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关于主要格兰套房酒店的点评

主要格兰套房酒店
Via del Corso, 97, Rome, RM

点评

8.6

超赞

10 分 - 超赞。172 条好评，共有 339 条点评" "
8 分 - 还可以。112 条好评，共有 339 条点评" "
6 分 - 一般。26 条好评，共有 339 条点评" "
4 分 - 很差。16 条好评，共有 339 条点评" "
2 分 - 糟糕。13 条好评，共有 339 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

SHIH WEN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect location and clean room :)
2019 年 8 月入住 2 晚
Alessandra 于 2019年09月2日 的回复
Hi Shin, Thank you very much for your feedback, we are very happy that you enjoyed your stay. Hope to see you soon, Kindly

10/10 超赞

SHIH WEN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Alessandra 于 2019年09月2日 的回复
Thank you very much for your feedback, is very important for us! Kindly

10/10 超赞

Elizabeth，Portland

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super convenient for all tourist activities, nice neighborhood close to shopping, restaurants and Spanish steps. Staff was nice and responsive, room clean. It is in a busy neighborhood so there is street noise with windows open.
2024 年 5 月入住 3 晚
gms 于 2024年05月22日 的回复
thank you Elizabeth!

8/10 还可以

jose alberto

满意：清洁度、员工和服务、住宿条件和设施
already did
2024 年 5 月入住 10 晚
gms 于 2024年05月22日 的回复
thank you for your feedback!

8/10 还可以

Bryan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Positives: Excellent location, easy access to transportation, food, shopping, in a safe area. Great staff. Clean. Negatives: Even though the room was placed on the fourth floor and at the back of the building, the room was not very quiet in the afternoon or at night. No soundproofing on the ceiling made the loud noise from buskers across the street feel like they were right in the room (couldn't even hear the TV at a high volume). The room had a high placed window that had not curtains or blinds making it too bright and due to poor insulation you could hear birds' loud chirping and squawking all thru the night. So if you are planning to stay there you will need good ear plugs and blinders
2024 年 5 月入住 8 晚
gms 于 2024年05月22日 的回复
Thank you for your feedback! we will take care of your suggestions in order to improve our service!

8/10 还可以

gloria

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Personnel was very friendly, the room was spacious, clean, bathroom was also spacious and very clean. Location is great, in the middle of great shops, restaurants, and walking distance to many attractions.
2024 年 4 月入住 3 晚
gms 于 2024年05月15日 的回复
thank you gloria!

6/10 一般

Carolyn

团体旅客
满意：清洁度
No hot water second day. May have been all used up by other clients.
2024 年 4 月入住 2 晚
gms 于 2024年05月15日 的回复
Hello Carolyn, I confirm hot water works perfectly :)

10/10 超赞

Nadia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a very céntricas and nice place !!
2024 年 4 月入住 2 晚
gms 于 2024年05月15日 的回复
thank you Nadia!

8/10 还可以

james

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
The property was very spacious and accommodating to our family. The outdoor patio was an added bonus and very comfortable. It was also a bonus to have a washing machine in the apartment.
2024 年 4 月入住 6 晚
GMS 于 2024年04月24日 的回复
thank you JAMES!

8/10 还可以

Claire

满意：员工和服务，清洁度
2024 年 4 月入住 4 晚
gms 于 2024年05月16日 的回复
thank you Claire!

10/10 超赞

Michael

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in staff was excellent. Great location near shopping and Spanish steps. Plenty of space to relax. Close to grocery if you like to dine in.
2024 年 4 月入住 2 晚
gms 于 2024年04月18日 的回复
thank you Michael!

4/10 很差

Tito，Rockledge

不满意：清洁度、员工和服务、住宿条件和设施
gms 于 2024年04月18日 的回复
thank you tito!

6/10 一般

david.

与家人出行
满意：员工和服务
不满意：服务设施
It was good but the air cinditioning was poor sonitbwas stuffy. It was not well stocked with soap shampoo or toilet paper. The wifi was spotty and the table lifhts sparked and gabe us a shock when we plugged them in so we disnt use them. Inwould not stay here again.
2024 年 3 月入住 4 晚
gms 于 2024年04月18日 的回复
hello David, thank you for the feedback, well abut the AC I can say that the machine does not work if outside there are 10 degrees and you want to set the ac in cold mode to make it even colder. it only works if outside the temperature is higher. I am sorry to hear that the stay did not match your expectation. Hope to see you soon one day

10/10 超赞

Ma Lisa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff was very friendly and kind. She allowed us to check in early since the room was already available. She was very helpful and gave us a good recommendation for a pasta place…and we loved it! The room Is comfortable and even with a Netflix. Great location and is close to everything. We will recommend this place to our friends and family when they come and visit Roma.
2024 年 3 月入住 2 晚
gms 于 2024年04月18日 的回复
thank you Ma Lisa!

2/10 糟糕

Sharon Rose

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
Dirty, the second room smells like sewage it is near the kitchen, bathroom located at the head of the bed and smell is all over the room
2024 年 3 月入住 5 晚
gms 于 2024年04月18日 的回复
hello Sharon, sorry that your stay did not match the expectation

10/10 超赞

Deepak

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is right on Via Del Corso and the historic district is walkable from the property. Many dining and shopping options near by. The rooms are on the smaller side compared to a standard hotel rooms in USA but because we barely spent any time in the room, it was not a big deal. Bathrooms are very spacious with a hot tub that could accommodate 4 people.
2023 年 12 月入住 7 晚
gms 于 2024年04月18日 的回复
thank you Deepak!

4/10 很差

?

满意：清洁度
不满意：住宿条件和设施，员工和服务
2024 年 2 月入住 2 晚
gms 于 2024年02月28日 的回复
Hello, sorry that your stay did not matched your expectations, but I am very surprised as you never mentioned anything during your stay. we would be more than happy to hear from you in order to improve our service. Kind regards

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hyvä sijainti
Hyvä sijainti, visuaalisesti viihtyisä ja kaunis huoneisto. Viemäri haisi ikävästi.
2024 年 2 月入住 1 晚
gms 于 2024年02月27日 的回复
Thank you!

10/10 超赞

David

团体旅客
满意：清洁度、员工和服务、客房舒适度
Excellent and spacious apartment within walking distance to the Spanish Steps. Lots of excellent restaurant options nearby. Would definitely recommend staying here.
2024 年 2 月入住 3 晚
gms 于 2024年02月19日 的回复
Thank you David!very happy that you enjoyed your stay with us! hope to see you soon :)

8/10 还可以

Fatih Mehmet

2024 年 1 月入住 2 晚
gms 于 2024年01月29日 的回复
Thank you Mehmet!

8/10 还可以

Elias Olsen

2024 年 1 月入住 2 晚
gms 于 2024年01月23日 的回复
Thank you Elias!

8/10 还可以

Jessica

2023 年 12 月入住 3 晚
gms 于 2024年01月23日 的回复
thank you Jessica!

8/10 还可以

Gitte

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastisk beliggenhed! Super venligt og meget hjælpsomt personale. Desværre var det noget lydt. Vi havde værelse 201 der var lige ud for receptionen og elevatoren, så vi blev vækket af folk der gik forbi hver morgen.
2023 年 11 月入住 3 晚
gms 于 2024年01月23日 的回复
Thank you Gitte!

10/10 超赞

Angéline

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super
2023 年 11 月入住 3 晚
gms 于 2023年11月22日 的回复
Thank you!

10/10 超赞

Maxence

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
gms 于 2023年11月20日 的回复
thank you!

10/10 超赞

Vanessa

满意：清洁度
2023 年 11 月入住 2 晚
gms 于 2023年11月20日 的回复
thank you!

10/10 超赞

Antonio，Vega Baja

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exelente localización, super tranquilo, cerca de todo, la habitacion super me encantó
2023 年 11 月入住 3 晚
gms 于 2023年11月20日 的回复
muchas gracias!

10/10 超赞

Shehzad

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rome trip
Very close to everything . Very comfortable and definitely will comeback
2023 年 11 月入住 1 晚
gms 于 2023年11月20日 的回复
thank you!

6/10 一般

Gia

与家人出行
满意：住宿条件和设施，员工和服务
Great location but needs some fixes
Were arriving after reception hours, so it was very confusing how we'd get to our room. Until you get there and see the property, the instructions don't make sense and we were concerned that something wouldn't work. This is like an apartment building-the outside door to the street that requires a code (or scan from your phone) then an inside door to your room. In order to get code or even to check in, we had to fill in a large form ahead of time with lots of info, like uploading all of our passport info, which I was not comfortable with, but I did it. We were told the key cards to our room would be left STUCK IN the door (for anyone to take). Seems crazy to me. I was assured the building was very safe but I was not comfortable with that. Nothing stopping another guest from entering the room before we got there and possibly damaging something and we'd be liable for it. Room was ok-good size for 4 people. No instructions how to work the air conditioning and it wasn't until the next day that they could help us. (It's remote controlled and I found it very confusing even after she showed us.) Biggest disappointment was the smell. As soon as we walked into the room there was a garbage/bathroom smell. Sink and toilet seem to work ok but something definitely isn't right. Also the shower head is not at end of the stall, it's in the middle, so you're up against the glass. Lighting needs added, dark in bath. Staff service/response was very good, they were helpful. Location great!
2023 年 10 月入住 4 晚
gms 于 2023年11月20日 的回复
Hello Gia, thank you for your feedback. Just to clarify:yes this is not an hotel but a guest house and for law we can not stay opened 24/7. As you arrived after reception opening hours the check in could not be made on site but is MANDATORY for Italian law to have all the info of every guest entering the building. Vikey is our internal system that we developped as a startup so nothing to worry about. About the keys, yes we put it on the door to facilitate the entrance, what is wrong with this? no one ever complaint about this, our guests are always happy with this as it make their entrance ever easier. The Ac? yes it has remote and just push the ON/OFF button, nothing difficult. Happy that you enjoyed our service and the location!

8/10 还可以

Anne

满意：清洁度
不满意：住宿条件和设施
2023 年 10 月入住 2 晚
gms 于 2023年10月23日 的回复
thank you anne!

8/10 还可以

Helge

2023 年 10 月入住 4 晚
gms 于 2023年10月23日 的回复
thank you helge!

10/10 超赞

Geraldine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing location and staff! They were very friendly and accommodating.. Must stay, the room was super clean and had so much character!
2023 年 10 月入住 2 晚
gms 于 2023年10月19日 的回复
Thank you Geraldine! very happy that you enjoyed your stay with us, it has been a pleasure to host you !see you soon in Rome

4/10 很差

Jeannette

与家人出行
不满意：住宿条件和设施，服务设施
Die Unterkunft liegt im 4. OG wobei der Lift nur bis zum 3. OG fährt. Sollte jemand schlecht zu Fuss sein, ist die letzte Treppe nur schwer zu erklimmen. Die Unterkunft selber hat eine schöne Dachterrasse, die allerdings nicht gut unterhalten bzw. nicht sehr sauber ist. Die Betten sind sehr hart und unbequem. Das zweite Zimmer ist eher eine Abstellkammer und hinter der Küche gelegen. Die Einrichtung ist alt und verbraucht. Die Reception ist nur wenig besetzt jedoch per Mail werden die Anfragen beantwortet. Würde hier keine Buchung mehr vornehmen.
2023 年 10 月入住 4 晚
gms 于 2023年10月18日 的回复
Hello Jennette, I am sorry that you did not like the apartment and that the comfort did not match your expactation. we do our best

6/10 一般

ANTOINE

与家人出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Pour le prix les installations étaient ordinaires
2023 年 10 月入住 2 晚
gms 于 2023年10月16日 的回复
Thank you Antoine

10/10 超赞

Roland

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Alles ok.
2023 年 10 月入住 3 晚
gms 于 2023年10月16日 的回复
Thank you Roland!

8/10 还可以

Chris

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very conveniently located near Spanish Steps, right along the Via del Corso. Lots of restaurant options around the corner on Via Della Croce. Around 10 minute walk to Trevi Fountain and a bit more to the Pantheon. Taxi stand nearby if needed. About 35 minutes on foot to Vatican and 30 to the Colosseum. Reception is on the second floor and there are stairs but they are manageable. There is some outdoor patio space with tables as well. Not fancy, but clean, functional, and low-key. A perfect spot if you want to shop or explore the city.
2023 年 10 月入住 4 晚
gms 于 2023年10月16日 的回复
Thank you Chris!

10/10 超赞

Jo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Construction alarm
Grand Master Suites was a great location. The staff was very accommodating. The only negative was that there was some construction going on across the street and a very loud alarm went off starting around 6:30AM and continued to go off every 15 minutes.
2023 年 9 月入住 3 晚
gms 于 2023年10月16日 的回复
Thank you Jo! I am sorry about the alarm but I am 100% that it was not us as we do not have alarms. it was probably from the outside

6/10 一般

Holger

2023 年 9 月入住 3 晚
gms 于 2023年11月20日 的回复
thank you!

8/10 还可以

Stephanie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
gms 于 2023年10月16日 的回复
Thank you Stephanie!

10/10 超赞

Paula

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very centrally located.
2023 年 9 月入住 5 晚
gms 于 2023年10月16日 的回复
thank you Paula!

8/10 还可以

Jan

2023 年 9 月入住 4 晚
gms 于 2023年09月27日 的回复
Thank you!

10/10 超赞

Rachel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Boutique Stay
We received the warmest welcome from they young lady who checked us in. Our room was small but i found it ver clean and charming. The location is awesome. Tons of food, shopping and a walkable distance from so many historic sites.
2023 年 9 月入住 2 晚
gms 于 2023年09月24日 的回复
Thank you Rachel! very happy to welcome you and that you enjoyed your stay with us!

4/10 很差

Leonard，Naples

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The room was okay. The only problem was as soon as you walked in the door there was a step down that was not marked nor did the person showing us to the room advise of this. Both my wife and I fell. I bruise my back and arm. My wife bruised her knee. I would not stay or recommend this property.
2023 年 9 月入住 2 晚
gms 于 2023年09月20日 的回复
Hello Leonard. I had the pleasure to meet you and your wife. I AM VERY VERY DISAPPOINTED from this review. I think this review is really unfair as:I personally told you to be careful of the step and showed you also all about the room. After you fall we kindly offered you a 100feet apartment so a very big and spacious upgrade and you were very happy with this! the next day you told me that for you it was ok to remain in the original room. I am very sorry but it is not acceptable as a public review.hope you enjoyed the free wine that we offered

8/10 还可以

Brenda

与配偶出行
满意：清洁度
The view was great and the location. The lady at the front desk wasn’t that nice. Its a good place to spend 1 or two nights though
2023 年 9 月入住 2 晚
gms 于 2023年09月21日 的回复
thank you Brenda

10/10 超赞

Tobias

2023 年 9 月入住 3 晚
gms 于 2023年09月12日 的回复
Thank you Tobias!

10/10 超赞

Mohammad Ali

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location
2023 年 8 月入住 7 晚
gms 于 2023年09月10日 的回复
Thank you!

2/10 糟糕

Rishbhee，Surrey

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were placed in a suite that was not advertised on Expedia's website. We asked for a refund as we left 2 days before check out. The place was filthy and smelt like mold. The management team would not reply to calls or messages. We had no fresh towels. There were stains on the bedsheets, lights did not work. DO NOT RECOMMEND.
2023 年 8 月入住 3 晚
gms 于 2023年09月11日 的回复
Hello RishbeeI see that you booked the apartment with the terrace and I confirm that is advertised on the website, maybe you should have seen the pictures when you booked. Manager was not on site so maybe you talked to someone else. we always provide fresh towels and fresh bed sheets. It seems that you looked very very happy when you checked in so I really don't know what happened. I know for sure that you did not leave the apartment but you decided to remain so is for this that no refund was done. This review has no sensewith love from Rome

8/10 还可以

Homa

2023 年 9 月入住 2 晚
gms 于 2023年09月6日 的回复
Thank you!

8/10 还可以

Igor

2023 年 9 月入住 2 晚
gms 于 2023年09月24日 的回复
Thank you Igor!

10/10 超赞

Debra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was a perfect spot and the hotel staff was excellent
2023 年 8 月入住 3 晚
gms 于 2023年09月21日 的回复
Thank you Debra