庭院

关于万豪河滨会议中心的点评

3.5 out of 5
万豪河滨会议中心
3400 Market Street, Riverside, CA

点评

8.4

很好

10 分 - 超赞。570 条好评,共有 1010 条点评" "
8 分 - 还可以。212 条好评,共有 1010 条点评" "
6 分 - 一般。101 条好评,共有 1010 条点评" "
4 分 - 很差。70 条好评,共有 1010 条点评" "
2 分 - 糟糕。57 条好评,共有 1010 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was great! The check-in was easy and they could not have been more welcoming at check-in. The breakfast was amazing and everything else was great too!
2017 年 12 月入住 1 晚

8/10 还可以

kai

满意:清洁度、住宿条件和设施、客房舒适度

8/10 还可以

Kwai sang albert

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Kenneth

满意:清洁度、员工和服务、住宿条件和设施
Cleanliness
2024 年 5 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月27日 的回复
Dear valued guest,I hope this message finds you well.On behalf of the entire team at the Marriott Riverside, I want to extend our heartfelt thanks for your wonderful 5-star review! We are delighted to hear that you found our hotel clean and enjoyed your stay with us.Your positive feedback serves as a great motivation for our staff to continue providing exceptional service and maintaining high standards of cleanliness. We strive to ensure every guest has a comfortable and memorable experience, and it’s rewarding to know we succeeded during your visit.We truly appreciate your support and look forward to welcoming you back to the Marriott Riverside in the future. Should you need any assistance or have any special requests for your next stay, please do not hesitate to reach out.Thank you once again for your kind words and for choosing to stay with us.Warm regards,

6/10 一般

Marcela,Yorba Linda

满意:员工和服务
The room Smell awful! Restaurants at the hotel most of the time. So disappointed
2024 年 4 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月27日 的回复
Dear valued guest,I hope this message finds you well. Thank you for choosing to stay at the Marriott Riverside. I am writing to express our sincere apologies for the disappointing experience you had during your recent stay with us.We strive to provide all our guests with exceptional service and a comfortable stay, and it is clear that we fell short of these standards during your visit. Please know that your feedback is taken very seriously, and we are addressing the issues you encountered to ensure they do not happen again.We deeply regret any inconvenience or discomfort you may have experienced, and we hope you will give us another opportunity to provide you with the high-quality service that Marriott is known for.Thank you for taking the time to share your feedback. Your insights help us improve and deliver better experiences for our guests.Best regards,

6/10 一般

christine

与家人出行
It was over priced for the area and value. The wi fi and parking were additional. I have not paid extra for wi fi in years.
2024 年 5 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月25日 的回复
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at the Marriott Riverside. We genuinely appreciate your input, as it helps us to continually improve our services and guest experiences.I am sorry to hear that you felt the pricing did not reflect the value and that you were disappointed with the additional charges for Wi-Fi and parking. We strive to provide a high level of service and amenities, and it is regrettable that we fell short in meeting your expectations.Regarding the Wi-Fi and parking fees, we understand how this can be frustrating, especially since complimentary Wi-Fi has become more common. Your comments have been noted, and we will review our policies to better align with guest expectations. However, as a Marriott Bonvoy member you do get the complimentary Wi-Fi. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Best regards,

10/10 超赞

Regina

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms, friendly staff, close to the convention center/shops/food options
2024 年 5 月入住 1 晚
General Manager 于 2024年05月24日 的回复
Dear Valued Guest,Thank you for choosing Marriott Riverside at the Convention Center. We're pleased our accommodations and friendly service created a wonderful stay. It would be a pleasure to welcome you back. Sincerely,Karla AzaharGeneral Manager

10/10 超赞

Rogelio

满意:住宿条件和设施,员工和服务
2024 年 5 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月25日 的回复
Dear valued guest,Thank you so much for taking the time to share your experience at the Marriott Riverside. We are delighted to hear that you had such a positive stay and rated us 5 out of 5!Your kind words are greatly appreciated, and it is wonderful to know that our team and services met your expectations. We strive to provide exceptional experiences for all our guests, and your feedback serves as a great motivation for our staff to continue delivering high-quality hospitality.We look forward to welcoming you back to the Marriott Riverside in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best regards,

10/10 超赞

Melissa

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy walk to dining. Friendly staff
2024 年 5 月入住 4 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月21日 的回复
Dear valued guest,I hope this message finds you well.On behalf of the entire team at the Marriott Riverside, I wanted to personally thank you for taking the time to rate us 5 out of 5. We are thrilled to know that your stay with us met your expectations and provided you with a memorable experience.Your positive feedback is greatly appreciated and serves as a wonderful motivation for our staff to continue delivering exceptional service. We are committed to ensuring that every guest enjoys their time with us, and it is rewarding to know we succeeded during your visit.Should your travels bring you back to Riverside, we would be delighted to welcome you again. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing the Marriott Riverside. We look forward to hosting you again soon.Warm regards,

10/10 超赞

Jennifer,Irwindale

满意:住宿条件和设施,清洁度
2024 年 5 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月21日 的回复
Dear valued guest,Thank you for taking the time to rate your recent stay with us at the Marriott in Riverside. We are delighted to hear that you had a positive experience and rated us 5 out of 5! Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.If there is anything specific you believe we could improve upon or if you have any additional comments, please feel free to share. We are always eager to enhance our services to ensure an even better stay for our guests.We look forward to welcoming you back to the Marriott in Riverside in the near future.Warm regards,

8/10 还可以

MICHAEL,Indio

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bed was not very comfortable and hot. Walls lacked pictures of any kind. Bathroom was fantastic with a real working fan.
2024 年 5 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月21日 的回复
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at the Marriott Riverside. We greatly appreciate your input as it helps us improve our services.I am sorry to hear that the bed was not comfortable and that the temperature in your room was not to your liking. Your comfort is our priority, and I have shared your comments with our housekeeping and maintenance teams to address these issues promptly.We also noted your comment about the lack of pictures on the walls. We strive to create a warm and welcoming atmosphere in our rooms, and we will consider your suggestion as we continue to enhance our décor.On a positive note, I am delighted that you enjoyed the bathroom and its functioning fan. We aim to provide excellent amenities, and it's great to know that this aspect met your expectations.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.Warm regards,

6/10 一般

Sharon

满意:清洁度
不满意:员工和服务
2024 年 5 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月18日 的回复
Dear valued guest,I hope this message finds you well.Thank you for taking the time to rate your recent stay at the Marriott Riverside. We are happy to hear that you had a positive experience and rated us 3 out of 5!Your feedback is invaluable as it helps us continue to improve our services and ensure a memorable stay for all our guests. We appreciate your kind words and are thrilled that you enjoyed your time with us.If you have any specific suggestions or comments that could help us achieve a perfect 5 on your next visit, please do not hesitate to share. We are always eager to learn from our guests and enhance our offerings.We look forward to welcoming you back to the Marriott Riverside soon. Should you need any assistance with future reservations or have any special requests, please feel free to reach out.Thank you once again for choosing to stay with us and for your wonderful rating.Warm regards,

10/10 超赞

Sharon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was all great
2024 年 5 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月13日 的回复
Dear valued guest,We hope this email finds you well.We would like to extend our sincere gratitude for taking the time to rate your recent stay at the Marriott in Riverside. Your feedback is invaluable to us, and we are delighted to learn that your experience met your expectations, resulting in a perfect 5-star rating.At Marriott, we are committed to providing exceptional service and creating memorable experiences for our guests, and your positive feedback motivates us to continue striving for excellence.Should your travels bring you back to Riverside, we would be honored to host you once again and provide you with another outstanding stay.Thank you for choosing Marriott. We look forward to welcoming you back in the near future.Warm regards,

6/10 一般

Arlene

与配偶出行
They missed cleaning our room 2 times out of our 7 night stay. Also my husband's pants went missing for some reason. The management did nothing about this except give us free breakfast.
2024 年 5 月入住 7 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月12日 的回复
Dear valued guest,I hope this email finds you well.First and foremost, I want to extend my sincerest apologies for the inconveniences you experienced during your recent 7-night stay at the Marriott Riverside. It deeply troubles us to learn that your room was missed for cleaning on two occasions and that your husband's pants went missing during your stay.Upon receiving your feedback, we immediately investigated these matters. Unfortunately, by the time you brought the issue of your room not being serviced to our attention, our housekeeping staff had concluded their shifts for the day. Nonetheless, please rest assured that we have taken the necessary steps to prevent such oversights from occurring in the future.Regarding the missing pants, we understand how distressing it can be to have personal belongings go astray, and we sincerely regret any inconvenience this may have caused. While we were unable to locate the missing item, please know that we have thoroughly reviewed our processes and will continue to emphasize the importance of security and guest satisfaction.I understand that you were offered complimentary breakfast as a gesture of goodwill, but I recognize that this may not fully alleviate the frustrations you experienced. Please know that your feedback is invaluable to us, and we are committed to improving our services based on your comments.Once again, I apologize for the lapses in service and any resulting inconvenience. Should you decide to return to the Marriott Riverside in the future, I assure you that we will make every effort to ensure a flawless and enjoyable stay.Thank you for bringing these matters to our attention, and please don't hesitate to reach out if there is anything further we can assist you with.Warm regards,

8/10 还可以

Charmel,Arroyo Grande

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月11日 的回复
Dear valued guest,I hope this email finds you well.On behalf of the entire team at Marriott Riverside, I want to express our sincerest gratitude for taking the time to rate your recent stay with us. We were thrilled to learn that you had such a positive experience and awarded us a perfect score of 4 out of 4.Your feedback is incredibly valuable to us as we continually strive to provide exceptional service and create memorable experiences for our guests. Knowing that we met your expectations fills us with pride and motivates us to maintain the highest standards of hospitality.We are delighted that you chose to stay with us and that you enjoyed our facilities, amenities, and the service provided by our dedicated team members.Should you plan to visit Riverside again in the future, please do not hesitate to reach out to us directly. It would be our pleasure to welcome you back and ensure that your next stay is equally enjoyable.Once again, thank you for your kind words and for choosing Marriott Riverside. We look forward to the opportunity of hosting you again soon.Warm regards,

4/10 很差

luis ortega

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
mi hijo de 5 aaños le pico en el cuarto en varias partes de su cuerpo pulgas y el aire acondicionado estaba mal porque estaba como caliente
2024 年 5 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月7日 的回复
Dear valued guest,I hope this email finds you well.I am writing to offer my sincere apologies for the disappointment you experienced during your recent stay at the Marriott Riverside, as reflected in your rating of 2 out of 5. Your feedback is invaluable to us, and we are genuinely sorry that we did not meet your expectations during your time with us.We understand that a rating of 2 out of 5 indicates significant dissatisfaction, and we regret that we fell short of providing you with the exceptional experience we strive to deliver to all our guests. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar occurrences in the future.Our team is dedicated to ensuring the comfort and satisfaction of every guest, and we deeply regret any inconvenience or discomfort you experienced during your stay. We appreciate your honesty in sharing your concerns with us, and we will use your feedback as an opportunity for growth and improvement.If you would like to discuss your experience further or if there is anything we can do to make amends, please do not hesitate to reach out to me directly through this email. Your satisfaction is important to us, and we are here to assist you in any way we can.Once again, please accept our sincere apologies for any shortcomings you experienced. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Warm regards,

2/10 糟糕

RAMESH

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月7日 的回复
Dear valued guest,I hope this email finds you well.I am writing to offer my sincere apologies for the disappointment you experienced during your recent stay at the Marriott Riverside, as reflected in your rating of 1 out of 5. Your feedback is invaluable to us, and we are genuinely sorry that we did not meet your expectations during your time with us.We understand that a rating of 1 out of 5 indicates significant dissatisfaction, and we regret that we fell short of providing you with the exceptional experience we strive to deliver to all our guests. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar occurrences in the future.Our team is dedicated to ensuring the comfort and satisfaction of every guest, and we deeply regret any inconvenience or discomfort you experienced during your stay. We appreciate your honesty in sharing your concerns with us, and we will use your feedback as an opportunity for growth and improvement.If you would like to discuss your experience further or if there is anything we can do to make amends, please do not hesitate to reach out to me directly through this email. Your satisfaction is important to us, and we are here to assist you in any way we can.Once again, please accept our sincere apologies for any shortcomings you experienced. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Warm regards,

10/10 超赞

scottie

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean nice staff
2024 年 5 月入住 1 晚
General Manager 于 2024年05月6日 的回复
Dear Valued Guest,Thank you for your feedback! We're delighted to hear you appreciated our facilities' cleanliness and our team's friendliness. We look forward to welcoming you back soon to Marriott Riverside at the Convention Center for another great stay.Sincerely,Karla AzaharGeneral Manager

2/10 糟糕

Fernando,calexico

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
A/C didn’t work
2024 年 4 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月3日 的回复
Dear valued guest,I hope this message finds you well. I wanted to reach out to personally address the issue you experienced with the A/C during your recent stay at the Marriott Riverside.Please accept our sincerest apologies for any inconvenience caused by the malfunctioning A/C unit. We understand how essential a comfortable room temperature is to our guests' overall experience, and we regret that we fell short of meeting your expectations in this regard.Our maintenance team has been alerted to the issue, and they are working diligently to resolve it promptly to prevent any recurrence for future guests. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm Regards,

8/10 还可以

Roberto

2024 年 4 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月18日 的回复
Dear valued guest,I hope this message finds you well.Thank you for taking the time to rate your recent stay at the Marriott Riverside. We are delighted to hear that you had a positive experience and rated us 4 out of 5!Your feedback is invaluable as it helps us continue to improve our services and ensure a memorable stay for all our guests. We appreciate your kind words and are thrilled that you enjoyed your time with us.If you have any specific suggestions or comments that could help us achieve a perfect 5 on your next visit, please do not hesitate to share. We are always eager to learn from our guests and enhance our offerings.We look forward to welcoming you back to the Marriott Riverside soon. Should you need any assistance with future reservations or have any special requests, please feel free to reach out.Thank you once again for choosing to stay with us and for your wonderful rating.Warm Regards,

8/10 还可以

Justin

满意:清洁度、员工和服务、住宿条件和设施
I enjoyed the market the most
2024 年 4 月入住 2 晚
General Manager 于 2024年04月26日 的回复
Dear Valued Guest,Thank you for staying with us and taking the time to leave us a review. We're glad you enjoyed the market, and we look forward to your next visit.Sincerely,Karla AzaharGeneral Manager

4/10 很差

saul

满意:员工和服务,清洁度
2024 年 4 月入住 3 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月25日 的回复
Dear valued guest,I hope this email finds you well. Thank you for choosing to stay with us at the Marriott in Riverside and for providing us with your feedback. We truly value all guest feedback as it helps us identify areas where we can improve and better meet the expectations of our guests.I noticed that you rated your recent stay with us a 2 out of 5, and I wanted to reach out to express our sincere apologies for any shortcomings you experienced during your stay. We strive to provide exceptional service and experiences to all our guests, and it's disheartening to learn that we fell short of meeting your expectations.Your feedback is incredibly important to us, and I would like to learn more about your experience so that we can address any issues and make improvements where needed. Once again, thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

8/10 还可以

Marius,Bellevue

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月21日 的回复
Dear valued guest,I hope this email finds you well. Thank you for choosing to stay with us at the Marriott in Riverside and for taking the time to provide us with your feedback. We truly appreciate your valuable input as we continuously strive to improve and provide exceptional service to our guests.While we're glad to hear that your overall experience with us was positive, we noticed that you rated us a 4 out of 5. Your feedback is important to us, and we would love to learn more about how we can make your next stay even better.If you have any specific comments or suggestions regarding your stay that you'd like to share with us, please feel free to do so. Your input is invaluable to us as we work to enhance the guest experience.Once again, thank you for choosing the Marriott in Riverside. We hope to have the opportunity to welcome you back again soon and provide you with an even more enjoyable stay.Warm regards,

10/10 超赞

Niki

2024 年 4 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月7日 的回复
Dear valued guest,I hope this email finds you well.I wanted to take a moment to express our sincere gratitude for your recent stay at the Marriott Riverside and for taking the time to provide us with a fantastic 5-star rating. Your positive feedback means a great deal to us, and we are thrilled to hear that you had such an excellent experience with us.At Marriott Riverside, we are committed to providing exceptional service and ensuring that each guest has a comfortable and memorable stay. Your glowing rating reaffirms that we are achieving our goal, and it motivates us to continue delivering outstanding hospitality to all our guests.We truly appreciate your support and patronage. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.If there is anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to reach out to us directly.Thank you once again for choosing Marriott Riverside. We appreciate your loyalty and look forward to serving you again soon!Warm regards,

10/10 超赞

Melanie

2024 年 4 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年05月7日 的回复
Dear valued guest,I hope this email finds you well.I wanted to take a moment to express our sincere gratitude for your recent stay at the Marriott Riverside and for taking the time to provide us with a fantastic 5-star rating. Your positive feedback means a great deal to us, and we are thrilled to hear that you had such an excellent experience with us.At Marriott Riverside, we are committed to providing exceptional service and ensuring that each guest has a comfortable and memorable stay. Your glowing rating reaffirms that we are achieving our goal, and it motivates us to continue delivering outstanding hospitality to all our guests.We truly appreciate your support and patronage. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.If there is anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to reach out to us directly.Thank you once again for choosing Marriott Riverside. We appreciate your loyalty and look forward to serving you again soon!Warm regards,

8/10 还可以

Theresa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The front desk employee amazing! The bartender amazing! The breakfast cashier rude and condescending!
2024 年 4 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月14日 的回复
Dear valued guest,Firstly, I want to extend our sincere gratitude for choosing to stay with us at the Marriott in Riverside. We truly appreciate your feedback regarding your recent experience with our staff members, and I would like to personally address your comments.We are thrilled to hear that you had positive interactions with our front desk employee and bartender. Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and it's always rewarding to receive such positive feedback about our team members.However, I am deeply sorry to learn about your less than satisfactory encounter with our breakfast cashier. Please accept my sincerest apologies for any rudeness or condescension you experienced during your interaction. This behavior is not reflective of the level of service we aim to provide, and we take your feedback very seriously.Rest assured, I will be addressing this matter with our breakfast team to ensure that all of our guests are treated with the utmost respect and professionalism at all times. Your feedback serves as an opportunity for us to improve, and I am committed to ensuring that we uphold the high standards of service that our guests expect and deserve.Once again, thank you for bringing this to our attention. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve.If there is anything else I can assist you with or if you have any further feedback to share, please do not hesitate to reach out to me directly.Warm regards,

10/10 超赞

James

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome Staff!!
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月9日 的回复
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 超赞

Ashley

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 4 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月9日 的回复
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 超赞

SUZANNE,PALO ALTO

满意:清洁度、员工和服务、住宿条件和设施
Very clean and friendly staffs
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月4日 的回复
Dear valued guest,I hope this message finds you well. I wanted to take a moment to express my sincerest gratitude for your recent stay with us at the Marriott Riverside. It was truly a pleasure hosting you.Thank you very much for taking the time to rate your experience with us, and for awarding us a perfect 5out of 5 across all categories. Your glowing feedback means the world to us and serves as a testament to our team's dedication to providing exceptional service and hospitality.Your satisfaction is our utmost priority and knowing that we succeeded in making your stay enjoyable and memorable fills us with pride and joy. Your feedback motivates us to continue striving for excellence in everything we do.Should you ever find yourself returning to Riverside, please don't hesitate to reach out to us. We would be absolutely delighted to welcome you back to the Marriott Riverside and to provide you with another outstanding stay.Once again, thank you for your incredible rating and for choosing to stay with us. We truly appreciate your support and look forward to the opportunity to serve you again in the future.Warm regards,

4/10 很差

Marisela

与家人出行
不满意:员工和服务
Very poor management
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月1日 的回复
Dear value guest,I hope this message finds you well. I wanted to reach out to you regarding your recent stay at the Marriott Riverside. We truly value your feedback and take your comments very seriously. I'm sorry to hear that you found our management lacking during your stay, and I want to extend my sincerest apologies for any inconvenience or dissatisfaction this may have caused you.Your comfort and satisfaction are of the utmost importance to us, and we are committed to providing exceptional service to all our guests.We appreciate you taking the time to share your feedback with us, as it helps us identify areas for improvement and strive for excellence in our service delivery. We are constantly working to enhance the guest experience, and your input is invaluable in this process.Once again, I apologize for falling short of your expectations during your recent stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Thank you for choosing Marriott Riverside, and we hope to have the pleasure of hosting you again soon.Warm regards,

10/10 超赞

Sileola

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I just love it. And the bed is so cozy
2024 年 3 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月31日 的回复
Dear valued guest,I hope this email finds you well. I wanted to take a moment to express our sincere gratitude for your recent stay at the Marriott in Riverside and for taking the time to share your feedback with us. Your kind words truly mean a lot to us, and we are thrilled to hear that you enjoyed your experience with us.It brings us immense joy to learn that you found your stay to be exceptional and that you particularly loved the cozy bed. Providing our guests with a comfortable and memorable experience is always our top priority, and we are delighted to know that we succeeded in making your stay enjoyable.Your feedback serves as a great source of motivation for our team, and we are grateful for the opportunity to have hosted you. We hope to have the pleasure of welcoming you back to the Marriott in Riverside in the near future for another cozy and enjoyable stay.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to contact us. We are always here to ensure that your future stays are just as wonderful as this one.Thank you once again for choosing our hotel. We look forward to welcoming you back soon!Warm regards,

10/10 超赞

PAMELLA

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月21日 的回复
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

10/10 超赞

Amparo,Canyon Country

满意:清洁度、员工和服务、住宿条件和设施
Excellent!
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月19日 的回复
Dear valued guest,I hope this message finds you well. On behalf of the entire team here at Marriott Riverside, I wanted to extend our heartfelt gratitude for taking the time to rate your recent stay with us. Your feedback means the world to us, and we're delighted to see that you had a wonderful experience during your time at our hotel.Receiving a perfect 5-star rating from you is truly uplifting and motivates us to continue delivering exceptional service to all our guests. We strive to create memorable experiences, and your positive feedback serves as validation that we're moving in the right direction.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us. Your satisfaction is our top priority, and we're always here to ensure that you have a pleasant and comfortable stay with us.Once again, thank you for choosing Marriott Riverside. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 超赞

Della,Saint Augustine

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Everything around the hotel is accessible to food shopping. The staff was kind and friendly. I would recommend staying at the hotel.
2024 年 3 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月19日 的回复
Dear valued guest,I hope this message finds you well. Thank you so much for sharing your feedback about your recent stay at the Marriott Riverside. We're thrilled to hear that you found our hotel's location convenient and that you enjoyed your experience with us.Your kind words about our staff's friendliness and the accessibility of amenities nearby mean a lot to us. Providing excellent service and ensuring our guests have a comfortable stay is always our top priority, and we're delighted to know that we met your expectations.We truly appreciate your recommendation, and we're honored to have earned a perfect 5-star rating from you. Your satisfaction is what drives us to continuously improve and deliver exceptional hospitality to all our guests.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out to us. We're here to assist you in any way we can.Once again, thank you for choosing to stay with us. We can't wait to welcome you back to the Marriott Riverside for another wonderful experience!Warm regards,

2/10 糟糕

jessica

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Marriott Team 于 2024年03月19日 的回复
Dear valued guest,I hope this email finds you well. I wanted to personally reach out to you regarding your recent stay at the Marriott Riverside. We were disheartened to learn that your experience fell short of your expectations, resulting in a rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have encountered during your time with us.Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensures that we continue to provide exceptional service to all our guests. We would greatly appreciate it if you could share more details about your stay and the specific issues you encountered. Your insights will enable us to address any shortcomings and make necessary enhancements to ensure a more enjoyable experience for our guests in the future.Once again, we apologize for any inconvenience you may have experienced and thank you for taking the time to share your feedback with us. We genuinely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Regards,

10/10 超赞

Ivan,Tehachapi

2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月9日 的回复
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 超赞

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月19日 的回复
Dear valued guest,I hope this message finds you well. On behalf of the entire team here at Marriott Riverside, I wanted to extend our heartfelt gratitude for taking the time to rate your recent stay with us. Your feedback means the world to us, and we're delighted to see that you had a wonderful experience during your time at our hotel.Receiving a perfect 5-star rating from you is truly uplifting and motivates us to continue delivering exceptional service to all our guests. We strive to create memorable experiences, and your positive feedback serves as validation that we're moving in the right direction.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us. Your satisfaction is our top priority, and we're always here to ensure that you have a pleasant and comfortable stay with us.Once again, thank you for choosing Marriott Riverside. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 超赞

Ivan,Tehachapi

2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月9日 的回复
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 超赞

maria

满意:清洁度、员工和服务、住宿条件和设施
Like the hotel really clean
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年04月13日 的回复
Dear valued guest,I trust you're doing well. I wanted to take a moment to express our heartfelt gratitude for your recent feedback regarding your stay at the Marriott in Riverside. Your perfect rating of 5 out of 5 and your kind words about the cleanliness of our hotel truly made our day!Maintaining a clean and comfortable environment for our guests is a top priority for us, and we are thrilled to hear that you appreciated our efforts in this regard. Your feedback serves as a great encouragement to our hardworking team members who strive to uphold the highest standards of cleanliness and hospitality.We are delighted that you had a pleasant experience with us, and we hope to continue exceeding your expectations during future visits. If there is anything else we can do to make your stays even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing the Marriott in Riverside. We look forward to welcoming you back for another exceptional stay soon!Warm regards,

8/10 还可以

Craig

X
2024 年 3 月入住 1 晚
General Manager 于 2024年03月16日 的回复
Dear Valued Guest,Thank you for taking the time to leave such an excellent rating. We're glad to see you had a good time, and we hope that you will allow us to welcome you back for an even better stay soon! Sincerely,Karla AzaharGeneral Manager

4/10 很差

Stephen

I can’t believe I have to pay an additional $25 for hotel parking as well as provide my own drinking water.
2024 年 3 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月12日 的回复
Dear valued guest,Thank you for choosing Marriott Riverside for your recent stay, and for taking the time to share your feedback with us. We genuinely appreciate the opportunity to address your concerns and enhance your overall experience.I understand that additional charges for parking and the absence of complimentary drinking water have left you feeling dissatisfied, and I want to extend our sincere apologies for any inconvenience caused.Regarding parking fees, we acknowledge that this is an aspect of your stay that can impact your overall impression. While parking fees are common in certain locations, we understand the importance of transparency and guest satisfaction. Regarding drinking water, please accept our apologies for any inconvenience caused by the absence of complimentary water in your room. We are committed to providing a comfortable and convenient stay for our guests, and your feedback highlights an area where we can improve.We appreciate your feedback as it helps us identify areas for enhancement. Your satisfaction is our top priority, and we are dedicated to making the necessary improvements to ensure a more enjoyable experience for our guests.Thank you once again for choosing Marriott Riverside. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience.Regards,

10/10 超赞

Art

2024 年 3 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月24日 的回复
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

10/10 超赞

Joanna

与配偶出行
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
I wish during the check in process the person in the front desk a (younger male) I wish he would’ve been more attentive to detail … and maybe suggestive … in regards to letting us know about the amenities the facility had to offer … he was very short with check in and rude… I had to ask questions myself …. Not helpful and it’s disappointing because I called the front desk prior to arrival and the young lady was super helpful. Other than that … great stay!
2024 年 2 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年02月25日 的回复
Dear valued guest,I hope this email finds you well, and I want to express our sincere appreciation for choosing Marriott Riverside for your recent stay. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience.I am truly sorry to hear about the less-than-ideal check-in experience you encountered with our younger male front desk associate. Please accept our sincerest apologies for any inconvenience caused, and rest assured that we take your comments seriously. We understand the importance of a warm and informative welcome, and we will address this matter with our team to ensure that our guests receive the attentive service they deserve.On a positive note, we are pleased to hear that despite the initial check-in experience, you enjoyed a great stay overall. Your kind words regarding the helpful assistance received from our team prior to arrival are encouraging, and we will share your compliments with our staff.We are committed to continuously improving our services, and your feedback is instrumental in guiding us toward that goal. If there are specific details or suggestions you would like to share to enhance future stays, please feel free to let us know.Thank you once again for choosing Marriott Riverside. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,

10/10 超赞

Matthew

团体旅客
Genuinely a great hotel. Rarely do I say that. But we were at a conference at the riverside center and the hotel was literally next door. Perfect location. Staff was accommodating. Rooms were quiet.
2024 年 2 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年02月25日 的回复
Dear valued guest,I hope this message finds you well, and I want to express our heartfelt appreciation for your recent stay at our hotel and for taking the time to share your positive experience.We are thrilled to hear that you found our hotel genuinely great, and we sincerely appreciate your kind words. It's wonderful to know that the proximity to the Riverside Center made your conference experience even more convenient, and that our staff's accommodation and the quiet rooms added to your overall satisfaction.Your feedback is truly motivating for our team, and we are delighted to have exceeded your expectations. If there is anything specific that stood out during your stay or if you have any additional comments, we would love to hear them.Thank you once again for choosing our hotel. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Regards,

10/10 超赞

Simon,Los Angeles

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Natalie Liera Assistant Director of Front Office 于 2024年02月25日 的回复
Dear valued guest,I hope this message finds you well. We want to extend our sincere gratitude for choosing Marriott Riverside and taking the time to provide us with a 5-star rating. Your positive feedback means the world to us!We are thrilled to know that your experience at our hotel met or exceeded your expectations. Our team works hard to ensure every guest has a memorable stay, and your feedback is a wonderful acknowledgment of their efforts.If there's anything more you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and are committed to delivering exceptional experiences.Thank you once again for choosing Marriott Riverside. We look forward to the pleasure of hosting you again in the future.Best regards,

10/10 超赞

Russell

2024 年 2 月入住 1 晚
Natalie Liera Assistant Director of Front Office 于 2024年03月21日 的回复
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Best regards,

6/10 一般

Sandra

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Noisy on the second floor room 203
2024 年 2 月入住 2 晚
General Manager 于 2024年02月21日 的回复
Dear Sandra,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're sorry to hear we fell short of meeting all of your expectations, and we appreciate your constructive feedback. We hope to have the opportunity to impress you the next time you're in the area.Sincerely,Karla AzaharGeneral Manager

10/10 超赞

Joseph

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Team Marriott Riverside 于 2024年02月10日 的回复
Dear valued guest,I trust this message finds you well, and I wanted to take a moment to express our sincere gratitude for choosing the Marriott Riverside for your recent stay.We are truly thrilled to see that you rated us a perfect 10 out of 10. Your high rating is a source of pride for our team, and it motivates us to continually strive for excellence in providing exceptional service to our valued guests.Thank you for taking the time to share your positive experience with us. Your feedback is invaluable, and we appreciate your support. If there are specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about them.We are committed to making every guest's stay memorable, and we look forward to the opportunity of welcoming you back for another outstanding experience in the future.Once again, thank you for choosing Marriott Riverside. Your satisfaction is our priority, and we genuinely appreciate your feedback.Best regards,

10/10 超赞

Randy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Team Marriott 于 2024年02月9日 的回复
Dear valued guest,I trust this message finds you well, and I wanted to take a moment to express our sincere gratitude for choosing the Marriott Riverside for your recent stay.We are truly thrilled to see that you rated us a perfect 10 out of 10. Your high rating is a source of pride for our team, and it motivates us to continually strive for excellence in providing exceptional service to our valued guests.Thank you for taking the time to share your positive experience with us. Your feedback is invaluable, and we appreciate your support. If there are specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about them.We are committed to making every guest's stay memorable, and we look forward to the opportunity of welcoming you back for another outstanding experience in the future.Once again, thank you for choosing Marriott Riverside. Your satisfaction is our priority, and we genuinely appreciate your feedback.Best regards,

10/10 超赞

DONALD DWAYNE

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
DP
Excellent service
2024 年 2 月入住 4 晚
Team Marriott 于 2024年02月9日 的回复
Dear valued guest,I hope this email finds you well, and I would like to extend our heartfelt thanks for choosing to stay at the Marriott Riverside. We are truly delighted to receive your feedback and learn about your experience.Your comment on "Excellent service" is immensely rewarding for our team, as providing exceptional service is at the core of our commitment to our guests. Knowing that we met your expectations is truly gratifying, and I will make sure to share your kind words with our dedicated staff.Additionally, your perfect rating of 10 out of 10 is a tremendous honor for us. It motivates us to continually strive for excellence and deliver outstanding experiences to each and every guest.We genuinely appreciate your feedback, and if there are specific details or moments during your stay that stood out, we would love to hear more about them. Your insights are valuable as we continuously work to enhance our services and provide the best possible stay for our guests.Once again, thank you for choosing Marriott Riverside. We look forward to the opportunity of welcoming you back for another exceptional stay in the future.Best regards,