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Reviews of Embassy Suites by Hilton Rockford Riverfront

3.5 out of 5
Embassy Suites by Hilton Rockford Riverfront
416 S Main Street, Rockford, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 383 out of 491 reviews" "
Rating 8 - Good. 73 out of 491 reviews" "
Rating 6 - Okay. 23 out of 491 reviews" "
Rating 4 - Poor. 7 out of 491 reviews" "
Rating 2 - Terrible. 5 out of 491 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in great condition. Large rooms. Modern decor with large open space feel. The king room with a river view is worth the upgrade. Bar, restaurant and pool table are great too. The outdoor patio area facing the river is a nice to have option when traveling. Oh and the rooftop bar is AMAZING! I highly recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

ANNA T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique warehouse style decor.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!! From check-in to breakfast. Rooms clean and beautiful. Only negative the Hot tub was out of order. Nice game room, my grandson had a blast.
Stayed 1 night in Mar 2024

10/10 Excellent

Lexi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the industrial yet modern style to the hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was nice in that the exposed brick walls, pipes, ductwork of the old warehouse was unique and nicely done. What I longed for the whole time I was there was more light. I kept wanting to turn on more lights but there weren’t any. I stayed in a double queen bed room and my windows faced the river. The morning sunrise is great but for the bulk of the day, it was so dark, it affected my mood and I just wanted to get out of the room. I am a bit of a sun worshipper so it may not bug you as much as it did me, but this is fair warning to you if you are. Another thing was how housekeeping left my room—the commode was not cleaned, the shower was not cleaned, there were crumbs left underneath the dining table, and I had to go get washcloths. Lastly, the parking was a problem for me. Employees usually park the furthest from the entrance at a business so I suggest you seriously consider relocating the employee parking and make your 3 lots parking structures. Seriously. Lugging luggage, a baby carrier, kids, etc. across the street in the snow/rain/wind was not fun. My experience was quite underwhelming and I probably won’t elect to stay there again. I do have to say, the staff was nice, the amenities were very cool (I didn’t know there was a game room), and the breakfast service was AMAZING.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

larry, SANDWICH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric, Pekin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

Martha

Stayed 1 night in Mar 2024

8/10 Good

Ofer

Liked: Staff & service, property conditions & facilities
Parking
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
The property was nice and the architecture fasinating. Lack of paper products in kitchen. The parking situation spoiled our stay. They were all paid lots that started over at 9:00 with checkout at 11:00.16.50 was rediculous for 24 hours. Didnt have information on things to see. I would not stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Theresa

Liked: Amenities
Great hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Antoinette

Business traveller
Liked: Cleanliness, amenities
Cleaness
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Katrina, Kokomo

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Dogs are allowed to stay for $75. But not really a pet friendly place.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast time
I just wish breakfast would have been served earlier on the weekend. We were unable to have breakfast due to time conflict.
Stayed 2 nights in Feb 2024

8/10 Good

Jessica

Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel was so nice to see another historical building being saved for all to enjoy. Staff was very friendly and informative, especially the breakfast staff so friendly and very accommodating. Would recommend this hotel to anyone. Nice to see the area getting renovated will be nice destination.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect, 1.5 blocks from the arena our hockey team was playing at.
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the river view corner suite. Everything was great. Would go back again for sure .
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed on the property the whole evening. Mother and daughter R&R evening. Every one of the staff members we ran into were all so friendly and very positive attitudes was very cool. The menu pricing in both Restaurants was amazingly affordable! And the food offered was wonderfully fresh, very tasty and portion sizes were large On the Rooftop for appetizers with a wonderful view and Downstairs that evening great dinner! We were able walk directly from our table to the Riverfront Patio then to the lighted river walkway. The only small issue was the pool did have about 35 children for echoey and extremely loud running back and forth large groups of children running and jumping from the pool to hot tub. They were definitely having agreat time. They were sweet kids tho. lol We were just looking for a little more of a relax time but whatever they had fun. Thanks for a great mom and daughter time together it was much needed!! Happy Valentines Day
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great breakfast! Real bacon & eggs and free! River view too!
Stayed 1 night in Feb 2024

10/10 Excellent

Kristopher

Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated old warehouse. The rooms are comfortable, spacious, and quiet. The staff is friendly, the gym is nice, the restaurant has good food. I will stay there again next time I visit Rockford.
Stayed 2 nights in Jan 2024

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brad

Travelled with family, Travelled with group
Beautiful Property & Great Stay!
What a wonderful stay! Our suite was beautiful, clean and comfortable. The entire staff was courteous and attentive. The property is amazing and we highly recommend Embassy Suites in Rockford.
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Stayed 1 night in Jan 2024

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful. Great service.
Stayed 2 nights in Jan 2024

8/10 Good

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cara, Rockford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & modern!
Stayed 1 night in Jan 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Glendelle, Rockford

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside property and rooms was very clean, besides the outside front had food thrown all over! It was very cold so it is understandable as to why as it was not cleaned up. Called the hotel directly for early check in and was on hold for 25 minutes just be put on hold again!
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing. The cleaning department was on point. The Lobby crew was very good also. No complaints at all. Won’t be my last reservation.
Stayed 1 night in Jan 2024

10/10 Excellent

Artisha

Stayed 1 night in Jan 2024