The view of the river was nice.
There was no microwave in the room.
Mary Bean
於 2025 年 7 月住了 4 晚
6/10 一般
Toi
伴侶同遊
2025 年 7 月 21 日
I liked the view 21st floor.
I didn't like that there was no microwave in the room.
Toi
10/10 優異
Dawn
2025 年 7 月 21 日
讚好:整潔度、職員與服務和住宿狀況
parking issue also just how you get from parking lot to hotel room was bit much .
Dawn
於 2025 年 7 月住了 1 晚
8/10 不錯
Norman
家人同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
great spot to be located in.
Norman
於 2025 年 7 月住了 1 晚
2/10 很差
Heather
家人同遊
2025 年 7 月 19 日
Housekeeping bangs on your door multiple times at 7am. They come to your door 40 minutes before checkout time & tell you it’s time to leave
Heather
於 2025 年 7 月住了 2 晚
2/10 很差
Mohammed Sohel
寵物同遊
2025 年 7 月 14 日
Didn’t clean the room. Didn’t make the beds. Filthy elevators and charged for basic things. Will never go back again.
Mohammed Sohel
於 2025 年 7 月住了 3 晚
6/10 一般
Carey
親子同遊
2025 年 7 月 14 日
不滿:整潔度
Hi Hyatt,
All the staff we interacted with were very professional, helpful, and kind. We loved breakfast at Astor on Main . The coffee shop in the lobby was disappointing because it advertised bagels but didn't have these and weren't open on Sunday. We wish that overall the hotel could have been cleaner.
Carey
於 2025 年 7 月住了 3 晚
2/10 很差
Kegyn
2025 年 7 月 13 日
不滿:整潔度、設施服務和住宿狀況
Bathroom is dirty. And our aheets were dirty
Kegyn
於 2025 年 7 月住了 1 晚
10/10 優異
Pat
家人同遊, 商務旅客
2025 年 7 月 11 日
讚好:職員與服務和設施服務
10
Pat
於 2025 年 7 月住了 1 晚
6/10 一般
John
伴侶同遊
2025 年 7 月 7 日
Pros: nice view on high floor; firm bed
Cons: centrally located in downtown Rochester where running into homeless transients and drug addicts is guaranteed day & night; limited dining options within hotel especially in the evening; vending machines? Serious? Hotel is old and it shows. Don't be fooled by the name and pictures.
Conclusion: overall OK; unsafe area; there are better options close by. Will not stay here again.
John
於 2025 年 5 月住了 2 晚
10/10 優異
Samuel (New Haven)
伴侶同遊, 商務旅客
2025 年 7 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was given a complimentary breakfast for free.
Samuel
於 2025 年 7 月住了 1 晚
4/10 欠佳
Amber
家人同遊
2025 年 7 月 6 日
不滿:整潔度、設施服務和住宿狀況
Pool was so cloudy you couldn’t even see the bottom in the shallow end. My girls wouldn’t even go in, and they’re 9 and 11 so if that doesn’t speak volumes when a child won’t even swim in it. Front desk staff wasn’t very friendly or welcoming. Rooms were dirty. The outdoor terrace which was one of the reasons I chose this hotel (plus pool and river view location) wasn’t even open. I paid extra for river view and it was definitely not what I would consider something to pay extra for.
Amber
於 2025 年 7 月住了 1 晚
4/10 欠佳
John (Crystal Lake)
2025 年 7 月 6 日
讚好:職員與服務
不滿:整潔度
The staff is fine. However the resturant which was used for breakfast was disgustingly dirty and ill kept. Especially the carpeted floor. The resurant on the lobby level was fine as well. It is just the breakfast area.
John
於 2025 年 7 月住了 1 晚
2/10 很差
Ankush
家人同遊
2025 年 7 月 2 日
不滿:整潔度、設施服務和住宿狀況
No hot water, definitely not a 4 star. Asked for the room to be cleaned and it was not. Terrible hotel and unfortunately not many options around.
Ankush
於 2025 年 6 月住了 2 晚
6/10 一般
Anjuli
2025 年 7 月 1 日
Anjuli
於 2025 年 6 月住了 1 晚
10/10 優異
Bianca
2025 年 6 月 28 日
讚好:整潔度
front desk was very nice
Bianca
於 2025 年 6 月住了 1 晚
2/10 很差
Qi
2025 年 6 月 26 日
Qi
於 2025 年 6 月住了 4 晚
6/10 一般
Brad
伴侶同遊
2025 年 6 月 23 日
不滿:設施服務
The bar staff was very attendant. Our room had a few issues: no daily room service, had to ask. Supposed to be cleaned every third day but was not. Tiny, tiny soap!! Parking pass did not work first time but did later.