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关于罗彻斯特彭菲尔德希尔顿欢朋酒店的点评

2.5 out of 5
罗彻斯特彭菲尔德希尔顿欢朋酒店
950 Panorama Trail South, Rochester, NY

点评

9.2

非常棒

10 分 - 超赞。492 条好评，共有 718 条点评" "
8 分 - 还可以。158 条好评，共有 718 条点评" "
6 分 - 一般。39 条好评，共有 718 条点评" "
4 分 - 很差。12 条好评，共有 718 条点评" "
2 分 - 糟糕。17 条好评，共有 718 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Qiongdan

2023 年 8 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 1 晚

10/10 超赞

Stéphanie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bonne prestation de voyage. Hôtel bien situé, propre et confortable.
2024 年 5 月入住 2 晚

6/10 一般

Steven

No problems with check in or staff availability. Room was clean on arrival and cleaned 1 time during our 3 night stay. Showering was subpar with lukewarm water and slow draining. These issues were not enough to complain about to staff but was not up to a high standard for a $200 a night stay.
2024 年 5 月入住 3 晚

10/10 超赞

Elizabeth

满意：清洁度
2024 年 4 月入住 1 晚

10/10 超赞

Bob

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

EMILY

2024 年 5 月入住 2 晚

10/10 超赞

Karl

满意：清洁度、员工和服务、住宿条件和设施
Every thing was as expected.
2024 年 5 月入住 1 晚

10/10 超赞

Emily

2024 年 4 月入住 1 晚

4/10 很差

Cinthya

不满意：清洁度
Water poodles in the bathtub, disgusting; no night light in the bathroom, extreme bright to use at night. The curtains we not sufficient, the roll up blind was smaller the window and would not darkened the room enough. Breakfast was not what we expected; overcrowded, no place to sit, dishes not replenished in due time. We had a family on top of our room, with children running and jumping off bed way past 10:30pm, it was a nightmare.
2024 年 4 月入住 2 晚

10/10 超赞

Cindy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

10/10 超赞

Faienillek

与家人出行
good service
2024 年 3 月入住 1 晚

10/10 超赞

JOHN

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It took longer than expected for the hot water in the shower when on the 5th floor.
2024 年 3 月入住 2 晚

6/10 一般

Jasher

与家人及幼儿出行
满意：员工和服务
Stay for two nights at this hotel and was drawn to it by the high ratings and reviews both on Expedia and Google. The location is nice and quiet, breakfast was fine (although not as good a variety as Hampton Buffalo we stayed at earlier this month), and staff are friendly. I was underwhelmed overall but the room itself - when we first entered, we felt the old/stale odor, the heater as mentioned in other reviews sounds like jet engine, the desk chair was heavily stained, the beds were very squeaky and could feel the springs, and after laying and bouncing back up from the bed had a few blonde hairs stuck on me (a personal ick.. we have black hair). The saving grace was the upgraded bathroom which was nicely done. Not a 9 rating in my opinion especially compared to the Hampton Buffalo and White Oaks Niagara Canada we stayed at just weeks ago.
2024 年 3 月入住 2 晚

10/10 超赞

Lauren

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great pool and fitness room, very attentive cleaning/supply staff in the breakfast room, good breakfast. Only issue was not enough parking spaces, but front staff was helpful in dealing with the issue.
2024 年 3 月入住 1 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
Rooms were spacious and clean and the breakfast was great!
2024 年 3 月入住 2 晚

10/10 超赞

Joan

2024 年 2 月入住 2 晚

6/10 一般

KERRY

商务旅客
满意：清洁度、员工和服务、服务设施
The hotel was convenient going to and from work. There are grocery stores etc close by. What made me not want to come there again was the bathroom water. The pressure was a stream, even when you change the setting and the “HOT” water was lukewarm at best. The sink faucet was the same. It sounds petty but when you’re doing personal care, hand washing etc it is very important to have hot water.
2024 年 2 月入住 2 晚

10/10 超赞

Abigail

2024 年 2 月入住 1 晚

8/10 还可以

Mehdi

2024 年 2 月入住 2 晚

10/10 超赞

Stéphanie

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Hôtel récent, très propre.
2024 年 2 月入住 2 晚

8/10 还可以

Todd

满意：清洁度、员工和服务、住宿条件和设施
It’s nice
2024 年 2 月入住 1 晚

10/10 超赞

Sara

2024 年 2 月入住 1 晚

8/10 还可以

Nate

2024 年 2 月入住 1 晚

10/10 超赞

Alexandra

满意：员工和服务，清洁度
2024 年 2 月入住 2 晚

10/10 超赞

Shaun

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel
2024 年 1 月入住 1 晚

8/10 还可以

Mario

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

4/10 很差

Jaime

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
2024 年 1 月入住 1 晚

10/10 超赞

Ashley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was the nicest Hampton inn I’ve ever stayed at. Very clean and friendly staff
2024 年 1 月入住 1 晚

8/10 还可以

Sarah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
lovely
it was very nice. the only issue is the rollaway bed we requested did not have a comfortable mattress.
2023 年 12 月入住 3 晚

10/10 超赞

Charles

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 6 晚

6/10 一般

Vinod

与家人及幼儿出行
满意：员工和服务，清洁度
We had booked room with two queen beds. The original room had some key card issues same so the room we got afterwards had two double beds. When we asked we were told all rooms have the same doubled bed configuration. If that’s the case the rooms should not be advertised as two queen beds. The walls are also super thin and the adjacent room was very loud. The property manager at check in was nice and helped us even though she was the only person and seemed overwhelmed.
2023 年 12 月入住 1 晚

10/10 超赞

Jeffrey

2023 年 12 月入住 3 晚

10/10 超赞

Kevin

2023 年 12 月入住 1 晚

10/10 超赞

Darin，Elmira

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 3 晚

4/10 很差

Jacob

与家人出行
不满意：住宿条件和设施，员工和服务
After many year of staying at Hampton’s, this was the first bad experience. We woke up to no hot water in the hotel Saturday morning, went on for 24 hours-no apologies, no offer to refund any part of the stay. The only time when I asked at 8:30pm what they could do they offered for us to pack up and move to another hotel 12 miles away. Front desk staff didn’t even make eye contact, very poor customer service. Our rooms were not serviced at all during our stay either. Just an overall poor experience.
2023 年 12 月入住 2 晚

10/10 超赞

John

2023 年 12 月入住 2 晚

10/10 超赞

Truc Thai Lan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚

10/10 超赞

Gary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice breakfast each morning. Convenient location for our needs.
2023 年 11 月入住 3 晚

10/10 超赞

Brian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great, comfortable location
Room is neat, very comfortable beds, morning free breakfast is outstanding!
2023 年 11 月入住 1 晚

10/10 超赞

Maria

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Elizabeth

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay
Very nice hotel with friendly staff, very clean, beds were comfortable, everything we were looking for.
2023 年 11 月入住 1 晚

8/10 还可以

Amie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place
2023 年 11 月入住 1 晚

10/10 超赞

Patricia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly upon check in. Made us aware of hotel facilities. Room was clean and liked the set up of the room. It was very comfortables.
2023 年 11 月入住 1 晚

10/10 超赞

Joseph

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
Friendly and helpful staff.
2023 年 10 月入住 1 晚

10/10 超赞

Lawrence

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

Nancy

满意：清洁度、员工和服务、住宿条件和设施
Good breakfast starting at 6 am
2023 年 10 月入住 7 晚

10/10 超赞

Andrew

商务旅客
满意：服务设施
Consistent with the brand.
2023 年 10 月入住 1 晚

8/10 还可以

Clyde

满意：清洁度、员工和服务、住宿条件和设施
Wry nice place
2023 年 10 月入住 1 晚