time you are in Richland Columbia Point!

6/10 一般

TOM

与家人出行
满意:员工和服务
Needs new carpet throughout.
Everything seems to be 15 years old. All of the flooring needs replacing. We kept getting pricked by the carpet tack strip going into the bathroom.
2022 年 12 月入住 1 晚
Allie 于 2023年01月6日 的回复
Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

10/10 超赞

Marissa

带宠物出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
The staff was wonderful.
Allie 于 2022年11月18日 的回复
Hi Marissa! We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 还可以

Patrick

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Week long stay
The hotel was great. W e had a one bedroom suite that was very nice. My son thought the pull out bed was very uncomfortable. Also, the breakfast choices were redundant and had little variety, but overall, we enjoyed our stay.
2022 年 6 月入住 6 晚

6/10 一般

Merrilee

带宠物出行, 与配偶出行
Room was not ready until 2.5 hours past noted check in time. Lots of noise from surrounding rooms all night. Really appreciate their accommodation of our pets, and the location is great if you’re traveling with dogs as the river trail is across the street.
2022 年 5 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
No complaints
Perfect for the family. Breakfast and the pool were great. Room was clean.
2022 年 5 月入住 1 晚

10/10 超赞

chad

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 1 晚

6/10 一般

Chris

2022 年 4 月入住 1 晚

2/10 糟糕

kittrick

2022 年 3 月入住 2 晚
Erin 于 2022年04月25日 的回复
Hello - Thank you for rating our hotel. We are sorry to see that we did not provide you with a satisfactory stay. We hope that you will still consider us again in the future.

6/10 一般

Amanda

满意:住宿条件和设施,清洁度
2022 年 3 月入住 1 晚
Erin 于 2022年03月31日 的回复
Amanda - Thank you for rating our hotel. We are sorry to see that we fell short of your expectations. We hope that we can have the opportunity to provide you with a ten star stay the next time you are in the area!

10/10 超赞

Tara

2022 年 3 月入住 2 晚
Erin 于 2022年03月31日 的回复
Hi Tara - Thank you for rating Towneplace Suites Richland Columbia Point! We are so happy to see that we provided you with a perfect stay while you were in town.

2/10 糟糕

Roxanne

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Not much the entire hotel is just plain dirty. Our bathroom was covered in someone else's hair.The service is terrible. The breakfast was cereal, boiled eggs or yogurt. No silverware and the coffee was weak and cold. We will not stay there again.
2022 年 1 月入住 1 晚
Erin 于 2022年02月25日 的回复
Hi Roxanne - On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

6/10 一般

Jennifer

与家人出行
满意:员工和服务
Hotel was good but was the worst continental breakfast I have ever seen for the price of the room it was the worst I have ever experienced. Breakfast is one of the most important thing I look at in a hotel with a family of 5. Really disappointed
2022 年 1 月入住 1 晚
Erin 于 2022年02月25日 的回复
Jennifer - I hope this message has reached you well. I am sad to see that you were not satisfied with your stay and hope you will give us the opportunity in the future to provide you with the service you need. Thank you for staying with us. Have a wonderful weekend.

8/10 还可以

Gina

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Overall nice kitchen and bath towels
2021 年 9 月入住 5 晚

8/10 还可以

Gail

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Bed is so hard… might was well sleep on the floor
Our only complaint and it’s one that will keep us from stay there again is the bed! We sleep on a firm bed but this bed was crazy hard. We travel and stay in the TriCites at least 4-6 times a year and were excited to add this hotel to our list. Unfortunately not until they change out mattresses
2021 年 10 月入住 1 晚

2/10 糟糕

Rogelio

满意:住宿条件和设施,清洁度
不满意:客房舒适度,员工和服务
Ghetoaway from Seattle
The staff wasn't professional. Me and my family traveled 3.5 hours from Seattle to this hotel just to be put on a non over looking the lake view which we reserved and paid in 3 to 4 weeks in advanced. Should have printed in the website that the lake view was non guranteed so people will be aware. Talk to Asst Manager, still no progress. Will never coming back nor will recommend to my friend, families, and co worker here in Seattle. No thanks..
2021 年 9 月入住 1 晚

8/10 还可以

mark

与家人出行
满意:清洁度、员工和服务、客房舒适度
2021 年 9 月入住 1 晚

10/10 超赞

gary douglas

满意:清洁度、员工和服务、服务设施、住宿条件和设施
lovely waterfront area
2021 年 9 月入住 2 晚

10/10 超赞

Mark

2021 年 7 月入住 1 晚

10/10 超赞

Lorrie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 2 晚

8/10 还可以

Carol

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
35th Anniversary 2.0
I liked the suite... retro 70's. Comfort was ok. Our room had the freeway on 2 sides so a bit noisy and the bed was firm... I prefer softer. But the AC worked and there was no smoke in the room which was very impotant in 107 degree days and poor air conditions outside. We were close to LuLu our favorite restaurant and the dinner cruise we came to Richland to go out on and that was what was important to us.
2021 年 7 月入住 2 晚

10/10 超赞

Ginger

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Trip went smoothly. Cost a little more than another site but it he other site was a nightmare.
2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Thinking a big hotel should not advertise that they serve breakfast then not be prepared when a trip to Costco goes bad and have nothing to feed the people who spent almost 200$ to stay there hoping for breakfast…. Should be more prepared but lovely other than that very clean not far from the river swimming area quiet area and nice for family’s with small children.
2021 年 7 月入住 1 晚

4/10 很差

真实旅客

团体旅客
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
While the room itself was very nice we had several other issues that made us unlikely to stay here again. Our room was missing hand towels, which we requested along with extra coffee and shampoo. After telling us they would bring it shortly, we waited about 2 hours before asking again. Another hour later they finally brought large towels and shampoo but we never received coffee or hand towels despite asking two times. We also found the breakfast selection was severely lacking, especially considering the price point of the hotel. Nothing besides green bananas, boiled eggs, yogurt, and granola bars. As someone who doesn't eat dairy, I had basically no selection. Finally, we did enjoy the pool and hot tub. However the bottom of the hot tub was incredibly rough- more so than the usual texture of a pool or hot tub, which actually ruined my brand new swim suite bottoms. All and all, not a great experience.
2021 年 6 月入住 1 晚

10/10 超赞

真实旅客

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
The hot tub didn't work, everything else was great! Super clean!
2021 年 5 月入住 1 晚

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was above and beyond. I appreciated the manager reaching out to me before i arrived and then the lady checking us in was so friendly and accomodaring.
2021 年 4 月入住 1 晚