Rockaway Park Hotel with Pool

"The location of the Sheraton New York Times Square Hotel is excellent, but the overall experience was disappointing. I joined Marriott Bonvoy before my stay and received an app notification on arrival morning that my room was ready. However, upon arriving at the hotel, I was told no room was available and that the app was incorrect. After checking back multiple times throughout the day, we eventually returned in the evening and were able to check in just before 7:00 p.m., making for a very long arrival day. There were also repeated credit card charges during the stay ($200 and multiple $150 charges) that were not clearly explained upfront. As an international guest with USD limits on my card, this caused unnecessary stress. While one staff member was eventually helpful in clarifying and stopping further holds, the process lacked transparency. Housekeeping did maintain the room well, but overall the service and communication did not meet expectations. I would not stay here again. "

"Great location great hotel."

"Good "

"Great location. Friendly staff. Super quiet room. All in all a great experience. Thank you. "

"Great location. Love this location and their sister property, "The Frederick" "

"Great location! Comfortable beds with nice sheets! Lovely staff! This is where we usually stay when we’re in NYC"

"I will be going back the hotel. rooms are clean but dated but the water pressure was the best!!! The best shower taken at a hotel. This hotel is in a great area close to many things fun todo. Worth the money and Monhammed checked us in and he was great. "

"The room was huge! Everything was perfect the cleanliness, the staff and the safety. "