“I booked a suite at this hotel and when I arrived they told me that the jacuzzi in the bathroom was not working so they would put me in a regular room. I said the jacuzzi didn’t matter as I booked the suite for the extra space and balcony. They said they couldn’t accommodate as there is no shower in the suite- only the jacuzzi bath. The lady at the front desk told me the room they were putting me in was more expensive than the suite- this was a lie. After getting Expedia involved they repaired……
“Based on previous reviews, we must have been unlucky. We booked the hotel for a day trip to Gran Sasso, and we wanted a hotel with a swimming pool, a nice outdoor area, and a restaurant. We were therefore very disappointed to find the outdoor areas messy following a party or wedding. The pool wasn't really a pool, but more like a pond—and on top of that, it was full of insects and grass. As the lady at reception said, it’s not a swimming pool but more like a pond... This should have been clearly……
“the hotel was good for a night stay but the room needs some maintenance, specially the bathroom the shower is very small I barely fit thru the glass and needs a overall touch, but the staff was helpful and a quiet room”
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