Thank you for staying with us. We are pleased to see you enjoyed your overall stay with us. In regard to the smoke issue, your concerns will be shared with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon at Extended Stay America - Rochester – Henrietta. Sincerely, General Manager

Dear Sean, We are sorry to hear about the difficulties you faced during your stay. We apologize that we fell short of providing a comfortable and peaceful environment. The presence of long-term tenants and their pets should not detract from the quality of your visit. We are concerned about the issues with the room amenities and overall maintenance of the property you described. We take your comments seriously and actively address these concerns to ensure a better experience for all our guests. Your feedback is invaluable in guiding our improvements. We hope to have the opportunity to restore your confidence in our accommodations in the future.Sincerely,Hotel Management

Dear Arthur, Thank you for your feedback. We're sorry to hear about the noise issues during your stay. Ensuring a peaceful environment is important to us, and we are looking into ways to enhance sound insulation in our rooms. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more serene experience in the future.Sincerely,Hotel Management

Dear Maria, We are delighted to read that you found Extended Stay America convenient for your stay. Providing a convenient experience for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we appreciate your positive feedback. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Bob, Thank you for your feedback and for choosing to stay with us at Extended Stay America. We appreciate your comments regarding our clean and quiet location. We are actively working on refurbishing our rooms, including updating the carpet and furnishings. Your observations are valuable to us as we strive to enhance our guests' experience. We hope you'll visit us again to see the improvements we are making. Your satisfaction is important to us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Arthur, Thank you for sharing your experience. We apologize for any inconvenience you encountered during your stay. Your comfort and satisfaction are important to us, and we regret that you were unable to enjoy a restful night. We appreciate your feedback and hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management

Dear Achibane, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Rachel, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience and disappointment you encountered during your stay. We take your feedback seriously and are addressing the cleanliness issues with our housekeeping team. Your comfort and satisfaction are our top priorities, and we will work diligently to ensure that this does not happen again. We appreciate your understanding and hope to have another chance to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Kimberly, Thank you for sharing your experience, and we apologize for the inconvenience during your stay. We regret that check-in took longer than expected and for any cleanliness and maintenance issues you encountered. Providing prompt and efficient service is important to us, and we are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to improve and serve you better in the future.Sincerely,Hotel Management

Dear Andres, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by pricing fluctuations during holidays. Our goal is to offer affordable accommodations year-round. Regarding walkability, we understand the importance of accessibility and will consider this in our future planning. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management

Dear Bijoux, Thank you for your feedback. We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of shampoo, outdated furniture, rusty appliances, and carpet stains is concerning. We are committed to providing a comfortable and enjoyable experience for our guests, and we take cleanliness and maintenance seriously. Rest assured, we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Maria, Thank you for your positive feedback about your stay at Extended Stay America! We're thrilled to hear that you and your family find our hotel convenient. Providing a comfortable and convenient experience for our guests is our top priority. We look forward to welcoming you and your family back soon!Sincerely,Hotel Management

Dear Maria, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the maintenance and cleanliness concerns is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. If you decide to give us another chance, we will ensure a more pleasant and comfortable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Michelle, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We value your input and hope to have the opportunity to welcome you back for a much more comfortable stay in the future.Sincerely,Hotel Management

Dear James, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our guest experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Juliet, It is disheartening to see your comment, as this is far from what we want our guests to experience. The lapse of service and the overall atmosphere of the property you describe is unacceptable and not representative of the standards we aim to uphold. We understand the importance of feeling safe and comfortable, and we assure you that we will address these concerns to create a more pleasant environment for our guests. We appreciate your patience in these matters and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Jessica, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear crislinda, Thank you for your review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear HEATHER, Thank you for taking the time to share your thoughtful feedback. It is regrettable to see that you encountered some challenges during your stay with us. Please accept our sincere apologies for the lack of kitchenware and the maintenance issues in your room. This falls below the standard of service we strive to deliver. Please know that we keep dishware at the front desk to ensure cleanliness, and our staff provides them upon a guest's request. We're sorry for any miscommunication while checking you in. We will share your valuable insights with our team to ensure such oversights are not repeated. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management

Dear Prashant, We apologize for any discomfort caused by the smell of smoke during your stay. Our property maintains a strict non-smoking policy, and we take reports of violations seriously. We will address this issue promptly with our team to ensure a pleasant environment for all guests. Thank you for bringing this matter to our attention, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Laura, We're thrilled to learn that you enjoyed your time here at Extended Stay America. Thank you for mentioning your appreciation for our thoughtful amenities, like the fully equipped kitchenette facility. We're also pleased you liked our spacious bathroom and comfortable bed. Your satisfaction is our priority, and we're delighted to see that we made this happen for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management

Dear Kevin, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Duane, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear David, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Kenneth, Thank you for taking the time to write a review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Aaron, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Thomas, Thank you for choosing our hotel on your recent visit to the area. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Jamera, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management