Upper Lake Robinson Rancheria Resort and Casino Hotels

"Was quiet"

"The whole staff was amazing "

"."

"On my first night there the phone started ringing in the room at 12 o’clock midnight. It rang over six times between midnight and 430. I did call the office at 2:30 and got the answering service. At 4:30 I finally realized I should unplug the phone. I spoke to the office on Saturday morning and was told that it had happened once before. I spoke to the office this morning when I was checking out and said that no one from management had called me on my cell phone. She said that they were aware and that it had happened a week prior in my room. I love staying there and I generally come once a month now, but I was very disturbed. That management did not even acknowledge that 4 1/2 hours of my sleep were disturbed. "

"There were pubic hairs in the shower bottom, along with long curly head hair wrapped around the shower faucet. The room was dark, and I was still able to see that it had been a long time since someone dusted or looked at the top of the curtains. The cobwebs appeared to have been there for a very long time. "

"Loved the view and fenced in dock. It was comfortable and great for our dog to get to sit outside safely. If it was not raining, we would have sat outside every chance possible. But we enjoyed the view indoors too! We also loved how little light pollution there was so we cold enjoy the stars at night. Want a quiet and peaceful place to stay? This is the place for you!"

"We found Laura’s beautiful lake front home perfect for our annual weekend get away. There was plenty of space for private times and lively spaces for our times together. Views of the lake, gorgeous sunrises and birds of all species entertained us. The well appointed kitchen was a great space to prepare our meals. I’d highly recommend this home for a nurturing getaway. "

"As noted in other reviews, this facility is well-located, nicely maintained and clean. Bed was comfortable and everything worked. BUT- I had among the worst check-in experiences ever. Arriving at 9:30p after a long day, the door and night window were locked. I repeatedly called the two posted numbers and rang the night bell, waiting in the cold for over 10 minutes. When the groggy (?) clerk finally arrived, he was apparently unable to login to the reservation system to check me in. He finally gave up, and said he’d give me a room key, and the transaction would be taken care of in the morning. Of course, the room key didn’t work, and after a further delay, he was able to get me into a room on the second floor - nearly 30 minutes after I arrived. And unsurprisingly, the office was locked and unattended the next morning. Definitely not recommended."

"The room had a burned out light which they did not replace on request. The safety latch on the door was broken and they did not repair upon request."