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关于宾馆 的点评

2 out of 5
宾馆
1601 S 8th St, Rogers, AR

点评

5.8
10 分 - 超赞。26 条好评，共有 168 条点评" "
8 分 - 还可以。38 条好评，共有 168 条点评" "
6 分 - 一般。34 条好评，共有 168 条点评" "
4 分 - 很差。30 条好评，共有 168 条点评" "
2 分 - 糟糕。40 条好评，共有 168 条点评" "

6.2/10

清洁度

6.6/10

员工和服务

5.6/10

服务设施

5.6/10

住宿条件和设施

6.6/10

环保

点评

6/10 一般

Jimmy

与家人出行
满意：员工和服务
Bathroom light switch turned off after 30 seconds, no matter which position. Walls are thin, can hear next door neighbor loud conversations/ tv. Area around hotel noisy. Construction around area made finding hotel entrance difficult.
2024 年 5 月入住 1 晚

2/10 糟糕

Benjamin

不满意：住宿条件和设施，员工和服务
10 appliances out of 2 only receptacles in room. Heater wouldn’t keep room warm. No body there after 9:00 am to return deposit. Expedia didnt tell me there would be a deposit. Won’t stay again and don’t plan to use Expedia again.
2024 年 4 月入住 3 晚
Sunny 于 2024年04月10日 的回复
Sorry,I was out of town and my team was managing. So would like to have details of problems you faced. Could not understand why you had heater problems as i just checked and is working fine. Let me know all the problems u have faced in details and shall take care of it ASAP. Yes feel free to call 479 636 1733 x 0 or email me on panchal61@yahoo.com Against your time i will give you a free room.

8/10 还可以

Kurt

与家人出行
满意：清洁度、员工和服务、客房舒适度
Great owners
2023 年 11 月入住 1 晚

6/10 一般

Melody

与配偶出行
不满意：住宿条件和设施，清洁度
You get what you pay for.
2023 年 11 月入住 3 晚

2/10 糟糕

Karen

团体旅客, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
First, let me address the room. The bed was ok but the bathroom floor was dirty. The sink was on a timed faucet! You pushed it down and had about 4 seconds to wash your hands etc. There was also a timer on the bathroom light. The deal breaker was when the manager found out about my friend’s medical service dog. We were vendors at a crafts show at the Fayetteville Fair Grounds. We came in around 8p (exhausted) the second night. I went to the office to get an extra pillow. The manager was a bit hostile accusing me of having a dog in the room. I explained that she was a medical alert dog for diabetes. My friend (the owner of the dog) came in to tell me her room key didn’t work. The manager said he had deactivated our keys! We were locked out of our room! When we tried to explain the ADA law regarding service animals, all he would say was he had to charge a $150 fee that might or might not be refunded. Hotels are not allowed to treat service dogs as if they are pets. He became very agitated and threatened to call the police. We told him that was fine. We both felt that because we were women, he treated us disrespectfully as if the ADA law (which she pulled up on her phone) was incorrect.) I was finally able to get a room key, went to the room and called Expedia. It took a little while but Expedia took care of us!! They were great, found us another room in a nicer hotel and paid the difference!! This was a stressful and upsetting situation. Thank you Expedia!
2023 年 10 月入住 5 晚
Sunny 于 2023年11月15日 的回复
First and foremost Every person having a service dog/pet must declare at the time of checking inn. U did not declare. Yes, your keys were deactivated so that u will come to the lobby. and we immediately made new keys and then started discussion with the other lady.Now we gave you a form to fill just to minimize talk. and you both filled the form for same dog same reason brought us to a question as it is truth or false.We did have great discussions and you did say that the room was great and had no issues.Thats OK, GOD is watching.

8/10 还可以

Rhonda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Building has been remodeled. Nice and clean room. We had a circuit breaker flip and manager responded immediately. Was very nice and asked us how we liked the place and if there was anything he could improve on. Will definitely stay again.
2023 年 10 月入住 2 晚

6/10 一般

Mary Beth

2023 年 10 月入住 2 晚

6/10 一般

Michael

与配偶出行
Friendly, easy to find
2023 年 10 月入住 1 晚

2/10 糟糕

Adam

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bed bugs in the mattresses and sheets
I rented 2 rooms for my family and kids. Upon arrival and getting the keys to the room. We found bed bugs in the sheets and the mattresses!! We immediately went back to the front desk and asked for the manager. We were told wasn't available till 11:00 p.m. and to come back then. At that time we left to go find a different hotel room and packed our things and left. We plan on going back tomorrow morning and asking for a refund!!
2023 年 10 月入住 1 晚
Sunny. 于 2023年10月21日 的回复
Why did you not show it to the front desk employ. or have you taken any picturs as proof. for a refund.I personally checked the rooms and there were no bed bugs. please find a different reason to ask for a refund.

6/10 一般

真实旅客

商务旅客
不满意：员工和服务
Dont even think of wifi
They offer free wifi but good luck connecting to it other than on a cellphone.
2023 年 10 月入住 4 晚
Sunny 于 2023年10月21日 的回复
I have oprical fiber Wify by Ritters. till date no complain by any guest. but am Sorry for it. Next time i will personally assist you to get connected.

10/10 超赞

Deanna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
It was a great stay
2023 年 9 月入住 1 晚
sunny 于 2023年09月24日 的回复
Thanks, God Bless, See you again.

8/10 还可以

Donna

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Sunny 于 2023年09月24日 的回复
Thanks, God bless, See you again.

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
sunny 于 2023年09月1日 的回复
Thanks God bless

2/10 糟糕

Vanessa

2023 年 7 月入住 1 晚
sunny 于 2023年09月1日 的回复
Thanks, Sorry we could not satisfier you. but if u could let us know what that would help us to improve.

10/10 超赞

Emil

与家人出行
Good
2023 年 7 月入住 1 晚
sunny 于 2023年07月11日 的回复
Thank you. God bless u.

6/10 一般

Scott

2023 年 6 月入住 2 晚
sunny 于 2023年07月11日 的回复
Shall try my best next time.

6/10 一般

jacqueline

与家人及幼儿出行
不满意：住宿条件和设施
It was convenient to outside stuff but the property over all, had i known i would have preferred to stay somewhere else. the reason i chose this property was because we needed a fridge for our baby’s milk and the fridge did not work. we told them about it just for them to tell us they would look at it in the morning. we only planned to stay the one night so that made no sense to not move us or replace the fridge. the shower did not work properly and was difficult to bathe our children since there was no way to give them a bath even though there was a tub.
2023 年 6 月入住 1 晚
sunny 于 2023年06月19日 的回复
Sorry.

10/10 超赞

Patrick

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
sunny 于 2023年03月22日 的回复
Thanks, God bless all.

10/10 超赞

Nicholas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay for a Great Price
I really enjoyed it. I was in town for an event and needed a Saturday night stay for the weekend. The only thing bad was that it got pretty cold in the room--thankfully I had brought an extra comforter. The check-in was easy, the room was great and the bed was comfy!
2022 年 11 月入住 1 晚
sunny 于 2022年12月11日 的回复
Thank you. Looks like your room heater did not work. sorry. wehave set all the room heaters to 69. now

6/10 一般

Frances

满意：员工和服务
不满意：清洁度
2022 年 11 月入住 2 晚
sunny 于 2022年12月11日 的回复
Could you tell us where the actual problem was we shall take care of it.

2/10 糟糕

Mark

不满意：清洁度、员工和服务、住宿条件和设施
2022 年 11 月入住 1 晚

4/10 很差

Kenneth

不满意：住宿条件和设施，员工和服务
2022 年 10 月入住 2 晚

10/10 超赞

Brian

满意：清洁度、员工和服务、客房舒适度
Very efficient, clean. Great Value. Paint would be helpful.
2022 年 10 月入住 2 晚
Sunny 于 2022年10月22日 的回复
Yes agreed, but first want to do vanity's and then paint all rooms, shall start in Jan 23.

2/10 糟糕

victor

2022 年 10 月入住 1 晚

8/10 还可以

Jo，Tulsa

与家人出行
满意：住宿条件和设施，员工和服务
The property was decent for an overnight stay. The decor was a little dated, but for as little time we spent in the room, it was adequate. We would stay again.
2022 年 10 月入住 1 晚
sunny 于 2022年10月13日 的回复
Thank you. see you again.

2/10 糟糕

Michelle

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cockroach in the bed
Within two minutes of getting in the room I saw a cockroach in the bed!! I left immediately
2022 年 10 月入住 5 晚
sunny 于 2022年10月13日 的回复
We have taken care of it .

6/10 一般

Keith

2022 年 9 月入住 1 晚

10/10 超赞

Brenda

2022 年 8 月入住 1 晚

4/10 很差

John

不满意：住宿条件和设施
Toilet issues
2022 年 7 月入住 1 晚
sunny 于 2022年07月27日 的回复
Yes It happens. But it is fixed. Come back so we can give discount and an upgrade.

2/10 糟糕

Adilon，Tulsa

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nads
2022 年 7 月入住 4 晚
Rebecca 于 2022年07月16日 的回复
We're sorry you didn't enjoy your stay, We will gladly accept any feedback you have for us!

6/10 一般

Rick

商务旅客
满意：清洁度
不满意：客房舒适度，住宿条件和设施
Cheaper than most The 50 dollar deposit wasn’t refunded
2022 年 6 月入住 4 晚
Sunny 于 2022年07月27日 的回复
It takes 48 working hrs. to go back into your account. So please check you account.

2/10 糟糕

Clarence

商务旅客
I never was allowed to check in. I was told that the hotel was to full occupancy. I feel take advantage of & would like either a refund or credit for my next stay.
2022 年 6 月入住 1 晚
sunny 于 2022年06月13日 的回复
We have not charged you at all. so u should ask for refund with the third party where you booked.

6/10 一般

Ronny

Stay was fine. Notsure why room was 74 bucks theough you. Reciept showed 54 when i checked in. May want to look at that. I wont use you again. Not if the prices get jacked up like that.
2022 年 6 月入住 1 晚
Sunny 于 2022年06月13日 的回复
The price was jacked up as we had an event. every motel had jacked up the price to 80%. One motel was charging $600.00 that night. You were lucky to get a room that night.

2/10 糟糕

Brian

2022 年 5 月入住 2 晚

2/10 糟糕

Michelle

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible. Absolutely shows why it was so inexpensive, they even charged $5 for every visitor before anyone could enter a room that wasn't a guest 🙄, half roll toilet paper, NO extra in room. Would never recommend anyone stay here. Shame on me for choosing them.
2022 年 5 月入住 1 晚
Sunny 于 2022年06月13日 的回复
Sorry could not make you happy. God bless.

2/10 糟糕

Bertha

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place was duty lots of ants, towels smell really bad and duty. Cleaning lady was very rude, trying to get in the room to clean when I wasn't ready.
2022 年 5 月入住 1 晚
Sunny 于 2022年06月13日 的回复
Sorry could not satisfie you. Am checking for ants but see non. Now Cleaning lady wants to clean the room asap and go home so if you do a late checkout what would you do in her place.? She has been with us for the last 11 years and is loyal.

10/10 超赞

Deana

满意：员工和服务、服务设施、住宿条件和设施
2022 年 5 月入住 1 晚

8/10 还可以

Jewelya

2022 年 4 月入住 1 晚
sunny 于 2022年05月18日 的回复
Thanks

4/10 很差

Lisa

2022 年 4 月入住 1 晚

10/10 超赞

EDUARDO

与配偶出行, 商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Staffwas friendly
2022 年 4 月入住 1 晚
sunny 于 2022年05月1日 的回复
Thanks God Bless

8/10 还可以

Cheryl

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean room and wonderful staff.
2022 年 4 月入住 2 晚
sunny 于 2022年05月1日 的回复
Thanks God Bless

8/10 还可以

mark

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good room at a reasonable price
2022 年 4 月入住 1 晚
Sunny 于 2022年05月1日 的回复
Thanks God bless

10/10 超赞

Gretchen

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 1 晚
sunny 于 2022年05月18日 的回复
Thanks God bless

10/10 超赞

Ringo

满意：清洁度、员工和服务、服务设施
2022 年 3 月入住 3 晚

10/10 超赞

Carol

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 1 晚
sunny 于 2022年04月5日 的回复
Thanks. God Bless

4/10 很差

David

2022 年 3 月入住 1 晚
Sunny 于 2022年03月20日 的回复
Sorry could not make you happy. But if you cake a cheap room what are you expecting. U get what you pay for. Try our deluxe non smoking rooms and then say.

10/10 超赞

EDUARDO

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and quiet
2022 年 3 月入住 1 晚
sunny 于 2022年03月20日 的回复
Thanks God Bless.

8/10 还可以

Larry

与家人出行, 与配偶出行
满意：员工和服务
Convenient for my stay and cheap, But a pair of someone’s dirty socks was hanging on the bathroom door knob, the door had a hole punched in it, there was a coffee maker but no carafe or any supplies available. Upkeep is poor and seem to be run into the ground rather than maintaining for future use. Raise rates 10 bucks and do some maintenance.
2022 年 3 月入住 2 晚
sunny 于 2022年03月20日 的回复
This area i am the best and am making money and putting it back for the last 11 years. Doing our best to fix it right but not borrowing from the bankers.

2/10 糟糕

Lawrence

与配偶出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Posting are the thing you better not do are you will be charged like towels if you get the white towels dirty you pay for the towel better be out before 10.am it $10 per hour at 10.05 am broken stuff in the room ice .50 cents for a bucket and several others silly things 👎👎😡
2022 年 2 月入住 1 晚
Sunny 于 2022年02月21日 的回复
Looks like you are unhappy. SORRY.

6/10 一般

Tony

2022 年 1 月入住 1 晚