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关于里士满希尔顿Home2套房的点评

3 out of 5
里士满希尔顿Home2套房
5950 National Rd E, Richmond, IN

点评

9.2

非常棒

10 分 - 超赞。192 条好评，共有 255 条点评" "
8 分 - 还可以。33 条好评，共有 255 条点评" "
6 分 - 一般。15 条好评，共有 255 条点评" "
4 分 - 很差。7 条好评，共有 255 条点评" "
2 分 - 糟糕。8 条好评，共有 255 条点评" "

9.2/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Pam

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great place to stay. Wish there was a spa / hot tub. Pool is quite small.
2024 年 5 月入住 1 晚
Home2 Richmond 于 2024年05月23日 的回复
Thank you for the feedback!

10/10 超赞

George B，Green Bay

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Easy to find , Home 2 suites are the best ! Friendly staff , clean hotel !
2024 年 5 月入住 1 晚
Home2 Richmond 于 2024年05月23日 的回复
Thank you for the 5 out of 5! We hope you come stay with us again!

10/10 超赞

Janilee

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was great but the area isn’t walking friendly no sidewalks
2024 年 4 月入住 1 晚
Guest Services 于 2024年05月3日 的回复
Hello Janilee, Thank you for your review. We are sorry for the inconvenience that you experienced during your stay. We hope that you will stay with us again.

2/10 糟糕

keith，Muncie

与家人出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Left welcome baskets to be placed in the room for out of Town Mayor who was visiting as a guest speaker for our local High School. All the custom items in the baskets were stolen prior to the guest arriving. Staff gave two different reasons as to at happened and neither made sense or justified the theft. I would not stay or use this hotel chain again due to lack of trust !!!!
2024 年 4 月入住 6 晚
Home2 Richmond 于 2024年05月23日 的回复
Thank you for taking the time to provide us with your feedback.

10/10 超赞

Julie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was nice and comfortable with lots of space.
2024 年 4 月入住 1 晚
Guest Services 于 2024年05月3日 的回复
Hello Julie, we are glad you enjoyed the size of our rooms. We hope you will choose to stay with us again!

10/10 超赞

Chester

满意：清洁度
2024 年 4 月入住 1 晚
Guest Services 于 2024年05月3日 的回复
Hello Chester, Thank you for your 5-star review! We hope to see you again soon!

10/10 超赞

Nicole

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very polite and friendly staff. Rooms are nice and bedding is comfortable.
2024 年 3 月入住 2 晚
Guest Services 于 2024年05月3日 的回复
Hello Nicole, thank you for your review. I am glad that our staff was able to help you! We hope to see you again.

10/10 超赞

Amie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Guest Services 于 2024年05月3日 的回复
Hello Amie, thank you for your 5-star review. We hope you enjoyed everything about your stay, and we hope to have you stay with us again!

10/10 超赞

Jeremy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean and updated
The room is very spacious. Breakfast is ok, nothing really special. Staff are very friendly and welcoming. Very close to several restaurants.
2024 年 2 月入住 1 晚
Home2 Richmond 于 2024年03月5日 的回复
Thank you for the 10/10!

8/10 还可以

Mildred

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Home2 Richmond 于 2024年03月5日 的回复
Thank you!

8/10 还可以

Damien

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 11 晚
Home2 Richmond 于 2024年03月5日 的回复
Thank you for your review!

10/10 超赞

Cara

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Simply the best place we’ve stayed at in Richmond. Clean, friendly, convenient.
2023 年 12 月入住 1 晚
owner 于 2024年01月9日 的回复
Dear Cara thank you for staying with us and we are glad to know your stay was what you expected and more. We are excited to know we reached a perfect score with your stay.

10/10 超赞

Roger

2023 年 12 月入住 4 晚
owner 于 2024年01月9日 的回复
Dear Roger thank you for staying with us and we are glad to know your stay was what you expected and more. We are excited to know we reached a perfect score with your stay.

6/10 一般

Robert，Fort Wayne

与家人出行
满意：服务设施，清洁度
不满意：住宿条件和设施，员工和服务
Checked in around 7p, no one was at feont desk for about a half hour. Cleaning staff was available, folding sheets in the dining area....but front desk was unavailable, short staffed to save money i spose. Windows have some debris all over them like wet newspaper.
2023 年 12 月入住 1 晚
owner 于 2024年01月9日 的回复
Dear Robert thank you for staying with us and we are sorry to hear about your stay and that I wasn't what you expected.

6/10 一般

Dustin

与家人及幼儿出行, 与家人出行
满意：员工和服务，清洁度
Overall, I'd stay here again, but we did have problems, which I was told were all in the process of being addressed. The outside back door locked at 7am, the pool was closed, and the blinking smoke detector light in the room which annoyed everyone. The room was clean, and the bed was comfortable. The property was quiet. Call and ask about the pool, because we were not told that it would be closed.
2023 年 12 月入住 2 晚
owner 于 2024年01月9日 的回复
Dear Dustin Thank you for staying with us we are sorry to hear the issues with your stay and hope everything was resolved.

8/10 还可以

Brooke

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
owner 于 2024年01月9日 的回复
Dear Brooke thank you for staying with us and we hope you enjoyed your stay.

10/10 超赞

Carolyn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay!
We enjoyed our 1-night stay at this hotel and would stay there again if we are in the area. The breakfast was great and the employee working in that area was on top of everything and very courteous. Our room was quiet and large enough to accommodate our family. The pool was amazing and felt warm, which is rare for hotel pools that we have stayed at in the past. Overall pleased with our experience.
2023 年 12 月入住 1 晚
owner 于 2024年01月9日 的回复
Dear Carolyn thank you for staying with us and we are glad to know your stay was what you expected and more. We are excited to know we reached a perfect score with your stay.

10/10 超赞

Courtney

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Nice clean hotel, all the staff we came in contact with was friendly and helpful. Rooms were nice sized and had all the amenities we needed. Pool was clean and warm, and the breakfast was good. Would definitely stay here again!
2023 年 12 月入住 1 晚
owner 于 2024年01月9日 的回复
Dear Courtney thank you for staying with us and we are glad to know your stay was what you expected and more.

10/10 超赞

Marsha

与家人出行
Everyone is so friendly and helpful
2023 年 11 月入住 1 晚
owner 于 2023年11月8日 的回复
Dear Marsha, thank you for staying with us and for the great review. We strive to make a 5 out of 5 and we are very pleased we met those expectations with your visit. We hope to see you again in the future.

6/10 一般

Brad

2023 年 10 月入住 1 晚
owner 于 2024年01月9日 的回复
Dear Brad thank you for staying with us and we are sorry to hear about your stay.

10/10 超赞

Barbara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent place to stay!
Beautiful suit! Newly renovated and very clean & comfortable bed.
2023 年 10 月入住 1 晚
owner 于 2023年10月25日 的回复
Dear Barbara, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

6/10 一般

James

与家人出行, 带宠物出行
满意：员工和服务
Microwave/convection oven never worked properly. Dog walk area was not kept up well,
2023 年 9 月入住 7 晚
owner 于 2023年10月25日 的回复
Dear James, thank you for staying with us and we are sorry to hear your visit wasn't what it should be and completely unacceptable. We take customer satisfaction very seriously and our number one priority, and we are working on these issues to make it a great stay for our customers. We are truly sorry for the inconvenience, and we will continue to strive to do better

10/10 超赞

Clay

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great stay. No complaints whatsoever.
2023 年 9 月入住 2 晚
owner 于 2023年10月25日 的回复
Dear Clay, thank you for staying with us and we a glad to know you enjoyed your stay with us.

10/10 超赞

CHRIS

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious and clean rooms.
2023 年 9 月入住 2 晚
owner 于 2023年10月25日 的回复
Dear Chris, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

4/10 很差

Peter，Healy

与家人出行
不满意：员工和服务，清洁度
Not the best place to stay. When we pulled out our couch bed the mattress was stained and gross! When we went to the front desk to ask for a new room they were very hesitant to get us another room. They finally did. When we pulled the table out in our new room in the morning for breakfast it was filthy and had definitely not been cleaned by housekeepers.
2023 年 9 月入住 1 晚
owner 于 2023年10月25日 的回复
Dear Peter, thank you for staying with us and we are sorry to hear your visit wasn't what it should be and completely unacceptable. We take customer satisfaction very seriously and our number one priority, and we are working on these issues to make it a great stay for our customers. We are truly sorry for the inconvenience, and we will continue to strive to do better

10/10 超赞

Jamie

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All was nice the hotel was very clean no problems checking in.
2023 年 9 月入住 1 晚
owner 于 2023年10月25日 的回复
Dear Jamie, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

10/10 超赞

Alexander

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
owner 于 2023年10月25日 的回复
Dear Alexander, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

10/10 超赞

Antwan

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
owner 于 2023年10月25日 的回复
Dear Antwan, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

10/10 超赞

Jeff

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We liked the manager’s reception. Also, we were able to put our bikes in a room by the front desk instead of in our hotel room.
2023 年 8 月入住 1 晚

10/10 超赞

Lori，Plainfield

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazingly quiet for being right by the interstate. Thoroughly enjoyed my stay. Good breakfast.
2023 年 8 月入住 1 晚

10/10 超赞

kirk

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

10/10 超赞

Gaspar Gabor

2023 年 7 月入住 6 晚

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would have been nicer had there been another set of elevators at the other end of the hotel. Wasn’t many parking options at the main door, so we had to park at the back but then walk to the main doors to get to the elevator and then our room was at the back of the building on the 4th floor. Other than that, the room was great, staff was very pleasant, breakfast was eh. Overall, great stay.
2023 年 7 月入住 1 晚
Home2 Staff 于 2023年08月2日 的回复
Hi Lisa - Thank you for your valuable feedback! We are glad your enjoyed your overall stay, and we apologize for not being able to accommodate you fully. We hope you come back to stay with us!

4/10 很差

真实旅客

与家人出行
满意：住宿条件和设施
不满意：清洁度、员工和服务、客房舒适度
2023 年 7 月入住 1 晚
Home2 Staff 于 2023年08月2日 的回复
Thank you for your valuable feedback!

10/10 超赞

Kathy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
A perfect place for home base as we went around Richmond. I do wish there was a can opener but other than that, very nice! Beds a little uncomfortable but I didn't mind.
2023 年 7 月入住 2 晚
Home2 Staff 于 2023年08月2日 的回复
Hi Kathy - Thank you for the good review. We are glad that we served as a relaxing place for you to come back to. We do hope you stay with us again!

10/10 超赞

Elizabeth

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Nice place and staff was very accommodating at check in.
2023 年 7 月入住 1 晚
Home2 Staff 于 2023年08月2日 的回复
Hi Elizabeth - Thank you for the great review. We are happy that our accommodations were helpful. We will pass this along to the team. Hope you stay with us again!

10/10 超赞

David

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The staff was excellent! They went over and beyond all my expectations in serving our large family gathering.
2023 年 7 月入住 2 晚

10/10 超赞

William

2023 年 7 月入住 1 晚
Home2 Staff 于 2023年08月2日 的回复
Hi William - Thank you for the great review. We value your feedback.

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

10/10 超赞

John

2023 年 6 月入住 1 晚
Home2 Staff 于 2023年08月2日 的回复
Thank you for your feedback, we appreciate it!

10/10 超赞

Timothy

2023 年 6 月入住 1 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

10/10 超赞

Jill

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel was great and easy! Good breakfast too!
2023 年 6 月入住 1 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

6/10 一般

Margerie

与家人出行
满意：员工和服务，清洁度
不满意：客房舒适度
NO REST FOR THE WEARY BUT VERY FRIENDLY STAFF
The bed was lumpy and uncomfortable, the pillows were TOO SOFT; no matter how many adjustments we made with the pillows, and constantly moving around, just couldn't get comfortable. Therefore, we did not have a good night's rest during the entire stay.
2023 年 6 月入住 3 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

10/10 超赞

Sarah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Everything was very clean. Room was large with enough space for everything.
2023 年 6 月入住 2 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

10/10 超赞

Amanda

2023 年 6 月入住 2 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

10/10 超赞

Nicole

2023 年 6 月入住 1 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

10/10 超赞

David

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice & quiet, easy access to highway, beautiful lobby & rooms.
2023 年 5 月入住 2 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

10/10 超赞

david

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice place check in was easy.the front desk person was very kind and considerate as my wife and I are disabled.The hotel was pretty full and still was nice and quiet.We will stay there again
2023 年 5 月入住 1 晚
gm 于 2023年07月6日 的回复
Thank you for your feedback.

2/10 糟糕

James

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Easy to reach from hiway
2023 年 5 月入住 6 晚
GM 于 2023年05月19日 的回复
Thank you for the feedback.

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful property very accommodating to our 2 dogs and 2 cats
2023 年 5 月入住 1 晚
GM 于 2023年05月19日 的回复
We are glad you enjoyed your stay here with us.