used to be good under Sheraton group
it is now Radisson which I dont expect such a poor maintenance.
I stayed in 7 floor, corridor carpet was wet, leakage of water from ceiling
but it least they have a bucket to collect the water.
will not stay this hotel again
Terrible reception horrible check in and unconsidered Managment
WENDELL QUESADO
2024 年 4 月入住 1 晚
8/10 还可以
Gonzalo Vicente Diaz,Quito
与家人及幼儿出行
2024年04月23日
满意:清洁度、员工和服务、服务设施
Clean and safe but old
Gonzalo Vicente Diaz
2024 年 4 月入住 4 晚
6/10 一般
Cristiano
与家人及幼儿出行
2024年03月27日
不满意:清洁度、员工和服务、服务设施
Serviço de quarto muito fraco, várias vezes tivemos que chamar a tardinha quando retornávamos ao quarto e via que não foi feita a arrumação, tirando o dia que não fizeram.
Cristiano
2024 年 3 月入住 7 晚
2/10 糟糕
David,Omaha
2024年03月25日
不满意:清洁度
David
2024 年 3 月入住 1 晚
2/10 糟糕
Nate
2024年03月21日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My wife and I had reservations from March 19-21st at Wyndham Rio Barra. I paid 238.21 plus a fee for using the pool/beach.
The issue was with check-in. We arrived at the hotel at 1:30pm. We understood we were early. We did a precheck in and was told to return at 3pm and the room would be ready and we’d get the room keys. We go eat and return at 3:30pm.
We’re told by the front desk the room is not ready yet. We’re asked to sit in the lobby and the room would be ready in about 10 mins. I asked if there was another room they could put us in? The response was “we can’t put you in a different room. Naturally I’m a bit annoyed. So I asked if they would be discounting the room at all since it was not ready? They said a manager would need to approve that and they were unavailable for the next 30-40 mins. So we are asked again to sit and wait in the lobby. I asked the front desk to let the manager know I was not happy with the checkin process and wanted to them also to inquire about the discount.
Another 15-20 mins pass and I return again to ask about any update. The room was still not ready. Finally about 5 mins later were called over to the front desk and were given our keys. Over an hour had passed from the original checkin time of 3pm. I asked the staff what the manager said about discounting the room for the checkin inconveinence and here is what I was told the manager said…”checkin starts at 3pm and there was nothing they could do.”
Terrible mgmt. Stay elsewhere.
Nate
2024 年 3 月入住 2 晚
10/10 超赞
Vashtie
与配偶出行
2024年03月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
So, in a previous post about the towels…. That was true. They took the towels in cleaning and did not leave towels for us to use. Besides that, we completely enjoyed our stay and would return. I enjoyed my conversations with employees there, Alek at the front instantly eased our fears about the language barrier and was very helpful. Would love to Thank him again!